Brand Certified
Five Guys
4.4(792 reviews)
Certified by Five Guys • Feb 22, 2026
Business Details
201 21st Street, Norfolk, VA
23517, United States
Certified by Five Guys • Feb 22, 2026
(757) 314-1171
Certified by Five Guys • Feb 22, 2026
https://restaurants.fiveguys.com/201-21st-street
Certified by Five Guys • Feb 22, 2026
About
Certified by Five Guys • Feb 22, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 201 21st Street in Norfolk is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Feb 22, 2026
Hours
Certified by Five Guys • Feb 22, 2026
Reviews
4.4
792 reviews
5 stars
502
4 stars
179
3 stars
57
2 stars
20
1 star
34
What are people saying?
AI-generated from recent customer reviews
Pricing
Many customers found the prices to be high for the portion sizes and overall value.
Service Quality
Customer service experiences varied, with some praising friendly staff while others reported rudeness and indifference.
Food Quality
The food quality received mixed reviews; while many enjoyed the burgers and fries, some noted issues with portion sizes and food preparation.
Cleanliness
Several customers reported cleanliness issues, including dirty tables and unsanitary conditions.
Consistency
While some customers had excellent experiences, others felt that the quality and service were inconsistent across visits.
- LPLj PerryFeb 17, 20261.0Refused to accept the national BOGO promo code in the app (it worked for other locations)
- MDmike davisJan 26, 20261.0I recently went to Five Guys for a hot dog. The price for a dog was $9.00, that is what you pay for a dog at a ball park. The owners of Five Guys are greedy, unless their prices come down, I am heading to other establishments. By the way Freddy's burgers are far better than FGS and at a reasonable price.
- PSPeter SchamburekJan 20, 20264.0Only 3 guys were working here. Kinda confused
- CCChris ColemanJan 19, 20265.0Great burger but a little expensive. You used to get a lot of fries which are really good. Now you get an ok portion but not like you used to
- NRNayar RozoJan 8, 20261.0Five guys is very famous throughout the country for giving abundant frustrated potatoes in their orders but I definitely just felt robbed practitioner when paying for some regular potatoes and that they gave me practically 10 pieces of potatoes, this was really crazy, I never try order food on this Five Guys Norfolk
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does this Five Guys location accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours for dining in at Five Guys on 21st Street, Norfolk?
Five Guys is open daily from 11:00 AM to 10:00 PM for dine-in customers.
Can I get delivery from this Five Guys location?
Yes, delivery is available daily from 11:00 AM to 9:30 PM. You can order online via https://order.fiveguys.com/location/ghent/menu.
Is in-store pickup available at this Five Guys?
Yes, Five Guys on 21st Street offers in-store pickup services.
Does Five Guys offer gluten-free options?
Buns, hot dogs (Canada only), HP sauce (UK only), and malt vinegar condiment contain gluten. However, sandwiches can be ordered without buns as wraps or bowls to accommodate gluten-free needs. Cross-contamination risk exists.
What types of payment does Five Guys accept?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What are some nearby places to visit after dining at Five Guys on 21st Street?
You can visit Pinot's Palette for art classes, Michael Millard-Lowe Antiques for antiques and gifts, or the nearby Palace Shops and Station for shopping.
Are there any nearby restaurants close to Five Guys for additional dining options?
Yes, nearby restaurants include KOSHI, a Japanese sushi restaurant, Jimmy John's sandwich shop, and Supper Southern Morsels serving Southern and Latin American cuisine.
Is there a veterinarian or pet services near Five Guys?
Yes, Dog and Cat Hospital and Groomingdale's pet services are located nearby for pet care needs.
Does this Five Guys location have wheelchair accessible facilities?
Yes, the restaurant has wheelchair accessible entrances, seating, and restroom facilities to accommodate guests with disabilities.
Brand Certified Facts from Five Guys
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Certified February 22, 2026Yext Knowledge Graph
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