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Jimmy John's

3.8
(427 reviews)
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Business Details

1153 N Military Hwy, Norfolk, VA
23502, United States
(757) 962-9301
https://locations.jimmyjohns.com/va/norfolk/sandwiches-2149.html

About

Sandwich Restaurant

Location

Jimmy John's
1153 N Military Hwy, Norfolk, VA
23502, United States

Hours

Reviews

3.8
427 reviews
5 stars
254
4 stars
42
3 stars
25
2 stars
18
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and attentive staff, others reported rude and unprofessional behavior, particularly from management.

Food Quality

Several customers expressed disappointment with the quality and quantity of food, citing issues with incorrect orders and insufficient ingredients.

Cleanliness and Atmosphere

Many reviews highlighted the cleanliness of the location and a welcoming atmosphere, contributing positively to the dining experience.

Service Speed

There are conflicting reports on service speed; some customers experienced quick service, while others reported long wait times and slow delivery.
  • ML
    Modell Lewis
    4 days ago
    3.0
    Not enough turkey on your sandwich
  • BW
    Brad Warren
    Feb 18, 2026
    5.0
    Great location for lunch. Friendly faces and fast service. My go to stop for lunch break from work. Can’t get anything else to eat in this area in under 15 minutes.
  • 3U
    3DS User
    Feb 17, 2026
    1.0
    Terrible customer service, lethargic and inept
  • EP
    Eric Parkhurst
    Jan 26, 2026
    5.0
    The nicest staff in 757. Great food, clean store and the staff is AMAZING !!!!!
  • CR
    C Rhodes
    Jan 20, 2026
    1.0
    We ordered two #16 Club Lulu's. What we got was all lettuce and almost ZERO meat. One paper thin slice of turkey and one thin strip of bacon down the middle. I mean, if you're looking for a lettuce sub, by all means, go to this location. We won't be spending $11 per sub at Jimmy John's again. Also, they'll reply to your review with a link to contact corporate. They don't care. They respond with a generic email and tell you to contact the restaurant that already replied to the review. Terrible.
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Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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