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Jimmy John's

4.1
(352 reviews)

Business Details

341 High St, Portsmouth, VA
23704, United States
(757) 673-3400

About

Sandwich Restaurant

Location

Jimmy John's
341 High St, Portsmouth, VA
23704, United States

Hours

Reviews

4.1
352 reviews
5 stars
203
4 stars
69
3 stars
29
2 stars
19
1 star
32

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences are inconsistent, with some praising friendly staff while others report rudeness and inattentiveness.

Food Freshness

Most customers appreciate the freshness and quality of the food, with many noting that sandwiches are tasty and well-prepared.

Speed of Service

While many customers commend the fast service, some express dissatisfaction with longer wait times compared to other locations.

Cleanliness

The restaurant is generally reported as clean, with some customers specifically mentioning the cleanliness of the bathrooms.

Pricing Concerns

Several reviews mention that the prices are perceived as high for the portion sizes, leading to mixed feelings about value.
  • SF
    Sue Frazier
    4 days ago
    5.0
    I have been ordering from this Jimmy John's for awhile now and always forget to add my review. I LOVE this place everyone is so nice and fast because I usually order for delivery and my sandwich orders are always on point. Keep up the excellent work you guys. If I could give them more then 5 stars I would.
  • BB
    Bailiee Banks
    Feb 17, 2026
    2.0
    Pick up only from this location. Delivery is always late. At least 45 minute wait times. Not fast at all. Wasted tip if making a online order and no way to cancel if they still haven't arrived after waiting over an hour.
  • JR
    J R
    Feb 12, 2026
    1.0
    Don’t give these guys any tips for your order. They frequently order from gig delivery services and their order is paired with those who do actually tip. My last time I delivered they only tipped $3. The order came from Costco and it didn’t even cover the cost of the toll. Only reason I do their order is it is paired with someone who knows how to treat delivery people right.
  • JV
    Jasmine Velasquez
    Dec 18, 2025
    5.0
    Great location! Delivery is always fast and packed with care
  • JU
    Joe_s Dad Upchurch
    Oct 30, 2025
    4.0
    Big PRO: EVEN IF you don't need to use the bathroom...if you have any sense of humor at all, VISIT ONE OF THE BATHROOMS. Not only are they cleaner than the ones at competing sub shops like Subway and Jersey Mike's, but at rcently renovated Jimmy John's locations (like ths one) the funny signs on the outside of each bathroom doors give you a clue as to the hilarious wall art that will surround you after you step inside. It's actually funny enough that it would be worth going in and buying the cheapest thing on the menu, even if you're not hungry or thirsty, just so you can visit their bathrooms! Just a thought...I only know from experience that the restroom for men and boys is graphically funny (and it's NOT explicit, raunchy, or gross, despite the subject matter of "how people go." I can only hope --for the sake of the better half of the human population-- that their bathroom for women and girls is just as funny! Small CON: ...and even that might be a PRO for people who are watching their carbs... The sub rolls at Jimmy John's are shaped more like missiles than submarines, meaning the diameter is SMALLER than you might expect (as well as their "giant" length being SHORTER than elsewhere), if you're used to the bigger rolls at Subway and Jersey Mike's. The QUALITY of the sub rolls her is better than the larger taste-like-cardboard sub rolls at Subway, but the rolls at Jimmy John's are not quite as fluffy or airy as the larger sub rolls at Jersey Mike's. Just a thought, if someone at Jimmy John's corporate is reading this: the "sub-in-a-tub" idea would sell a lot better than the [breadless] lettuce wraps do.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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