McDonald's

3.5
1083 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11125 Midlothian Tpke, North Chesterfield, VA
23235, United States

Hours

Reviews

3.5
1,083 reviews
5 stars
408
4 stars
226
3 stars
184
2 stars
77
1 star
188

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Temperature

Many reviews mentioned receiving cold or improperly prepared food, with some customers expressing frustration over the inconsistency in food quality.

Cleanliness

Several customers noted unsanitary conditions in the restaurant and bathrooms, indicating a need for better maintenance.

Customer Interaction

While some employees provided excellent service, many reviews highlighted a lack of basic customer service skills among staff, including dismissive attitudes.

Drive-Thru Issues

Numerous complaints were made about the drive-thru service being slow and disorganized, with customers often waiting excessively long for their orders.
  • CL
    Casimiro Lorenzo Lux
    Oct 26, 2025
    1.0
    Para nada recomendable si quieres visitar el hospital entonces ven a come Aqui la comida esta toda fria no vuelvo a comer ahí no son asiados el restaurante esta muy desordenado basura por todos lados 🤢
  • HT
    Hung Tu
    Oct 25, 2025
    1.0
    Drive through pickup service is terrible.
  • SC
    Shina c
    Oct 20, 2025
    1.0
    I want to warn everyone that this McDonald's like to add extra charges. First of all, I asked for four large ice waters and just for reference, a small water at McDonald's is always free. Anything over that you pay for, I know that and I have no issue paying for what I wanted. The issue there is instead of the regular 50 cent for a large water that everyone else charges. They charge a dollar here. I am attaching photos to show where they ring me up as sweet tea to be able to charge me for a dollar instead of putting four large ice waters. As you can see in the picture I did not get sweet teas. I only got four large Waters and the Dr pepper that went with my son's meal. I was also charged an extra $0.59 for a honey mustard cup that I did not ask for and I also noticed that I was charged $0.10 up charge for a Dr pepper. I don't know why they did that either as I did not ask for a larger size. I should also note that when I placed my order for the $5 meal that I was asked is that all and just blew over the drink and sauces, I had to tell them hey I need a Dr pepper for that drink and so and so sauce(they didn't ask about either just tried to complete the transaction)Also my son asked for hot mustard and we were given honey. It should have been a $5 meal deal at most. I should have paid $7 and some change instead. It was $10.27. I would be aware when coming to this McDonald's and know that you will pay more than ALL the other McDonald's in the area.
  • MR
    Manuela Rodriguez
    Oct 17, 2025
    1.0
    Ordené en la aplicación de McDonald’s para recoger en el drive thru, en la primera ventanilla me dijeron mi nombre, cuando pasé a la segunda ventanilla misteriosamente mi orden no estaba en el sistema (teniendo en cuenta que ellos mismo dijeron mi nombre). Después me pidieron cancelar mi orden. Decidí parquear y entrar a la tienda para preguntar que pasaba con mi orden. Seguían diciendo que nunca ordené. Después de unos minutos sale otra persona diciendo que ya me habían llamado 7 veces y yo no había ido cuando acababan de decir que ni siquiera tenían mi orden en el sistema. No sé si se equivocaron y le dieron la orden a alguien más o ellos solo se dedican a robar la comida de otros. Me cobraron el dinero a mi cuenta y sigo sin mi comida. No vengan a esta tienda que solo roban a los clientes.
  • TM
    Teresa Moss
    Sep 15, 2025
    5.0
    I wish I knew the name of the lady in drive thru..She is amazing!! My granddaughter absolutely loves her! The lady recognizes her every time we come thru there. We go about every other week as a treat..my granddaughter always tells her hi, and the lady says "We'll, hello friend!" And if my daughter isn't with us, she always asks my granddaughter how her mom is? And if the lady is able to, will give her one of the prizes from a happy meal! She is the sweetest lady! And has the best customer service! I've had some not pleasant interactions at this McDonald's before. But as long as this lady works here? I will continue to come back!! She is amazing! I'm definitely getting her name next we come thru and will update my review! ♥️♥️♥️♥️♥️

Frequently Asked Questions About McDonald's

What are the regular opening hours for the McDonald's located at 11125 Midlothian Tpke, North Chesterfield, VA?

The restaurant is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday. On Friday and Saturday, it operates 24 hours.

Does this McDonald's location have a drive-thru service, and what are its hours?

Yes, this McDonald's has a drive-thru open from 5:00 AM to midnight Monday through Thursday and Sunday. On Friday and Saturday, the drive-thru operates 24 hours.