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Wendy's

3.6
(329 reviews)

Business Details

9400 Decatur Ave, Norfolk, VA
23511, United States
(757) 632-3570

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Norfolk, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Norfolk, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
9400 Decatur Ave, Norfolk, VA
23511, United States

Hours

Reviews

3.6
329 reviews
5 stars
118
4 stars
91
3 stars
47
2 stars
16
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to a negative dining experience.

Food Quality

Inconsistent food quality was noted, with several customers receiving cold or improperly prepared items.

Cleanliness

The cleanliness of the restaurant was frequently criticized, with reports of dirty tables and areas around drink machines.

Service Speed

Customers experienced long wait times, particularly in the drive-thru, which detracted from the fast food experience.

Operational Issues

There were multiple complaints about the restaurant not adhering to posted hours and closing early.
  • JJ
    Jeff
    Jan 12, 2026
    4.0
    I mean it's a Wendy's. It isn't gunna win a Michelin Star but hey, it's not McDonald's 🤷🏼‍♂️
  • JW
    Jeremy White
    Jan 9, 2026
    2.0
    Placed a to-go order for a certain pickup time. When I showed up at that time nothing was ready. Waited for a few minutes before getting my order. When I recieved my order and got back to my shop EVERYTHING was cold. Burger was cold, fries, and nuggets.
  • DB
    Dylan Benson
    Dec 5, 2025
    2.0
    Staff is nice. The chicken tastes like its made of rubber and I threw up 3 times after eating one of their sandwiches
  • MM
    mike mora
    Nov 26, 2025
    1.0
    Wendy closes early every single day. The people who work there are rude too. How is this Wendy still open
  • TT
    Tyler
    Nov 6, 2025
    4.0
    i swear to G-d they gotta get a better wifi. otherwise it’s all good

Frequently Asked Questions About Wendy's

Is Norfolk Naval Station Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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