Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,544 reviews
5 stars
474
4 stars
296
3 stars
236
2 stars
144
1 star
394
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unhelpful.
Order Accuracy
Many customers reported receiving incorrect orders consistently, leading to frustration and dissatisfaction.
Speed of Service
The location is frequently criticized for slow service, with long wait times reported even when the restaurant is not busy.
Food Quality
Several reviews mentioned issues with food quality, including overcooked items and incorrect temperatures.
Cleanliness
Customers noted that the dining area was often dirty, contributing to a negative dining experience.
- NCNoah CNov 17, 20251.0Overall poor quality effort
- MMMr. MackNov 14, 20252.0Too many people lingering around the building who wasn't there to eat. Had to constantly be aware and prepared for my surroundings. Had to request someone to clean a table to sit at.
- QMQsouth meNov 8, 20251.0Left my cheese off of my big Mac
- MMMosesNov 6, 20255.0Great food. Great staff.
- CICheryll IsaacsOct 26, 20251.0Had to wait 15 minutes for my change.Cashier was very nice, she ask Susanne for change because customer was waiting for ones. Susanne loudly said let her wait. No honey mustard sauce for mcnuggets. Just poor customer service from Susanne.
Frequently Asked Questions About McDonald's
What are the regular store hours for McDonald's at 9635 Duffys Ln, Norfolk?
McDonald's is open daily from 6:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at this Norfolk location?
Delivery is available daily from 6:15 AM to 10:29 PM.
Does this McDonald's have a drive-thru, and what are its hours?
Yes, the drive-thru is open daily from 6:00 AM to 11:00 PM.
What payment options are accepted at McDonald's on Duffys Ln?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Can I order McDonald's food online or via mobile apps?
Yes, you can order through the McDonald's App available on iOS and Android, or use the online ordering link.
What services does this McDonald's offer to customers?
Services include DriveThru, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there any nearby restaurants where I can explore other dining options?
Nearby restaurants include El Pueblito Del Sabor, Doug's Hot Dogs, and Royal Garden Chinese Restaurant, offering a variety of cuisines if you want to try something different before or after visiting McDonald's.
How can I utilize nearby businesses like Ocean View Hardware or Citgo while visiting McDonald's?
While at McDonald's, you can conveniently shop for supplies at Ocean View Hardware or fuel up at Citgo gas station nearby, making your visit more efficient.
Are there wellness or beauty services near McDonald's at 9635 Duffys Ln?
Yes, nearby you can find places like Club de nutrición Herbalife nutrifit, Nutrifit Norfolk for nutrition, and beauty salons such as L a Nails and Art of Hair Beauty Salon.
Does McDonald's at this location participate in any rewards or loyalty programs?
Yes, McDonald's offers MyMcDonald's Rewards where you can earn points for free food. More details are available on their website.