Dunkin'

3.7
388 reviews

Business Details

3014 Turnpike Rd, Portsmouth, VA
23707, United States
(757) 392-3936
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Portsmouth, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3014 Turnpike Rd, Portsmouth, VA
23707, United States

Hours

Reviews

3.7
388 reviews
5 stars
188
4 stars
62
3 stars
41
2 stars
16
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly during busy hours, leading to a negative experience.

Order Accuracy

Frequent complaints about incorrect orders and items being unavailable, causing frustration among customers.

Drive-Thru Issues

Several reviews mentioned problems with the drive-thru service, including locked doors and staff being unresponsive.

Food Quality

Mixed feedback on food quality, with some items being overcooked or not prepared correctly.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency.
  • TD
    Thomas Diaz
    Feb 4, 2026
    1.0
    They leave the store empty , and when u order something in the app they got the product but they telling u got cancelled, I don’t know what they planning with this but is terrible service
  • BR
    Brittany “Rally”
    Jan 25, 2026
    5.0
    Praise & appreciation for the person working the drive through window on Friday (01.23.26) @ 8am. I was on my way to see my grandmother & the person that took care of my order was a blessing. Kind, helpful & by far the reason to go back to this location. Quite honestly - until Friday's redeeming experience … I’ve been avoiding this location bc of previous poor service, poor attitude from other employees & lack of proper supplies.
  • GS
    Gary S.
    Jan 4, 2026
    2.0
    I've been here twice and both times my order was wrong. Both times I ordered a bacon, egg, and cheese bagel, it was ring up correctly, but I got a croissant that was over toasted and a hug mess to deal with. Not worth a third visit. Skip this DD and go to someplace else
  • JJ
    Jennifer Jones-Edwards
    Jan 2, 2026
    5.0
    Great service.
  • KG
    Kewaun G
    Nov 19, 2025
    1.0
    Came here at 6am to pickup an mobile order. When I arrived at the store, I proceeded to try and walk up however both doors was locked and two different employees were just staring at me..I tried to signal twice if I needed to go around the drive thru which nobody replied just kept staring. Horrible service for 6 freaking Am

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Portsmouth, VA?

Dunkin' in Portsmouth, VA is open every day from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

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Certified February 08, 2026Yext Knowledge Graph
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