Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 9700 N. Rodgers Road in Norfolk, VA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Food Quality
While some customers enjoyed the food, many reported issues with undercooked or poorly prepared items, leading to dissatisfaction.
Cleanliness
The establishment received multiple complaints about cleanliness, with reports of dirty floors, tables, and unsanitary conditions.
Order Accuracy
Several customers experienced problems with incorrect orders and long wait times, indicating a lack of efficiency in order processing.
Delivery Issues
Customers frequently mentioned delays in delivery and difficulties with the online ordering system, leading to frustration.
AS
Angel Stewart
Nov 17, 2025
1.0
Got Cinnamon Sticks that were stuck to the box on the bottom and hard as a rock on top. When I asked Emma if I can get a refund for it she immediately started having an attitude and say I’m getting my boss. The way she responded like I was in the wrong to ask for a refund that I paid for which I didn’t want since it’s wasn’t edible
WW
Windell Wilson
Nov 17, 2025
1.0
I placed an order through the Pizza Hut app with an estimated pickup time of 11:08. When I arrived, I was told my order wouldn’t even be started until all the walk-in orders were taken care of. If the app can’t provide accurate pickup times or prioritize orders correctly, what’s the point of using it?
Instead of simply acknowledging the mistake and letting me know my pizza was being made, the staff blamed it on a “corporate issue.” That’s not helpful—especially when I’m standing there waiting for an order that should have already been ready. Very disappointing experience, and it makes the whole ordering system feel unreliable.
I've been in the store now for over 30mins with at least 25 orders processed in front of mine.
BP
Brandon Perez
Oct 21, 2025
5.0
Food was great and the delivery driver Allison was fast and professional. Great service!
DD
dseel3
Sep 8, 2025
4.0
Good pizza, beer. Service is there...
CJ
Conrad Jones
Jul 30, 2025
3.0
No plates , had to use paper towel on the table no hot sauce, I did not see any cheese on the counter or peppercorn. Maybe you have to ask for it.