McDonald's

3.5
1088 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11125 Midlothian Tpke, North Chesterfield, VA
23235, United States

Hours

Reviews

3.5
1,088 reviews
5 stars
409
4 stars
228
3 stars
184
2 stars
77
1 star
190

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, poor communication, and rude staff interactions, particularly in the drive-thru and during mobile orders.

Order Accuracy

Many reviews highlighted problems with incorrect orders, missing items, and additional charges for items that should be complimentary.

Food Quality

Feedback indicated inconsistent food quality, with some customers receiving cold or improperly prepared meals.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant and restrooms, contributing to a negative dining experience.

Positive Staff Interactions

Despite the overall negative feedback, some customers praised individual staff members for their kindness and helpfulness.
  • RR
    Rogue Romantic
    1 day ago
    1.0
    Probably the slowest fast food establishment ive been to. But in the end its my fault for choosing McDonald's to begin with, just like everyone else in this review section.
  • MM
    mackenzie moore
    Dec 22, 2025
    1.0
    I literally wish I could give zero stars. I placed my order at 10:22 pm. They close at 11. There was one car ahead of me in the drive through. Took him about 10 minutes to be talked to. I then pulled up and was not spoken to for 20 minutes. They asked if I had a mobile number I wanted to use, I said yes and she said one moment. I was not talked to again. At 10:58, 2 minutes before close, I tried to go inside to grab it. The guy cleaning did not want to let me in. I said I had been waiting for 30 minutes and just want my food. Again, there was no one else in the line. He finally let me in and gave me my food. I tried to contact support and it kept saying page not found when I hit submit. I tried 3 times. I then tried to call customer service and no response. I also added tomato’s to my mcchicken and there were not tomato’s added. It’s not much, but still was charged 50 cents and didn’t get it.
  • RB
    Rilee Bennett
    Dec 18, 2025
    1.0
    Update: the McDonald’s website doesn’t allow me to submit the feedback on the website. It says page not found each time. Tried that twice before even posting this review. I’m not even surprised by this. Sub par all around! I ordered 17.70 breakfast with app coupon for counter pickup. My mother went to pick it up and the staff advised they didnt have my order. She showed them the app confirmation and they made the food but made her pay. She called me and I sent her a screenshot of the pending transaction in my account. They refunded my mother but the food was cold and when she advised of this they threw it away. They advised no manager was on site to do the refund to me that was paid on the app and that the bank would refund it but refused to provide evidence nothing was received. Police were called and advised my mother was correct. They then remade a lunch order since breakfast was over. The Manager of the Quarter Caesar S then advised my mother never to come back in the store after the police officer left. Accusing her of being rude. As well, the manager was the one that threw the food away. So they lied the whole time. I was on the phone with mom during this interaction and she was not rude, she was trying to make sure that we didn't overpay and got our food. My mother is 79 years old and he tried bulling her thinking she was an easy target, which is elder abuse. It was a simple issue caused by them that could have been rectified with refiring the order, but the staff wanted to escalate the situation. This is malicious behavior and will be treated as such. To Caesar S.: If this is what McDonalds considers a “Manager of the Quarter” it is certainly a low bar. What a pathetic excuse for a human being.
  • JJ
    Jack
    Dec 13, 2025
    1.0
    Terrible woman couldn’t count my money for 5 minutes then they gave me the wrong order and it was cold
  • JJ
    Josh
    Nov 26, 2025
    5.0
    There was a lady who's name in unsure of how to spell(Yollie). She was super sweet and helpful. I don't often see people being so kind in fast food. We were order 616 on 11/26/25

Frequently Asked Questions About McDonald's

What are the regular opening hours for the McDonald's located at 11125 Midlothian Tpke, North Chesterfield, VA?

The restaurant is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday. On Friday and Saturday, it operates 24 hours.

Does this McDonald's location have a drive-thru service, and what are its hours?

Yes, this McDonald's has a drive-thru open from 5:00 AM to midnight Monday through Thursday and Sunday. On Friday and Saturday, the drive-thru operates 24 hours.