Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Norton, VA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 695 Commonwealth Drive for the ultimate SONIC experience!
Location
Hours
Reviews
3.8
909 reviews
5 stars
392
4 stars
211
3 stars
133
2 stars
49
1 star
124
What are people saying?
AI-generated from recent customer reviews
Wait Times
Customers consistently reported extremely long wait times, often exceeding 30 minutes, both for order taking and food delivery.
Service Quality
Many reviews highlighted poor service, including rude staff interactions and lack of responsiveness at the drive-thru.
Food Quality
While some customers enjoyed the food, many expressed dissatisfaction with the taste and quality, noting issues like cold or poorly prepared items.
Customer Experience
Numerous customers mentioned leaving without ordering due to the slow service and lack of attention from staff.
- KKKDec 31, 20251.0Joscelynn Lahoda, your employee. Thinks its okay to stalk peoples social medias and go out of her way to harass them for speaking about their negative experiences on a public forum thats made to speak about your experiences. I wont be back 😊. Your employee needs a lecture about how to talk to people and i think its common sense that reaching out to someone on their private facebook is a big no no in any business.
- PSpatricia spearsDec 31, 20255.0Great place to eat and Great food
- JKJustin KingDec 6, 20251.0This place is slower than a steak house. I'm not lying. If you go here. I hope you dont mind waiting. If you're in a hurry eat Pals beside it. Pals is better anyway.
- TSTyler SchenckNov 21, 20252.0Going through the drive thru takes literally 23 minutes just to get 2 route 44 drinks. Food is good but jeez is thr wait time crazy. Especially considering pals right next door can make a mile long line disappear in 7.265 minutes.
- KBKeylee BegleyOct 22, 20251.0We waited in line for a total of 20 minutes. The person in front of us never even had their order taken, they ended up driving away along with others behind us also waiting, I pulled to the speaker and nobody said anything, no greeting, no “I’ll be with you in just a minute” nothing. Waited about 8 minutes before driving away as well. This isn’t a new experience, this Sonic has always and probably will always be like this without better drive thru service/management. And there were workers, we could see them outside on phone calls and closing trash doors, not taking trash out, just shutting doors, very big priority I guess. The only thing I wanted was a drink, so I instead went over to Pal’s (out to the road with cars) and I was in and out in a 4-5 minute time span; less time than I spent sitting at the Sonic drive thru speaker. I work in fast food as a manager and I would NEVER let someone sit at our speaker for over 2-3 minutes at MOST unless we were completely backed out to the road and were just not able to take orders. if my employees were letting customers sit like this, they would be wrote up for poor work performance. I’m surprised this location is still even open with how many people have had horrible experiences.