Rally's

3.5
1325 reviews

About

Fast Food RestaurantBurger JointAmerican RestaurantChicken RestaurantTake Out RestaurantSandwich Restaurant
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Rally's
1208 Monticello Avenue, Norfolk, VA
23510, United States

Hours

Reviews

3.5
1,325 reviews
5 stars
504
4 stars
256
3 stars
221
2 stars
101
1 star
243

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive.

Food Quality

Many customers reported receiving cold, overcooked, or incorrect food orders, leading to dissatisfaction.

Long Wait Times

Customers frequently mentioned excessive wait times both in the drive-thru and for food preparation.

Cleanliness

Several reviews noted that the restaurant appeared dirty and unkempt, contributing to a negative dining experience.

Inconsistent Experience

While some customers enjoyed the food, many expressed frustration over inconsistent quality and service.
  • MH
    Matthew Hescock
    5 days ago
    3.0
    Good food, slower service and it was rundown around the building. The specials cardboard signs hard to read at night as there was not enough light. Lines did not move fast and the cashier seemed to have wait a long time to give you your food.
  • HM
    Hazel Morgan
    6 days ago
    1.0
    When pulling up i saw a car backing up out the line didn’t know why but I found out 25 minutes later lol the wait was atrocious! I sat In line and couldn’t back up sooner because a car was behind me but They soon left and i just Did the same. Workers were coming in but the female who took my order had walked out the side door and left and people were just waiting out front to order as well lol i wouldnt Stop here unless you have the time and patience
  • GG
    Gi Gi
    Nov 4, 2025
    4.0
    Seems to be a new crew Thank God.. food is ready quicker than before & I'm not getting the 'we only taking door dash orders' message when I pull up to order. Weed smells when trying to order but hey who cares about that too much. Good job guys
  • MB
    Mikal Blount
    Oct 30, 2025
    1.0
    This past Monday when I visited the self serving drink machine was down which was understandable, After I ordered a combo meal, I received my small cup I never expected it to be that small And of course, I was very thirsty so we didn’t take long for me to finish that drink, But the fact that I asked the girl working the front counter to refill my drink, I could tell she was annoyed and bothered that I asked her to do that, I’m like what do you expect me to do? Your drink machine is down, and on top of that, she never even greeted me when I walked inside the store And a person handed me my food never even said have a nice day or nothing, Out of all three people that were working on Monday I felt like only one of them was giving me good customer service, Overall, I wasn’t satisfied with the service, because if I feel like I get bad service at an store, especially from an employee who looks too bothered to do her job, then I’m gonna be tempted, not to come back
  • CE
    Clarissa Ensley
    Oct 25, 2025
    1.0
    The absolute worst service I ever received in my life. I was in the drive thru for 20 mins and decided to walk up. Was in line for another 20 minutes then this man opened the other window and we all ran thinking he was opening. H said he was only doing door dash so we went back to the window. A group of boys who came after me jumped back in line. I told the light skinned girl with 2 pony tails that I was there way before them. The one boy started flirting with her and bragged on how he want her number so she proceeds with his order and about all 5 with them. I was very irritated...sat in line and all I had to do is flirt with your staff... Good Bye!!!

Frequently Asked Questions About Rally's

What are the operating hours for Rally's at 1208 Monticello Avenue?

Rally's is open daily from 10:00 AM to 4:00 AM.

What type of attire is appropriate when visiting Rally's?

The dress code at Rally's is casual.