McDonald's

3.4
1714 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
211 E Little Creek Rd, Norfolk, VA
23505, United States

Hours

Reviews

3.4
1,714 reviews
5 stars
610
4 stars
309
3 stars
290
2 stars
148
1 star
357

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and issues with order accuracy.

Food Quality

Many reviews highlighted problems with food temperature, freshness, and incorrect orders.

Staff Attitude

While some customers praised friendly staff, others noted rude behavior and lack of professionalism.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty restrooms and mold in the establishment.
  • DJ
    Daniel Justice
    Dec 20, 2025
    4.0
    My granddaughter has to have her happy meal.
  • JP
    Jr Punzalan
    Dec 19, 2025
    5.0
    Best service from any McDonald's I've seen
  • LH
    LaToya Holley
    Dec 11, 2025
    3.0
    The McDonald's was short staff. My food was hot but the burger was half raw. The service was excellent other than the buger
  • BG
    BinyaBinya Gullah gullah
    Nov 28, 2025
    1.0
    Yall day shift really needs a whole new crew! Yall need to stop hiring these kids who could careless about what they giving to people. Its no way yall be missing patties off the bun, come back to get the order re made yall missed a spicy chicken on a bun as well. Pack everything in one bag so everything falls straight through the bag when you get home. Food be burnt, fried to a crisp including the meat. Buns be burnt. Lettuce be hard. Day shift needs to reevaluate yall employees. Its horrible and its trash. Its sad how you can only come there after 9pm to get good service. Get yall employees together. Its TRASH DURING THE DAY
  • SS
    Secret Shopper
    Nov 24, 2025
    2.0
    Usually this location is very good. The service is slow sometimes but the workers are always really nice and the food is always hot. I was there 11/24 between 7:30pm and 7:45. The girl that took my order was really nice. But as soon as I got to the second window the experience changed. It took almost 10 minutes for my food which is fine, it is what it is. But the girl that was presenting didn’t greet me, she almost handed me a drink that wasn’t mine. I told her my order, in the middle of me telling her she closed the window. I wasn’t being rude or anything but someone deleted my order off the screen, probably to keep the timer from going red. She then hands me my correct order a few minutes later and forget the sauce that I ordered. The fries were hot BUT they were literally old fries thrown back in the fryer not fresh. The nuggets were old also. The burger was good but also cold. I wouldn’t have minded the nuggets and burger if the fries were fresher than these refried ones. And I definitely wouldn’t be writing this review if the girl at the second window between the time frame was rude or had an attitude. Why work in customer service if you’re going to have an attitude like that, or better yet, why work in a spot that your greeting customers with an attitude like that. Maybe a graveyard shift would suit her better. I believe her hair was up in a messy bun and she had a sweater on.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 211 E Little Creek Rd, Norfolk?

McDonald's at 211 E Little Creek Rd, Norfolk is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's location offers delivery services including same-day delivery and no-contact delivery.