Domino's Pizza

Reviews

• CH

  Carneil Hardy

  Jan 3, 2026
  1.0
  This was my first time ordering from the Domino’s On London Boulevard and it is also my last time. I ordered four pizzas online But when I get there, there were only three. The young lady that brought the piece was unaware of it before I mentioned it. She said it would be a while before they could fix the fourth pizza. So I told her She could refund me for the other one. Also I noticed one of the guys that was preparing pizzas was on his phone. He put the phone down and started back putting the cheese on the dough without even stopping to wash his hands. I spoke to the lady that was handling order about that. Instead of refunding me the amount for the pizza that I didn’t get she canceled my entire order. I told her I didn’t want to cancel it I just wanted a refund for the one that I didn’t get. She rung it back up and said it was $50 for the three when the four pizzas that I had ordered online was just $30. I told her that and she said that I was doing too much. I will definitely not be ordering from this place again!
• CR

  Charlotte Robertson

  Dec 29, 2025
  1.0
  This store cancel my order. I order at 4:53 and the store cancel my order at 5:13. The store did not call me to let me know anything. Just cancel. Whoever the owner is of this store sucks and the worst store owner
• LU

  Lizz Unison

  Dec 20, 2025
  1.0
  Reviewing again my husband went to this store to try and fix their mistake by giving me a raw pizza just for them to completely deny him a refund or a remake of the raw pizza. They said it was against policy because part of the one piece of pizza was eaten. How else am I supposed to know its raw if I dont try it??? This is absolutely disgusting and not a single person apologized!
• LR

  Lizz Ryan

  Dec 20, 2025
  1.0
  Waited over 2 hours for 3 medium pizzas just to get a raw pizza and im 3 months pregnant. Cant get anyone to answer the phone. Driver also did not apologize and had the audacity to ask for a tip. Been trying to call this store over 30 minutes. This is ridiculous.
• CW

  Casey Williams

  Dec 6, 2025
  1.0
  Update: I ended up getting a hold of the manager, and he resolved the issue by giving me a refund. He was actually really nice, understanding, and easy to talk to. Other than that, everything else about this whole experience was still absolutely terrible. This review is for the Domino’s at 1201 London Blvd in Portsmouth, VA — and for Domino’s Corporate — because the service and management at this location are completely unacceptable and damaging to the brand. I waited over an hour and a half for a simple delivery order. The tracker showed my food stuck in “quality check” for more than 30 minutes, and when it finally arrived, the dough was raw in multiple spots. That’s a serious quality and food safety issue. And I did not get my cheesy bread I tried calling the store for a refund, but I couldn’t get ahold of anyone because nobody would pick up the phone. Not an employee, not a manager — nobody. This location clearly has no functioning customer service. And the management needs to be held accountable. You don’t end up with raw dough, long wait times, and phones that never get answered unless the leadership is completely checked out. Whether it’s lack of training, oversight, or simply not caring, the management at this store is failing badly. I will be visiting the store in person for my refund, since calling is pointless. Domino’s Corporate needs to step in immediately. The poor management and lack of quality control at this location are hurting the Domino’s brand as a whole.

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