Dunkin'

3.7
548 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Norfolk, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3901 Hampton Blvd, Norfolk, VA
23508, United States

Hours

Reviews

3.7
548 reviews
5 stars
238
4 stars
124
3 stars
67
2 stars
31
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or aggressive.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including wrong items and missing items, leading to customer frustration.

Cleanliness

Several customers noted unsanitary conditions, particularly with flies around the food and dirty tables, which negatively impacted their experience.

Speed of Service

While some customers praised the fast service during busy hours, others experienced long wait times and delays, especially with mobile orders.

Product Availability

Customers frequently mentioned that the location often runs out of popular items, including donuts and breakfast sandwiches, leading to disappointment.
  • GC
    genesis crum
    5 days ago
    1.0
    I ordered avocado toast, was surprised to receive un-toasted bread with supremely thin avocado spread. Very disappointed
  • MM
    Mariana Mata
    Nov 8, 2025
    1.0
    Avoid this store, staff is rude and not helpful…. I called this store 1000000 times no answer decided to order 8 boxes of coffee for an event came to pick and all they says is not done we don’t have coffee to Come back tomorrow for refund or the coffee what and I going to do with 8 boxes of coffee? No manager to talk to refused to help gave no names and laughed about what was happening mind you they’re is boxes and bags of coffee in plain view and so one thing is being lazy to make my order and lying that there is no coffee… I asked for their names and they refused and they would give me a managers number and said they aren’t giving me nothing… I wish I would have recorded the ordeal something super unbelievable! The only way I got a name was on a receipt.. also they called a group of 4 other young guys to come in and intimidate us and well I should of called the police but I have 4 kids and an event of 175 waiting for coffeeeee talk about 3 young adults that are no way equipped to be employed or help in any service industry that’s Hampton fo you guys kind you I live 1 hr plus away! To come and deal with these young adults with no common sense!!!! thank Dunkin’ Donuts you really pick your staff well!!!!
  • DB
    Diana Brunow
    Nov 8, 2025
    2.0
    My coffee looks white. I asked for cream, but not extra cream. Thumbs down.
  • TW
    Terry Wylie
    Nov 3, 2025
    1.0
    Just keep driving. This one isn't worth your time. From the attitude of the people working there to the quality of the product. It's all bad. If you go through the drive through and order donuts, they will not let you select the donuts you want. And they will give you the donuts they can't sell to anyone else. The often get your order wrong and the food is not fresh and mostly undercooked or not warmed up properly. Go somewhere else. Unless you want the wrong food, cold served with a lot of attitude.
  • KO
    Kay O'connor
    Oct 16, 2025
    2.0
    Went early in the morning to pick up munchkins for work, they said they were out. I asked when they would have more, they said to come back at noon. I came back just before noon, they said they only had one flavor left. I asked if they could call another location to see if I could get a variety for the office. They said NO! I tried calling another location myself but no one picked up the phone. As I ordered a single bagel for myself and left, I could hear them complaining about me on my way out. I wasn't trying to be rude, I just wanted to buy donuts at the place that is supposed to sell donuts!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Norfolk, VA?

Dunkin' in Norfolk, VA is open Monday through Friday from 4:30 AM to 8:00 PM, and on Saturdays and Sundays from 5:00 AM to 8:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.