McDonald's

3.2
2555 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
801 London Blvd, Portsmouth, VA
23704, United States

Hours

Reviews

3.2
2,555 reviews
5 stars
719
4 stars
498
3 stars
488
2 stars
239
1 star
611

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and ignored during their visits.

Order Accuracy

A significant number of customers reported incorrect orders, missing items, and overall dissatisfaction with how their requests were handled.

Cleanliness and Hygiene

Several reviews mentioned unsanitary conditions, including dirty dining areas and concerns about food safety, such as finding hair in food.

Speed of Service

Many customers experienced long wait times in both the drive-thru and inside the restaurant, often leading to frustration.

Food Quality

Feedback indicated that food quality has declined, with reports of cold, undercooked, or stale items being served.
  • NR
    Nathan Rice
    Nov 15, 2025
    1.0
    This location is in a pretty rough area, and it shows. The restaurant seems chaotic and unkempt most of the time. The service attempts to get food out quickly and that is hit or miss, and it’s never friendly or personable. I can’t recommend this location.
  • AA
    Angela
    Nov 6, 2025
    1.0
    Racist. Lazy. Attitude. Willing to argue. All of the above. Went there nov 6th around noon and wanted to simply use a code for a fry, but I already clicked on it, I first wanted to go through the drive thru, but I decided to go in instead, since I exited out of it I couldn't bring it up again it showed I had already "used" one so I told the lady that and she wanted to give me the biggest argument without even trying the code that I remembered, she insisted I use the kiosk first but I kept trying to explain that it won't allow me to use the code (1 code every 15 min). She got the manager over and she tried it, it worked. I saw all the fries filled to the brim before I placed the order, God knows what they did to mine because when I got it it was half full and God knows what else, maybe spit? I wouldn't doubt it. They were nice to everyone else though, go figure and people call just white people racist? Nah I saw and felt it. Very rude and ignorant people working there and I don't trust them around food.
  • SS
    SAMIRAH SHEPHERD
    Nov 5, 2025
    2.0
    Had homeless people asking others to buy them food. Service was rude and slow. Server taking out her frustration that they were short staffed on customers. Also being rude when MULTIPLE customers don’t know where to go for doordash pick ups and being very ugly when trying to get the orders from her. Continued to talk about how she was the only one running the front like it was our issue?
  • AW
    A&R Pressure Washing
    Oct 30, 2025
    2.0
    10/30/25 at 12pm afternoon...1st of all let me say ,"This is terrible customer service I've ever experienced"...2nd of all,,it was a young lady working in the drive thru huffing and puffing all over the speaker with an attitude!...3rd of all a short elder woman with short grey hair was working at the 3rd window expoditing the food with a attitude, she messed up my order then ask for my receipt rudely and she never came back to give me my ketchup smh...I got it all on record and I'm taking things to a upper management and surely some badges gone get terminated or else.
  • TT
    tasha
    Oct 30, 2025
    1.0
    Date: 10/10/25 — Time: 9:19 AM I visited this McDonald’s to grab some breakfast, and the experience was disappointing from start to finish. The employee taking my order was not friendly at all. After I gave my order, she immediately went to take the order from the car in the other lane without saying anything to me, no “please pull forward” or any kind of acknowledgment. I was confused for a moment and eventually just drove up, since I could hear her talking to another customer through the other intercom. When I got to the payment window, she told me the total , which she hadn’t done earlier and took my card without a greeting or a smile. She looked irritated and had a noticeable attitude. At the next window, I stayed polite and friendly, but when I asked a simple question about my Frappés, she seemed immediately annoyed and couldn’t give me the correct price. I politely suggested she ask someone if she wasn’t sure, and that’s when it seemed like chaos broke out. People were yelling, and another employee (with dreads) even came to the window and stared me down. After she finally confirmed the correct answer, I told her that’s all I was asking but she continued to act rude. When I pointed out that she had an attitude, she turned to the window and said, “No I didn’t,” in a rude tone. The person in my car even called out, “Yes, you did!” because it was so obvious. The older woman (with a short fro) just glared at me, and continued to go back and forth with me regarding her attitude which was honestly ridiculous and I just drove off. If you have a bad attitude, you shouldn’t be working the drive-thru window. Customers have every right to ask questions about their orders without being treated poorly. The customer service at this McDonald’s is extremely lacking, and management definitely needs to address it.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 801 London Blvd, Portsmouth, VA?

McDonald's at 801 London Blvd, Portsmouth is open 24 hours every day, with drive-thru service available around the clock.

What delivery services are offered by this McDonald's location?

This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.