Pizza Hut

Reviews

• EM

  Elisa M

  Nov 17, 2025
  1.0
  I don’t leave reviews, but I am so incredibly frustrated. We made an order on the app at 5:45pm and were notified it would be delivered through doordash. We finally decided to call the store at 7:30pm after receiving no updates or food. The first person we spoke to was kind and patient, unfortunately we did not get their name. We informed them we had been waiting almost 2 hours, and they informed us that the order was put as carry out, we were extremely confused. The worker told us they would resubmit the order and it would be received in 25-30 minutes. A bit frustrated from already waiting, we asked if we could receive some type of coupon for compensation. They transferred us to a call center. The call center worker, Alex, was also very patient. He said they could not offer us anything on his end, so he said he would call the store on our behalf. After waiting a few minutes, a new person had answered the call. We were confused and asked if they were Alex, they refused to answer and just asked what we needed. They said that it was “their store”. They then told us that the dasher more than likely stole the order, which we responded that the order said it was cancelled and the store manager(?) immediately got upset and said we were talking over them. We tried to explain we weren’t talking over them, just trying to clarify and they said something along the lines of “if you don’t let me talk your not getting anything”. We were not angry, yelling or even condescending to be met with the attitude of the person on the phone. We asked for their name and they refused to give it to us, telling us they “just refunded the order” and opting to hang up abruptly instead of trying to resolve the issue. Working in customer service, I understand it’s not fun dealing with unhappy customers, but to completely disrespect someone who spent $70 on food and waited 2 hours, it was completely uncalled for. I do believe we received a refund, and we are not upset with anyone else we spoke to. We love Pizza Hut? and we usually have issues with this store and their time frame, but this is the second time we’ve been met with an angry manger. From what it seems, this store definitely just needs a change in management. I’ve spoken to customer support and will hopefully hear back that something will be done with the person in charge here. Do not work in a job dealing with customers if you do not like people.
• AG

  Aunt G

  Nov 17, 2025
  1.0
  Was just hung up on by the store manager. Called to request a refund for a $70 order that was over two hours late. When I asked the store manager to tell me his name, he exclaimed he didn’t have to give me anything. He was very short-fused with very rude behavior. I asked him not to disrespect me and he promptly hung up. Will NOT order from this store in the future. Way too many choices to go somewhere and support their business for such poor, distasteful customer service and professionalism. Filing a complaint with the corporate office as well. Order placed at 5:45 pm. Called at 7:29 pm. Hung up on at 7:50 pm. No food at 8:03 pm. Oh forgot this … before hanging up on me, the store manager (Pizza Hut, E. Little Creek Rd., Norfolk, VA 23518) said the order was picked up by Door Dash and was more than likely stolen. I thought that was a quick assumption, and I’d like to point out that I was already told by a Pizza Hut employee that the order was canceled because it was for pick up. Hard to try and reconcile the two. Just a very poor overall experience.
• JB

  Jenny Barringer

  Oct 31, 2025
  3.0
  The food is just okay. It’s Pizza Hut. You know what you’re going to get. My pizza was a little extra done this time but my issue was with the customer service. It’s a Friday, it’s Halloween and they are super busy. There were 10 people waiting to pick up orders when I arrived. And four more arrived after I did. I waited about 15 minutes and no one had come upfront to address anyone. Then a DoorDash driver came in, and made a lot of noise to get someone’s attention and they immediately came up to the register and took care of her. I don’t mind waiting when it’s busy but they should have acknowledged all of the people who were waiting before helping the DoorDash driver. It’s not right to ignore the people who have been patiently waiting for a while.
• RE

  Rosey Espinoza

  Oct 26, 2025
  1.0
  I placed an order through the app trying to avoid door dash . But unfortunately they do contract with door dash siad it was on it's way and never came pizza hut blamed door dash but i blame pizza hut because i ordered Through their app and not door dash Thank you ! Not a good experience at all!!!!!!!!! If I could rate a 0 star I would
• LC

  LeLee C

  Oct 3, 2025
  5.0
  Aaron B was the manager on duty he was funny polite and delivered excellent and swifty service . The pizza was on time hot and delicious.

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