Jimmy John's

4.1
348 reviews

About

Sandwich Restaurant

Location

Jimmy John's
341 High St, Portsmouth, VA
23704, United States

Hours

Reviews

4.1
348 reviews
5 stars
201
4 stars
69
3 stars
29
2 stars
18
1 star
31

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the freshness and taste of the sandwiches, with many highlighting specific menu items as delicious.

Service Consistency

Customer service experiences varied widely; while some praised friendly and attentive staff, others reported rude or inattentive service.

Speed of Service

Many customers noted the quick service, aligning with the brand's 'Freaky Fast' promise, although some experienced longer wait times.

Cleanliness

The restaurant was often described as clean, with positive remarks about the condition of the dining area and restrooms.

Order Accuracy

Several customers reported issues with incorrect orders, indicating a need for improved attention to detail.
  • JV
    Jasmine Velasquez
    Dec 18, 2025
    5.0
    Great location! Delivery is always fast and packed with care
  • JU
    Joe_s Dad Upchurch
    Oct 30, 2025
    4.0
    Big PRO: EVEN IF you don't need to use the bathroom...if you have any sense of humor at all, VISIT ONE OF THE BATHROOMS. Not only are they cleaner than the ones at competing sub shops like Subway and Jersey Mike's, but at rcently renovated Jimmy John's locations (like ths one) the funny signs on the outside of each bathroom doors give you a clue as to the hilarious wall art that will surround you after you step inside. It's actually funny enough that it would be worth going in and buying the cheapest thing on the menu, even if you're not hungry or thirsty, just so you can visit their bathrooms! Just a thought...I only know from experience that the restroom for men and boys is graphically funny (and it's NOT explicit, raunchy, or gross, despite the subject matter of "how people go." I can only hope --for the sake of the better half of the human population-- that their bathroom for women and girls is just as funny! Small CON: ...and even that might be a PRO for people who are watching their carbs... The sub rolls at Jimmy John's are shaped more like missiles than submarines, meaning the diameter is SMALLER than you might expect (as well as their "giant" length being SHORTER than elsewhere), if you're used to the bigger rolls at Subway and Jersey Mike's. The QUALITY of the sub rolls her is better than the larger taste-like-cardboard sub rolls at Subway, but the rolls at Jimmy John's are not quite as fluffy or airy as the larger sub rolls at Jersey Mike's. Just a thought, if someone at Jimmy John's corporate is reading this: the "sub-in-a-tub" idea would sell a lot better than the [breadless] lettuce wraps do.
  • AT
    Ashanti Tomlinson
    Sep 21, 2025
    2.0
    Subs tasted great but customer service could have been a lot better.
  • KD
    KOURTNEY DENNISTON
    Aug 22, 2025
    5.0
    Ordered a number #9 ..highly recommend super fresh tasting. Both gentlemen working were very pleasant apon entering. Fast and fresh food. Service was perfect!
  • CB
    Craig Borkman
    Oct 11, 2024
    5.0
    It's always fresh and quick to make.