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Brand Certified

Chipotle Mexican Grill

3.6
(835 reviews)

About

Mexican Restaurant
Chipotle Midlothian TPK is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
11440 Midlothian Tpke, North Chesterfield, VA
23235, United States

Hours

Reviews

3.6
835 reviews
5 stars
349
4 stars
164
3 stars
106
2 stars
54
1 star
162

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including dry and poorly prepared items, stale chips, and unsanitary conditions.

Portion Sizes

Numerous reviews highlighted dissatisfaction with portion sizes, describing them as skimpy compared to other locations.

Customer Service

Customer service experiences varied widely, with some praising the staff's friendliness while others reported rudeness and unprofessional behavior.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and trash issues.

Order Accuracy

Many reviews mentioned problems with order accuracy, including missing items and incorrect preparations.
  • TC
    Titeyona Casper
    Feb 16, 2026
    1.0
    I asked for chicken Al Pastor and upon arriving home my husband verified that it was pork
  • TO
    Todd M. Olsen
    Jan 8, 2026
    1.0
    I started eating at chipotle at the Fredericksburg location in maybe 2003. It was one of the first ten locations on the east coast. I lived in Boston and ate at the first location in Everett I am a loyal chipotle customer of over 20 years. I’m also a teacher and went out to eat tonight on a gift card provided by my students. I got a carne asada burrito with extra beef. The tortilla was hard and flaky and some of it had pealed off on the one underneath it. The beans were so dry and free of all liquid, same as the beef, I’m a regular purveyor the CA and this was like beef jerky. The rest was fine but the total was $24.17 with a small soda. I’m not going to expect that the burritos still be $6 but if the drink is $3 and some tax that’s $20 for the driest chipotle burrito ever concocted. I’m so bummed. RIP GIFT card. The kids making the burritos were great.
  • KD
    Kimberly Duval
    Jan 5, 2026
    5.0
    Very crowded! Got food to go. The taco were good, but the quesadilla was Amazing!!!
  • ZR
    Zachary Roberts
    Dec 19, 2025
    1.0
    this is honestly the worst chipotle I have ever been to, I was given the smallest portions, Had eyes rolled at me, And was told if I did not like it I did not have to eat there!, on top of that, the chicken and steak was burnt! Let me just say I am never one to complain, but I will never eat at this chipotle again
  • AP
    Allen Payne
    Dec 19, 2025
    1.0
    Easily the worst portion size that I’ve ever received had a chipotle. Definitely would not recommend this location to anyone.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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