Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
1,651 reviews
5 stars
534
4 stars
289
3 stars
285
2 stars
148
1 star
395
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Customers reported issues with food quality, including cold items, incorrect orders, and unsanitary conditions.
Cleanliness
Several reviews mentioned the restaurant's cleanliness issues, including dirty dining areas and restrooms.
Order Accuracy
Many customers experienced problems with order accuracy, often receiving incorrect items or missing components.
- VVValerie VelezDec 14, 20251.0I was told, through the drive through speaker, that I would have to come inside to place an order. I asked them to confirm, and they said yes we had to come inside - confirming they could hear me and could have taken my order or asked me to come around to a window. So we left and this store lost a sale.
- DADavid ArthurDec 14, 20251.0This place needs to DESPERATELY work on their customer service. Rushed my drive thru order and then was incredibly rude to me at the window. I guess that’s Norfolk for you.
- AMAndreah MillerDec 3, 20252.0If yall gonna charge .50 per sauce YALL SHPULD PROBABLY PUT THAT IN THE BAG. SPEND A DOLLAR EXTRA FOR NOOOO SAUCE . SMH nickle and diming
- LELala EstrellaNov 29, 20251.0I visited the Wendy’s on Monticello Ave and ordered using the self-service screen. It was my first time trying it, and while different, I didn’t mind the process. The downside was that we weren’t greeted, which made the experience feel less welcoming. What stood out most, though, was an employee loudly making comments about another patron’s appearance. The remarks weren’t funny, and both other customers and the employee’s coworkers seemed uncomfortable. I found this extremely unprofessional and inappropriate. A simple greeting and respectful conduct would go a long way in improving the customer experience here.
- KTKevin TownsNov 23, 20251.0So I go to this store and place an order and the cashier handed me something different. I was like that’s not what I ordered and then she said oh, we don’t have that. I asked for a refund she smacked her lips and started serving the next guest, never told the manager I wanted a refund. I patiently waited for 10 minutes then I asked, Is someone processing my refund. The manager comes to the front counter screaming and yelling “Well I didn’t know you wanted a refund “ I was like sir, I’m the customer. He slammed the money in my hand and went about his business. No apology or nothing. These fast food places are getting ridiculous.
Frequently Asked Questions About Wendy's
Is Monticello Ave Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 1805 Monticello Ave still open?
Yes! This Wendy's location is open and committed to serving quality food via dine-in, drive-thru, and delivery.
What are the drive-thru hours for Wendy's on Monticello Ave?
Drive-thru is open from 6:30 AM to 2:00 AM Monday through Friday, and from 7:00 AM to 2:00 AM on weekends.
Does this Wendy's location serve breakfast?
Yes, breakfast is served including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I place an order online or via app for this Wendy's?
You can order through the Wendy's app or visit order.wendys.com and select this location to place your order.
What payment methods does Wendy's at Monticello Ave accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Where can I find the menu and nutrition information for this Wendy's?
Menu and nutrition info are available at menu.wendys.com and on the Wendy's mobile app.
How can I contact the Wendy's at 1805 Monticello Ave for feedback or questions?
You can call (757) 627-9500 or visit wendys.com/contact-us for customer care and feedback options.
Are there other fast food options near Wendy's on Monticello Ave?
Yes, nearby fast food restaurants include Cook Out, KFC, and Doumar's Cones and Barbecue, giving you multiple dining choices in the area.
What local amenities are close to the Wendy's on Monticello Ave?
Nearby you can find services such as Jay Jay's Hand Car Wash for auto detailing and Old Point National Bank for banking needs.
Are there any interesting places to visit near Wendy's on Monticello Ave?
You can explore nearby places like Element at Ghent, a historical building and accommodation, or visit the Hope House Thrift Shop for unique finds.