Domino's Pizza

Reviews

• TO

  Tiffany O'Neill-Stuermann

  6 days ago
  1.0
  I've been coming to this Dominos for literal decades and will never order from here again. I often place large orders for the school and most recently when I called they increased the price per pizza by $3. When I placed the order the gentleman I spoke with was incredibly rude and made my large order seem like an inconvenience. I wasn't able to pay over the phone until the day of the order which made even more work necessary. They refused to deliver at the time we wanted so we scheduled it for earlier to accommodate them. Then the day of the delivery they showed up an additional 20 minutes early so I hadn't even made it to the school yet. Apparently they never told the staff that there was a specific time we had set for delivery. After that incident I decided I would never order for the school again but would order for us personally. Then Halloween came. I placed an order shortly before 5pm. At 4:55 the tracker said the pizzas were being made. When it came close to 6pm I tried calling the store. A person picked up and HUNG UP ON ME 20 times. Not figuratively, they literally hung up on me 20 times. After the 15th time I decided to drive over but continued to call. They finally picked up when I got there. When I came in they told me that they would START working on my order in 40 minutes and that they were busy and I would just have to wait. There was no apology, only excuses. They had said they got 200 orders at the same time which I know was not accurate because I had heard the manager tell one of the employees they were catching up from a previous incident. There was no apology for hanging up on me repeatedly. There was no customer service. What was insane is that there was one person (the manager) who was rolling out the dough, one person doing toppings and one person putting pizzas in. There were 6 employees standing there doing nothing. The guy at the front kept asking his manager questions but the manager had his air pods in so he couldn't hear. Instead of taking his air pods out he yelled at the guy that he couldn't hear him. Finally I asked them to cancel my order and provide receipt that they refunded my card which turned out to be a huge issue because apparently they have no way of providing a receipt for anything other than a .5" slip that says void with a random order number that matched nothing that I had. When I insisted on a receipt the manager yelled at me that I was accusing him of robbing me. No, I just can't trust a place that can't get their act together to do their jobs. All I kept hearing was that it was Halloween and we (their customers) just had to deal with it. I shouted back, took a screen shot and left. Afterwards, I went to Papa Johns. My husband placed an order while I drove to the location. They too, were incredibly busy and had an hour wait. The difference was that the staff was friendly. They were ALL working together to get orders completed. When another customer was not pleased with the way the toppings were on their order, the team corrected it right away. Same situation, completely different outcome completely based on customer service. I never used to go to Papa Johns but they earned my loyalty while Dominos failed miserably. What's even worse is that Dominos corporate reached out to the owner of the location and the owner refused to follow their directions and reach out. I urge you to stay away and go to Papa Johns in Vienna instead!
• ST

  Steve Thomas

  Nov 9, 2025
  3.0
  There was a weird texture with the chicken wings. However the pizza was great.
• DS

  Drew Stegmaier

  Sep 2, 2025
  1.0
  Twice in a row I’ve ordered and they are simply not making the pizza. Don’t lie to people about how long it will take to complete an order. This is not complicated. The first time, I went to the store after the pizza was stated to be ready, and they hadn't even begun making it. Then they made the completely wrong pizza. The second time, they misquoted timing again, so I reached out because something is clearly off. Updated after speaking with the franchisee. Whoever runs this location seriously needs customer service training. It was cosmic irony when the man said, "that is up to Domino's"...sir, YOU ARE DOMINO'S. Blaming other people you work with, when you are the manager, is poor attitude and solves nothing. When you say, "we did nothing wrong" after screwing up on multiple occasions, and blame other people at the company (he said that is the tech team's fault) instead of solving problems, that is both rude and weak. I don't care whose fault it is. I care about being told the truth and receiving decent service. I was told that I escalated via the proper channel, which was via Domino's corporate, but then also told if I had an issue to call the store. The whole issue the first time was that I received wrong information from the store. There's no reason to call them when I'm already there and they haven't even begun making the pizza. I was also told that this was the first time the franchisee had heard of the problem, which means that he is clearly not training staff properly, because I already raised it with them directly in person.
• EE

  etjeyj etjeyj

  Sep 2, 2025
  5.0
  I love how the place feels welcoming whether it�s morning or evening.
• MM

  Mina

  Jul 20, 2025
  4.0
  Lately deliveries are really good and food are really fresh. Thank you guys♥️

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