Customers had mixed experiences with the food quality, praising the burgers but criticizing the fries for being cold, soggy, or underseasoned.
Pricing
Many reviews mentioned that the prices are considered high for the portion sizes and quality, with some customers feeling that better value can be found at other burger chains.
Service
Customer service experiences varied; while some praised the staff for being friendly and accommodating, others reported issues with order accuracy and long wait times.
Atmosphere
The atmosphere received mixed feedback, with some enjoying the vibe while others found it loud and distracting.
Consistency
Several customers noted inconsistencies in food quality and service between visits, indicating a need for improvement in maintaining standards.
JD
Joseph Dieck
Nov 5, 2025
5.0
Burger and fries are great best me and my wife stoped here great quality food and staff was very friendly and helpful if your in the mood for a burger this will hit the spot!!!!
ST
scott taylor
Nov 1, 2025
4.0
Food is great but 12$ for burger without drink or fries . If you make it a meal one meal is 20$ . This place is more than five guys and the portions are way smaller. Five guys large fries is a whole bag. And the burger is worth the dollar value these are small and way under portioned
SB
Shipbones Bones
Oct 28, 2025
2.0
Way overpriced for a mediocre "smash" burger.
Why is smash in quotations? The burger i got was barely smashed, so there was none of that char that you get with smashburgers. Not to mention the meat was woefully underseasoned. I thought maybe the condiments were hiding it, so i ate a portion that had nothing (the bit outside the bun on the edges). No seasoning, no "smash" component of the smashburger.
The fries were ok, and only slightly more seasoned than the burger. Expensive for what you get and not worth the price.
The shake, same as the burger. It was very bland, with only a hint of the chocolate flavor that i had ordered the shake in.
I legit questioned if i had covid, theres no way this meal should be this bland. I tasted one of my snacks, and it tasted normal. So its not my taste buds, this place was just that mediocre.
I will probably never go back for the food at their current pricing. $28 for an original smasher (2 patties) large fries and drink with a chocolate shake.
I wouldve been slightly happier if this was maybe $18-$20 for all of that, not closer to 30.
If you want a better burger and fries for the price you pay, 5 Guys is way better.
A cheaper option is Freddys, and their smashburgers are in an entirely different league than what Smashers is in.
Do not recommend.
KK
K
Oct 26, 2025
5.0
We have now been back for a second time and can truthfully same we’re just as impressed. If you’re craving a smash burger this is the place. The fries were a little odd the first time but perfect this time. The staff were friendly and quick with every order. For sure making this a regular spot to go to!
CD
Cody Deyarmon
Oct 21, 2025
5.0
Let me begin by saying this has to be one of the greatest burgers I have ever had the privilege of eating. I now have newfound faith in humanity after experiencing this delectable culinary masterpiece.
I have eaten there in person once, and again by delivery. Both times were consistent and the delivery was accurate as well. That makes twice now that I have experienced this feeling of hope and gratitude. I used to think the perfect burger didn’t exist.
Shake Shack: mid
Five Guys: mid
Fatburger of which this took commercial space from after they didn’t pay their federal taxes: MIDBURGER
I don’t know if they got SpongeBob revving up those fryers back there but sweet Neptune they have elite ball knowledge.
If I was Plankton I would be scheming to steal that secret formula as I write this review.
My only complaint is that I will never be able to enjoy another burger again.
Thank you, Smashers.
Smashers is open every day from 11:00 AM to 9:00 PM.
What are the takeout hours at Smashers?
Takeout service is available daily from 11:00 AM to 8:30 PM.
Does Smashers offer delivery service?
Yes, Smashers offers both in-store pickup and delivery services.
Where is Smashers located?
Smashers is located at 1551 Premium Outlets Blvd, Ste 270, Norfolk, VA 23502, USA.
How can I view the menu or place an order online for Smashers?
You can view the menu and order online at https://smashers.com/menu.
What is the phone number to contact Smashers?
The main phone number for Smashers is +1 757-633-8722.
What type of cuisine does Smashers serve?
Smashers is a burger joint and American restaurant offering a variety of burger dishes.
Which nearby restaurants are close to Smashers that I might visit?
Nearby restaurants include Moe's Southwest Grill for Tex-Mex, Burgerim for more burgers, and Pho 79 Outlets for Vietnamese cuisine.
Are there any coffee shops near Smashers?
Yes, Starbucks and Duck Donuts, which also serves coffee and bakery items, are located nearby.
What hotels are located near Smashers for visitors from out of town?
Hotels near Smashers include Sleep Inn Lake Wright - Norfolk Airport, Tru by Hilton Norfolk Airport, Quality Suites Lake Wright - Norfolk Airport, and Quality Inn.