McDonald's

3.2
1714 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2716 Airline Blvd, Portsmouth, VA
23701, United States

Hours

Reviews

3.2
1,714 reviews
5 stars
479
4 stars
312
3 stars
340
2 stars
154
1 star
429

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews mentioned issues with food quality, such as cold fries, incorrect items, and stale products.

Cleanliness

Several customers noted cleanliness issues, particularly in the bathrooms and dining areas.

Staff Attitude

A significant number of reviews highlighted unprofessional behavior and lack of courtesy from employees.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and noted positive experiences at this location.
  • YW
    Yolonda Warren
    Dec 30, 2025
    5.0
    I had so many bad experience so I stop eating at this McDonald’s but last night my daughter wanted to go so I did a mobile order she got the Big Mac meal and I have to say idk who was in there cooking and fixing the orders everything was perfect the Big Mac was made perfect the all beef paddy special sauce lettuce cheese pickles on a sesame seed bun is all I kept singing the bun was so soft fries nice and hot drive through service amazing I use to work as a Manager @ McDonald’s d for years and I want to say keep up the great work best experience in 5 yrs!!!!!!!!!!
  • MQ
    Madame Queen
    Dec 16, 2025
    1.0
    The only reason it got that 1 star is because my drink was good! There was so much staff here but no one was serving front register. One of my kids dropped there food and I went to the counter to pay for more and was there for 11min and no one came at all. Mind you, there were only 2 customers. When I gave up waiting I had to share my food with my kid, only to find out that my food was not what I ordered and I couldn't tell them cause no one would come to the counter. Keep in mind I said there was a lot of staff. Yes they saw me standing there and still no came. This was the WORSE!!! Oh and I also waited 25min for my food.
  • KK
    Kyle
    Dec 15, 2025
    1.0
    I was not surprised to come onto Google Reviews to already see SO many 1 star reviews for this location. Its TRASH! Nor only is the customer service NONEXISTENT, your treated like garbage instead of a customer. But BE CAREFUL THEY WILL CHARGE YOU A FEE TO GET WATER WITH YOUR ORDER OPPOSED TO SODA! When you acknowledge it and ask them to remove the $0.40 extra fee for the water and put it in a cup...LIKE THE SODA is, WHICH COMES WITH THE MEAL...AND NOT CHARGED EXTRA...they will proceed to tell you thats not how it works, and the soda is charged as part of the meal aswell, when they NEVER add an extra charge for you getting soda over a water. So I HAD TO choose to get a soda over the water just to get the $0.40 removed from my order. Will never come to McDonald's again... lol
  • KS
    Kristie Shannon
    Dec 15, 2025
    1.0
    Doesn't deserve 1 star waited 30mins for 2 mc chickens and a small fry!!!
  • JY
    Jade Young
    Dec 7, 2025
    1.0
    Terrible.. Earlier this week had and issue with door dash from here. Happy meal had no food inside the box. Figured I would try again and go inside stopped by tonight to order a small meal. Waited 30 mins while several young employees joked and played around.. They did get food out.. But after 30 mins I went to the register to get a refund.. Several ppl watched me stand there.. They then pointed me out to a short young white female.. She looked and walked away..A nice young boy then cane to the register .asked the young white female in a red polo why I waited so long.. She said she didnt know.. She must have just lost the ticket.. Then walked away. My meal was extremely easy and its really annoying to watch kids play while we wait for long times to just get nothing.. Time was 5:24pm refund at 5:55pm

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2716 Airline Blvd in Portsmouth, VA?

This McDonald's location is open 24 hours a day, seven days a week.

Does this McDonald's offer delivery services?

Yes, it offers delivery with 24/7 availability and services including curbside pickup, delivery, same-day delivery, and no-contact delivery.