Subway

Reviews

• AB

  Aaron Baksh

  Apr 30, 2026
  1.0
  I had a very disappointing experience at a Subway location during a recent visit with my wife and young daughter. From the moment we walked in, there was no greeting or acknowledgment. One of the employees, an older male worker, avoided eye contact and did not engage with us, even when we were clearly ready to order. I had to step in and say, “We’re ready to order,” just to get service started. Things only went downhill from there. While ordering, I requested additional vegetables (green peppers and black olives) on my sandwich. The employee added an extremely minimal amount, only a few pieces, and when I politely asked for more, he repeatedly added just one or two pieces at a time. When I asked again, I was told he could not add more due to “policy.” I then clearly stated I was willing to pay extra for additional toppings. Despite this, I was given conflicting responses and unnecessary resistance. I was even told I would need to be charged for a footlong instead of a 6-inch, which I agreed to, yet the employee still refused to accommodate the request. At that point, another older female employee stepped in and began speaking to him in another language in front of me, which felt unprofessional and dismissive in the middle of a customer interaction. Eventually, I was told they would call the police and have me trespassed, despite the fact that I was simply trying to place and pay for my order. I’ve been a loyal customer for many years and have ordered this exact type of sandwich at multiple locations without ever encountering this kind of issue. This experience stood out as unnecessarily difficult, poorly handled, and lacking basic customer service. I will be reaching out to both the franchise owner and corporate to address this. Customers should be treated with respect, communicated with clearly, and not made to feel like they are doing something wrong for simply trying to order and pay for their food. This was, without question, one of the worst customer service experiences I’ve had.
• FM

  Fern Marie

  Mar 4, 2026
  1.0
  Not sure why you would make this subway a available to the public with how hard it is to get into the hospital and find parking. I was unable to pick up my order and the staff didnt answer ANY of my over 15 phone calls I placed. Canceling my order is almoat impossible and requesting a refund said they'll "get back to me". This is ridiculous.
• DA

  David Ashburn

  Jun 12, 2020
  2.0
  My boyfriend went online to order his dinner Because I have been admitted to the hospital and the hrs still say they r open until 8pm so he ordered his food and paid for it went to go pick it up and they were closed if u r goin to advertise that ur still open then be open he is out of money until I call u all and get his money back
• HR

  Hunter Riggins

  Mar 28, 2017
  1.0
  Worker was extremely rude to me and my friend. There were fifteen people in line and sandwiches were backing up. The"bread lady" was still taking orders instead of helping others put meat, cheeses, or veggies on the sandwich. This was compounding the problem. When a gentleman in front of us said he'd wait to help alleviate the expanding line the lady rudely told him he'd have to get out of line because they're were people behind him. When we said we'd wait also she snapped at us saying we were holding up the line. My friend said he was simply trying to decide what to order, after all we weren't very close to the menu, she repeated her "order" to us. It's sad when production out weighs simple politeness. This doesn't make much sense because production was slowing down instead of picking up. In my opinion, the "bread lady" just wanted to be done so she could stand there. I know they only lost $15 in sales, but this is a everyday problem. I eat at this subway at least once every two weeks. Not anymore. You have lost a costumer.

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