Jimmy John's

3.6
226 reviews

About

Sandwich Restaurant

Location

Jimmy John's
7813 Shore Dr, Norfolk, VA
23518, United States

Hours

Reviews

3.6
226 reviews
5 stars
107
4 stars
37
3 stars
19
2 stars
16
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, both in-store and drive-thru, with long wait times for orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poorly made sandwiches.

Food Quality

While some customers praised the freshness and taste of the food, others noted inconsistencies in quality, such as stale bread and skimpy portions.

Customer Service

Feedback on customer service was mixed, with some praising friendly staff while others reported rude interactions and lack of accountability.

Cleanliness

Several customers commented on the cleanliness of the restaurant, with some noting it was well-kept while others found it dirty.
  • KH
    Kelly Hormuth
    Jan 5, 2026
    2.0
    I have given this location too many chances, only because I do not have many lunch options near my office. A month ago I placed a mobile order however it was not ready when I arrived. Only the female owner was there, trying to handle all orders- mobile, in dining room and drive thru. While doing multiple tasks, she was wearing a pair of gloves, the same gloves to make food, work on register, make drinks and handle money- the same gloves. As she was going back to make my sandwich, I had to tell her to change gloves. Today I placed a mobile order and when I arrived it was ready. I was eating in the dining room and walked up the pick up counter to request more oil and vinegar in a little cup. Three staff members were all working; the male owner was making sandwiches, and the female owner and the employee were cutting meat and vegetables. Initially no one noticed me, but before I said “pardon me”, the male owner leaned over and said “yeah?”. Not “how can I help you” or “can I help you with something”. His tone was very gruff.
  • SD
    Sean Dye
    Nov 21, 2025
    3.0
    Well it took forever, freaky slow drive-thru then the guy said specifically " the chips are in the bag",,, well the chips were NOT in the bag. Incredible
  • CF
    Cristina Feliciano
    Oct 25, 2025
    1.0
    Completely messed up our order. Horrible sandwiches
  • JB
    Jason Baker
    Sep 21, 2025
    1.0
    They apparently didn't go to Jimmy John's sandwich school. Bread was cut through on all 4 sandwiches and they didn't take the middle part of the bread out. Turns out, this makes the sandwiches really bad. I basically threw away a 50 dollar order because it was terrible food. I have never heard of a bad Jimmy's until today. Boo.
  • NR
    Nicole Rowsey
    Sep 16, 2025
    5.0
    Solid JJ experience.