Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
Many reviews mentioned issues with food quality, such as cold fries, incorrect items, and stale products.
Cleanliness
Several customers noted cleanliness issues, particularly in the bathrooms and dining areas.
Staff Attitude
A significant number of reviews highlighted unprofessional behavior and lack of courtesy from employees.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and noted positive experiences at this location.
YW
Yolonda Warren
Dec 30, 2025
5.0
I had so many bad experience so I stop eating at this McDonald’s but last night my daughter wanted to go so I did a mobile order she got the Big Mac meal and I have to say idk who was in there cooking and fixing the orders everything was perfect the Big Mac was made perfect the all beef paddy special sauce lettuce cheese pickles on a sesame seed bun is all I kept singing the bun was so soft fries nice and hot drive through service amazing I use to work as a Manager @ McDonald’s d for years and I want to say keep up the great work best experience in 5 yrs!!!!!!!!!!
MQ
Madame Queen
Dec 16, 2025
1.0
The only reason it got that 1 star is because my drink was good! There was so much staff here but no one was serving front register. One of my kids dropped there food and I went to the counter to pay for more and was there for 11min and no one came at all. Mind you, there were only 2 customers. When I gave up waiting I had to share my food with my kid, only to find out that my food was not what I ordered and I couldn't tell them cause no one would come to the counter. Keep in mind I said there was a lot of staff. Yes they saw me standing there and still no came. This was the WORSE!!! Oh and I also waited 25min for my food.
KK
Kyle
Dec 15, 2025
1.0
I was not surprised to come onto Google Reviews to already see SO many 1 star reviews for this location. Its TRASH! Nor only is the customer service NONEXISTENT, your treated like garbage instead of a customer. But BE CAREFUL THEY WILL CHARGE YOU A FEE TO GET WATER WITH YOUR ORDER OPPOSED TO SODA! When you acknowledge it and ask them to remove the $0.40 extra fee for the water and put it in a cup...LIKE THE SODA is, WHICH COMES WITH THE MEAL...AND NOT CHARGED EXTRA...they will proceed to tell you thats not how it works, and the soda is charged as part of the meal aswell, when they NEVER add an extra charge for you getting soda over a water. So I HAD TO choose to get a soda over the water just to get the $0.40 removed from my order. Will never come to McDonald's again... lol
KS
Kristie Shannon
Dec 15, 2025
1.0
Doesn't deserve 1 star waited 30mins for 2 mc chickens and a small fry!!!
JY
Jade Young
Dec 7, 2025
1.0
Terrible.. Earlier this week had and issue with door dash from here. Happy meal had no food inside the box. Figured I would try again and go inside stopped by tonight to order a small meal. Waited 30 mins while several young employees joked and played around.. They did get food out.. But after 30 mins I went to the register to get a refund.. Several ppl watched me stand there.. They then pointed me out to a short young white female.. She looked and walked away..A nice young boy then cane to the register .asked the young white female in a red polo why I waited so long.. She said she didnt know.. She must have just lost the ticket.. Then walked away. My meal was extremely easy and its really annoying to watch kids play while we wait for long times to just get nothing.. Time was 5:24pm refund at 5:55pm
What are the operating hours of McDonald's at 2716 Airline Blvd in Portsmouth, VA?
This McDonald's location is open 24 hours a day, seven days a week.
Does this McDonald's offer delivery services?
Yes, it offers delivery with 24/7 availability and services including curbside pickup, delivery, same-day delivery, and no-contact delivery.
Is there a drive-through service available at this McDonald's?
Yes, the drive-through is open 24 hours every day of the week at this location.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Can I order McDonald's food via a mobile app at this location?
Yes, you can order through the McDonald's App available on Apple App Store and Google Play Store.
What is the address and contact number for this McDonald's?
The address is 2716 Airline Blvd, Portsmouth, VA 23701, USA. The main phone number is +1 757-488-8186.
Are there any nearby gas stations near this McDonald's?
Yes, Shell and Sunoco gas stations are nearby the McDonald's location, convenient for refueling before or after your meal.
What other fast food options are near this McDonald's?
Nearby fast food options include another McDonald's location and KFC, offering you more choices in the area.
Are there local services near McDonald's for car maintenance?
Yes, TNJ Auto Sales and Services LLC, Caliber Collision, and Clean-Rite Auto Detailing provide automotive repair, detailing, and body shop services close to McDonald's.
Does this McDonald's location have amenities like WiFi and mobile ordering?
Yes, this McDonald's offers services including WiFi, drive-thru, mobile ordering, mobile offers, and McDelivery.