Jimmy John's

4.2
186 reviews

About

Sandwich Restaurant

Location

Jimmy John's
222 W 21st St, Norfolk, VA
23517, United States

Hours

Reviews

4.2
186 reviews
5 stars
116
4 stars
30
3 stars
15
2 stars
11
1 star
14

What are people saying?

AI-generated from recent customer reviews

Speed of Service

Many customers praised the fast service, with several mentioning the 'Freaky Fast' slogan and quick delivery times.

Food Quality

While some enjoyed the freshness and taste of the sandwiches, others noted issues with portion sizes and preparation quality.

Customer Service

Feedback on customer service was mixed; some praised the staff for being friendly and accommodating, while others reported rude or unprofessional behavior.

Cleanliness

Several reviews highlighted the cleanliness of the restaurant, contributing positively to the overall dining experience.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, indicating a need for improvement in attention to detail.
  • MM
    M
    Oct 8, 2025
    1.0
    Freaky slow. Over an hour for delivery. Has happened a few times from this location. Just wasted my money as my lunch was over an hour ago. Thanks again 21st Jimmy John’s.
  • AP
    Adriana Parker
    Aug 30, 2025
    5.0
    Chris made my sub so good when I got home I looked in the mirror and seen a whole new person. I guess the rumors are true Your really not you when your hungry. His influence is immaculate.
  • MD
    Mary Dill
    Aug 17, 2025
    5.0
    My friend and I stopped by yesterday. The staff was so courteous and the restaurant was very clean. I got a roast beef and cheddar for my husband, and he said it was the best roast beef sub he ever had. If I start working close-by, I will be back!!!
  • RM
    Robert Makowsky
    Jun 1, 2025
    5.0
    Good
  • JP
    Joey Peterson
    Jan 25, 2022
    3.0
    This review is more or less for Jimmy Johns as a whole and not this specific location. I’m from up north where real hoagies and subs are made…Jimmy Johns definitely does not compete. The rolls are soft and bland. I had to pay extra for cheese on a turkey sandwich and nothing is sliced to order. They don’t even have sweet peppers!!! I’ve never been to a jimmy johns before and I never will be going back. I payed $8 for a mediocre sub that taste no different than subway. We need real hoagies and subs. Preparation was fast but I guess that’s bc of jimmy johns lazy procedures with everything pre sliced. Not authentic at all…