Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, poor communication, and rude staff interactions, particularly in the drive-thru and during mobile orders.
Order Accuracy
Many reviews highlighted problems with incorrect orders, missing items, and additional charges for items that should be complimentary.
Food Quality
Feedback indicated inconsistent food quality, with some customers receiving cold or improperly prepared meals.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant and restrooms, contributing to a negative dining experience.
Positive Staff Interactions
Despite the overall negative feedback, some customers praised individual staff members for their kindness and helpfulness.
RR
Rogue Romantic
1 day ago
1.0
Probably the slowest fast food establishment ive been to. But in the end its my fault for choosing McDonald's to begin with, just like everyone else in this review section.
MM
mackenzie moore
Dec 22, 2025
1.0
I literally wish I could give zero stars. I placed my order at 10:22 pm. They close at 11. There was one car ahead of me in the drive through. Took him about 10 minutes to be talked to. I then pulled up and was not spoken to for 20 minutes. They asked if I had a mobile number I wanted to use, I said yes and she said one moment. I was not talked to again. At 10:58, 2 minutes before close, I tried to go inside to grab it. The guy cleaning did not want to let me in. I said I had been waiting for 30 minutes and just want my food. Again, there was no one else in the line. He finally let me in and gave me my food. I tried to contact support and it kept saying page not found when I hit submit. I tried 3 times. I then tried to call customer service and no response. I also added tomato’s to my mcchicken and there were not tomato’s added. It’s not much, but still was charged 50 cents and didn’t get it.
RB
Rilee Bennett
Dec 18, 2025
1.0
Update: the McDonald’s website doesn’t allow me to submit the feedback on the website. It says page not found each time. Tried that twice before even posting this review. I’m not even surprised by this. Sub par all around!
I ordered 17.70 breakfast with app coupon for counter pickup. My mother went to pick it up and the staff advised they didnt have my order. She showed them the app confirmation and they made the food but made her pay. She called me and I sent her a screenshot of the pending transaction in my account. They refunded my mother but the food was cold and when she advised of this they threw it away. They advised no manager was on site to do the refund to me that was paid on the app and that the bank would refund it but refused to provide evidence nothing was received. Police were called and advised my mother was correct. They then remade a lunch order since breakfast was over. The Manager of the Quarter Caesar S then advised my mother never to come back in the store after the police officer left. Accusing her of being rude. As well, the manager was the one that threw the food away. So they lied the whole time. I was on the phone with mom during this interaction and she was not rude, she was trying to make sure that we didn't overpay and got our food. My mother is 79 years old and he tried bulling her thinking she was an easy target, which is elder abuse. It was a simple issue caused by them that could have been rectified with refiring the order, but the staff wanted to escalate the situation. This is malicious behavior and will be treated as such.
To Caesar S.: If this is what McDonalds considers a “Manager of the Quarter” it is certainly a low bar. What a pathetic excuse for a human being.
JJ
Jack
Dec 13, 2025
1.0
Terrible woman couldn’t count my money for 5 minutes then they gave me the wrong order and it was cold
JJ
Josh
Nov 26, 2025
5.0
There was a lady who's name in unsure of how to spell(Yollie). She was super sweet and helpful. I don't often see people being so kind in fast food. We were order 616 on 11/26/25
What are the regular opening hours for the McDonald's located at 11125 Midlothian Tpke, North Chesterfield, VA?
The restaurant is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday. On Friday and Saturday, it operates 24 hours.
Does this McDonald's location have a drive-thru service, and what are its hours?
Yes, this McDonald's has a drive-thru open from 5:00 AM to midnight Monday through Thursday and Sunday. On Friday and Saturday, the drive-thru operates 24 hours.
Can I order delivery from this McDonald's, and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 12:15 AM Monday through Thursday and Sunday, while Friday and Saturday have 24-hour delivery service.
What pickup and delivery services are offered at this McDonald's?
This McDonald's offers curbside pickup, delivery, same day delivery, and no-contact delivery services for convenience and safety.
Which payment methods are accepted at this McDonald's?
Accepted payments include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there a mobile app to order from this McDonald's?
Yes, you can order via the McDonald's App available on the Apple App Store and Google Play Store.
What nearby automotive services are close to this McDonald's?
Nearby automotive services include Jiffy Lube Multicare, Ferber's Tire & Auto Service, and Total Accessory Center.
Are there hotels near this McDonald's for visitors to stay?
Yes, nearby hotels include Hampton Inn Richmond-Midlothian Turnpike and Hampton by Hilton, convenient for travelers visiting the area.
What entertainment or activities can customers visit near McDonald's at 11125 Midlothian Tpke?
Customers can enjoy Mission Laser RVA, an amusement and laser tag park, located nearby for fun before or after their meal.
Are there other dining options close to this McDonald's?
Yes, Hardee's, another fast food and burger restaurant, and Starbucks, a coffee shop and internet cafe, are located nearby for alternative dining or coffee breaks.