Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 201 21st Street in Norfolk is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
786 reviews
5 stars
500
4 stars
178
3 stars
56
2 stars
20
1 star
32
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences varied, with some praising friendly and attentive staff, while others reported rude or indifferent service.
Food Quality
The burgers and fries received high marks for taste and freshness, though some customers noted inconsistencies in food preparation and quality.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and restrooms, impacting the overall dining experience.
Pricing
Many customers felt the prices were high for fast food, with some expressing that the value did not match the cost.
- NRNayar Rozo4 days ago1.0Five guys is very famous throughout the country for giving abundant frustrated potatoes in their orders but I definitely just felt robbed practitioner when paying for some regular potatoes and that they gave me practically 10 pieces of potatoes, this was really crazy, I never try order food on this Five Guys Norfolk
- MMMooseNov 24, 20251.0The black girl there was very rude. She did not greet me at all. And was angry that I could not order fast enough. She has red braids in her hair very young and immature. Does not need to be working there. She was working there in the afternoon. I recommend going there at night to get better service. The spot overall is great though.
- SSShaun SimpsonNov 22, 20255.0Five guys has never let me down and this one was no different. It was a late night, slow night, one table full and we walk in. The customer service was perfect, dude wasn't all energized he was cool calm and will to answer questions. At was my girls first time eating there and he had no problem with time she took to make a decision even subjected things, that's all you need in customer service. Everyone working deserves a raise, clean place, great food, we were satisfied.
- KBkerry brownOct 25, 20255.0Chilling outside nice view music playing in the back ground yuh can't ask for anything else at a very good price 😜 sorry pop Music
- RRreynaOct 9, 20255.0my friend and i went in around 7:40pm. I have a gluten allergy, and the staff catered to my allergy in the best way they could without an issue. My friends order got lost in the dinner rush (no one's fault, just an accident!), and all the staff were friendly with getting it out ASAP. Our food was served hot with good quality! The staff who worked this shift this evening were wonderful, friendly individuals!
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does this Five Guys location accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours for dining in at Five Guys on 21st Street, Norfolk?
Five Guys is open daily from 11:00 AM to 10:00 PM for dine-in customers.
Can I get delivery from this Five Guys location?
Yes, delivery is available daily from 11:00 AM to 9:30 PM. You can order online via https://order.fiveguys.com/location/ghent/menu.
Is in-store pickup available at this Five Guys?
Yes, Five Guys on 21st Street offers in-store pickup services.
Does Five Guys offer gluten-free options?
Buns, hot dogs (Canada only), HP sauce (UK only), and malt vinegar condiment contain gluten. However, sandwiches can be ordered without buns as wraps or bowls to accommodate gluten-free needs. Cross-contamination risk exists.
What types of payment does Five Guys accept?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What are some nearby places to visit after dining at Five Guys on 21st Street?
You can visit Pinot's Palette for art classes, Michael Millard-Lowe Antiques for antiques and gifts, or the nearby Palace Shops and Station for shopping.
Are there any nearby restaurants close to Five Guys for additional dining options?
Yes, nearby restaurants include KOSHI, a Japanese sushi restaurant, Jimmy John's sandwich shop, and Supper Southern Morsels serving Southern and Latin American cuisine.
Is there a veterinarian or pet services near Five Guys?
Yes, Dog and Cat Hospital and Groomingdale's pet services are located nearby for pet care needs.
Does this Five Guys location have wheelchair accessible facilities?
Yes, the restaurant has wheelchair accessible entrances, seating, and restroom facilities to accommodate guests with disabilities.