Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Norfolk Subway® Restaurant at Building C9, Gilbert Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
I’ve had some really bad experiences at this subway, but I was in there the other day and that’s why I’m here today making this review. I actually stopped going in there because the customer service was trash and I hate to say that because there’s a lot of good folks working there I’m sure, but it just seems like lack of training but anyway I had no choice. I had to eat there the other day. I didn’t feel like going anywhere else and it was the closest place expecting to have another terrible experience. I was greatly surprised there’s a young lady working in there that I’ve never seen before I couldn’t believe how polite she greeted me with a smile when I walked in the door she even said welcome to Subway, which was very unusual because that had never happened there before there was a few people in line and I couldn’t believe how helpful she was answering questions. They were asking her so when it was my time, I told the young lady what I wanted, she made my sandwich and I realized that I may have told her wrong. So I asked her could she remake the sandwich? She actually smiled at me and said absolutely sir. It’s not a problem. Let’s start over fresh I couldn’t believe it if this would’ve happened before they would’ve been pissed this was actually a sandwich for my wife, so I wanted to make sure it was dead on what she wants so we backed up and started it over. She was super generous. I kept telling her I was sorry that this was my fault and she said absolutely not. Don’t worry about it. We are here to help and to serve you the best that we can.WOWOWOW. So she faked my sandwich. She actually checked me out as well, and I asked her what her name was that I was going to talk to a manager to let them know that they made the right decision by hiring this young lady this place could be so much better if all of their customer service was like this I really could not believe it and I will be back. It was a very good experience. I believe the girls’s name was HAVEN. She couldn’t have been there long or if she has been, I’ve just never seen her, but that’s the kind of service you want polite kind willing to just smile and make sure her customers were happy and satisfied I’ve told three or four friends about it. They’re gonna start going in there as well and they have stopped going there because of the customer service as well. I really hope she sticks around. She could make a great addition to the higher up subway management that’s how you’re supposed to run a restaurant
AA
aubree
Jan 6, 2026
5.0
Haven is such a sweet employee! she's very helpful and even walked around the counter to help me on the kiosk. She definitely deserves a raise!
MW
Meagan White
Jan 6, 2026
5.0
Haven is a great employee and definitely makes the place better! She gave great service and made sure I got what I wanted!
LS
lenora sorrows
Jan 6, 2026
5.0
i met this nice lady named haven that works here, she made sure my experience was a 10/10 definitely will be back again.
SD
s douglas
Jan 5, 2026
5.0
I like coming here my food is always good and the people are very friendly. Kiana does a great job here at store
Where is the Subway restaurant located in Norfolk?
The Subway restaurant is located at Building C9, Gilbert Street, Norfolk City, Norfolk, VA 23511, United States, inside NOB Norfolk (Military).
What are the operating hours of the Subway restaurant at Building C9, Gilbert Street?
The Subway restaurant is open Monday to Friday from 9:00 AM to 7:00 PM, and on Saturday and Sunday from 11:00 AM to 4:00 PM. It is closed on Thanksgiving Day (Nov 27) but open with reduced hours on Veterans Day (Nov 11) from 11:00 AM to 4:00 PM.
Does this Subway offer in-store pickup or delivery services?
Yes, this Subway location offers in-store pickup as a pickup and delivery service option, along with dine-in and curbside pickup.
What types of meals can I get at this Subway?
This Subway restaurant serves breakfast, lunch, and dinner featuring their famous Footlongs, 6-inch sandwiches, wraps, salads, and fresh-baked bread with fresh cut veggies and toppings.
Does the Subway at Building C9 offer catering services?
Yes, this Subway offers catering services and can assist with any catering needs.
How can I view the menu or order online from this Subway?
You can view the menu and order online by visiting https://subway.com/en-us/restaurant/20166-0/menu or the restaurant's official page at https://restaurants.subway.com/united-states/va/norfolk/building-c9-gilbert-street.
Which nearby places can I visit before or after dining at Subway on Gilbert Street?
Nearby places include Qdoba Mexican Grill for Mexican fast food, Five Guys for burgers, and Bellissimo Espresso Cafe for coffee and cafe options. These provide a variety of dining and beverage choices close to the Subway location.
Are there any military or government facilities close to this Subway location?
Yes, the Subway is located within NOB Norfolk (Military) and is near Little Creek Naval Amphibious Base, Building J-50 Norfolk Naval Base, and Navy Region Mid-Atlantic Fire & Emergency Services, which might be useful for military personnel or visitors.
Can I access postal services near the Subway restaurant?
Yes, there are multiple US Post Office locations and United States Postal Service offices nearby, which can be convenient for customers needing mailing services around their visit.
What are some places of worship located near the Subway at Building C9?
Our Lady of Victory Roman Catholic Church and the Base Chapel, a Catholic church, are nearby for customers seeking places of worship.
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