Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,350 reviews
5 stars
443
4 stars
250
3 stars
230
2 stars
118
1 star
309
What are people saying?
AI-generated from recent customer reviews
Service Speed
Many customers reported extremely slow service, with long wait times in both drive-thru and inside the restaurant.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Food Quality
Several customers complained about cold food and poor quality, with some mentioning that items were stale or not fresh.
Staff Professionalism
Feedback indicated a lack of professionalism among staff, with reports of rude behavior and unhelpful attitudes.
Cleanliness
While some customers noted that the store was clean, others reported unsanitary conditions and a need for better maintenance.
- SBShawn BattleNov 13, 20251.0Unprofessional fires was hard and sandwiched was pink I called and they was rude.
- JMJasmine MarieNov 3, 20252.0Food was missing, store phone number was incorrect and not in service
- SWShai WinfieldOct 26, 20251.0I always have problems with my order here and they always cancel my order. I ordered in the time frame indicated for breakfast only to learn my order was canceled 3 mins after breakfast ended. I paid my money and the employees are canceling orders and stopping McDonald’s from receiving money for the order. They sent me money back (5-7 business days) and guess what. No McDonald’s is selling breakfast anymore. So I don’t get food and McDonald’s doesn’t get paid. Someone is stopping business and should be fired on the spot. They are working against the main idea of even having a job
- MTMs Gi TOct 19, 20251.0Fries cold. Cheeseburger cold. Waited 30 minutes. Make no sense when no one is in the store expected better service since I went in and waited. A disappointment all around. First and last time ordering Ticket #707 on 10/19 2025 @ about 2:30 pm. Ridiculous!
- B9BriAll 95Oct 19, 20251.0This is the slowest fast food I've ever seen. 25 mins for cold cheeseburger and fries and wanting to charge for a cup of water. If I could give a 0 I would‼️
Frequently Asked Questions About McDonald's
What are the main opening hours for this McDonald's location in Norfolk, VA?
This McDonald's is open daily from 6:00 AM to 11:00 PM.
When is the drive-thru service available?
The drive-thru is open every day from 5:30 AM until midnight (12:00 AM).
Does this McDonald's offer delivery and curbside pickup services?
Yes, this location offers delivery, curbside pickup, same-day delivery, and no-contact delivery.
How can I order food from this McDonald's online?
You can order online through their official delivery URL or use the McDonald's App available on both iOS and Android.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru?
Yes, this location includes a drive-thru service for convenient ordering.
What are some nearby places I can visit before or after dining at this McDonald's?
Nearby attractions include Jamaican Mi Hungry restaurant, 7-Eleven convenience store and gas station, and Redbox rental kiosks. You can grab a snack at 7-Eleven before your meal or pick up a movie at Redbox for after your visit.
Are there schools close to this McDonald's location?
Yes, this McDonald's is near Southside STEM Academy at Campostella, Campostella Elementary School, and other educational institutions, making it a good spot for families to visit.
What community or religious centers are located near this McDonald's?
Nearby you can find several churches like Campostella Heights Seventh-Day Adventist Church, Holy Temple Church of the Lord, and Mount Lebanon Baptist Church, as well as community service organizations like Berkley Lodge 12 & Beulah Beauty of the World Temple #4.
Does this McDonald's location provide WiFi and mobile ordering services?
Yes, they provide WiFi and support mobile ordering and mobile offers for customers' convenience.