Brand Certified
McDonald's
3.2(1558 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
9635 Duffys Ln, Norfolk, VA
23503, United States
Certified by McDonald's • Feb 22, 2026
(757) 583-9015
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.2
1,558 reviews
5 stars
474
4 stars
297
3 stars
238
2 stars
148
1 star
401
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including incorrect orders, slow response times, and unprofessional staff behavior.
Food Quality
Many reviews highlighted issues with food quality, such as cold or overcooked items, incorrect orders, and unsatisfactory preparation.
Cleanliness
Several customers noted that the dining area was dirty and poorly maintained, contributing to an unpleasant dining experience.
Staff Attitude
While some staff members received praise for their friendliness, many reviews indicated a lack of attentiveness and professionalism among employees.
- JMJaws MMA_Bjj_Gym5 days ago2.0At the time of the review-Whoever is at window #1 accepting payment. Give her a raise, I love the warm professionalism. Whoever is at window #2 handing out food and attitude, send her on break. Time out for 15 minutes. Try again later. Because why does my breakfast experience feel like "Good Cop, Bad Cop" ???.
- JWJackie WilkinsFeb 7, 20261.0It says on the door they close the dining room at 11 and they closed it at 9. I also saw two employees buy weed out in the parking . I was also served rotten food.
- RRRob15Feb 5, 20262.0Homeless inside. Smells like old cigarettes or pot
- CCcheryl clarkFeb 3, 20261.0Waited 10min for my food, get my food my nuggets were cold my fries were cold and one of my McChickens barely had any Mayo on it,my mcdouble wasnt even good,for it not being busy when I was there I shouldn't have had cold food especially with me waiting,I won't be going back to this location anymore
- KGKelsey GreenJan 20, 20261.0Ordered a 6piece chicken nugget happy meal, a mcchicken with no mayo, and a McDouble. When I got to the first window to pay the lady just put the card reader out the window. Didn’t tell me my total or verify I was paying for the correct order or even greet me in any form. I then proceeded to wait for 10 minutes to receive my order. Again the lady working the window said nothing just handed me my food. The happy meal only had 5 nuggets in it, mcchicken had mayo even though I asked for none, and the McDouble came on 2 bottom buns which wouldn’t be a problem except for one of them felt like a hockey puck.
Frequently Asked Questions About McDonald's
What are the regular store hours for McDonald's at 9635 Duffys Ln, Norfolk?
McDonald's is open daily from 6:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at this Norfolk location?
Delivery is available daily from 6:15 AM to 10:29 PM.
Does this McDonald's have a drive-thru, and what are its hours?
Yes, the drive-thru is open daily from 6:00 AM to 11:00 PM.
What payment options are accepted at McDonald's on Duffys Ln?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Can I order McDonald's food online or via mobile apps?
Yes, you can order through the McDonald's App available on iOS and Android, or use the online ordering link.
What services does this McDonald's offer to customers?
Services include DriveThru, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there any nearby restaurants where I can explore other dining options?
Nearby restaurants include El Pueblito Del Sabor, Doug's Hot Dogs, and Royal Garden Chinese Restaurant, offering a variety of cuisines if you want to try something different before or after visiting McDonald's.
How can I utilize nearby businesses like Ocean View Hardware or Citgo while visiting McDonald's?
While at McDonald's, you can conveniently shop for supplies at Ocean View Hardware or fuel up at Citgo gas station nearby, making your visit more efficient.
Are there wellness or beauty services near McDonald's at 9635 Duffys Ln?
Yes, nearby you can find places like Club de nutrición Herbalife nutrifit, Nutrifit Norfolk for nutrition, and beauty salons such as L a Nails and Art of Hair Beauty Salon.
Does McDonald's at this location participate in any rewards or loyalty programs?
Yes, McDonald's offers MyMcDonald's Rewards where you can earn points for free food. More details are available on their website.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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