Wingstop

2.9
268 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Norfolk W. 21st. St. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
520 W. 21st St, Ste D1, Norfolk, VA
23517, United States

Hours

Reviews

2.9
268 reviews
5 stars
90
4 stars
33
3 stars
16
2 stars
26
1 star
103

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, long wait times, and unprofessional behavior from staff.

Order Accuracy

Many reviews highlighted problems with incorrect orders, missing items, and poor handling of online orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty floors and sticky surfaces.

Food Quality

Feedback indicated inconsistent food quality, with reports of cold wings, undercooked items, and unsatisfactory portion sizes.

Customer Service

While some employees received praise for their friendliness, many reviews criticized the overall customer service experience as rude and unhelpful.
  • LS
    Lauren Smith-Bove
    Dec 26, 2025
    1.0
    Placed a $70 order for pickup and somehow “gave it away” and said door dashed picked it up to deliver it when it was a PICKUP through their app. There’s no way they had my delivery info and definitely didn’t even check for a confirmation. And they “couldn’t” do anything about it. No refund no remade order.
  • CN
    Carlton Northern
    Dec 13, 2025
    1.0
    This place suuuucks!!!
  • JR
    Jesse Ramirez
    Dec 12, 2025
    2.0
    I waited 30 minutes for my order. When I did get my food it was already cold. Employees are busy talking to previous employees and their friends. I forgot how bad the service is here but this time I remembered to leave a review.
  • TT
    tegboi8
    Nov 16, 2025
    1.0
    Placed my order online 15 minutes before getting here and they said they gave my food away to a random person when I was standing here the whole time. I wasn’t the only person they did this to as well. I will 1000% never be returning.
  • SB
    She Brothers
    Nov 4, 2025
    5.0
    I had gotten 25 wings (boneless) & Large cheese fries for $21.81. With the economy the way it is... YOU CAN'T BEAT THIS DEAL!!!

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.