Wendy's

3.2
1534 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Norfolk, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Norfolk, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
725 Newtown Rd, Norfolk, VA
23502, United States

Hours

Reviews

3.2
1,534 reviews
5 stars
488
4 stars
282
3 stars
245
2 stars
122
1 star
397

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive.

Food Quality

Many customers reported receiving cold, stale, or incorrect food orders, leading to dissatisfaction.

Long Wait Times

Customers frequently experienced long wait times, both in the drive-thru and inside the restaurant.

Staff Behavior

Several reviews mentioned staff being unprofessional, including being on their phones or engaging in conversations instead of serving customers.

Management Issues

There were complaints about poor management practices, including staff shortages and lack of coordination during shifts.
  • NN
    N. N.
    Nov 15, 2025
    2.0
    They’ll make you wait for food that’s not even fresh. Nuggets taste like they’ve been sitting for hours
  • MV
    Marshall Vanover
    Nov 7, 2025
    1.0
    Paid for 10 spicy nuggets but got 9 regular room temp nuggets after being told to pull forward and waiting 15 minutes when it wasn’t even busy. 1. Quick service 2. Correct order 3. Hot food You can only pick two and this place can’t deliver on any of them so just go to Chick-fil-a or something.
  • EY
    Emily Yurgaitis
    Nov 7, 2025
    5.0
    Autism mom with a son who LOVES Wendy's. We eat at a lot of Wendy's...a lot. We're in the Virginia Beach/Norfolk area this weekend for a big Special Olympics event. We walked in and we were greeted SO WARMLY. It caught me off guard with the genuine smiles and the patience with my son ordering for himself. I know when I walk in a Wendy's what we're going to get food-wise but THANK YOU, THANK YOU for being especially kind.
  • AB
    Allison Briggs
    Nov 7, 2025
    5.0
    My new favorite store. Wow ! Dined in and excellent
  • EH
    Eric Huff
    Nov 4, 2025
    2.0
    Some lady sniffling, coughing and wearing a mask is handling my food? Come on!! Send her home. Disgusting

Frequently Asked Questions About Wendy's

Is 725 Newtown Rd Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.