Dairy Queen (Treat)

4.2
1016 reviews
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Business Details

9636 Granby St, Norfolk, VA
23503-1608, United States
(757) 588-2395
https://www.dairyqueen.com/
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About

Ice Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen (Treat)
9636 Granby St, Norfolk, VA
23503-1608, United States

Hours

Reviews

4.2
1,016 reviews
5 stars
571
4 stars
243
3 stars
90
2 stars
36
1 star
76

What are people saying?

AI-generated from recent customer reviews

Service Quality

While many customers praised the friendly and polite staff, there were several complaints about rude management and slow service during busy times.

Product Consistency

Customers reported mixed experiences with product quality, particularly with blizzards and cakes, noting issues with portion sizes and incorrect orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including sightings of roaches, which significantly impacted customer satisfaction.

Menu Limitations

Some customers expressed disappointment with the limited menu options available at this location compared to other Dairy Queen franchises.

Atmosphere

The location received mixed feedback regarding its ambiance, with some noting a pleasant outdoor seating area while others criticized the parking situation and overall cleanliness.
  • KK
    Keith Knight
    Oct 19, 2025
    5.0
    Great beach
  • AD
    Alexis Dease
    Oct 7, 2025
    4.0
    Ordered a birthday cake from here, it was ready on time however nothing like online. If I would’ve known I would’ve ordered a custom message on it. I wish it came as pictured or the website reflected what the cake actually looks like.
  • CC
    Can Can
    Sep 18, 2025
    1.0
    I am a courier and I came and waited but no one was interested. I had to call and the employees are still uninterested.
  • DH
    Deborah Hollingsworth
    Sep 3, 2025
    1.0
    I ordered my usual blizzard,everyone that came after me got there order. Somehow someone bumped my order so I had to wait longer than usual. Usually I have no problems here. The staff is friendly though. Will still go back only because this is the first time out of many years I have had a problem.
  • DK
    Denise Krafft
    Sep 1, 2025
    3.0
    The cashier i dealt with was super sweet and kind. I paid with cash and unfortunately she did not have the proper change to give me. She politely reminded a manager on duty (a young girl with curly hair that i beleive had glasses on) that she needed changed and her reaction was terribly rude and disrespectful towards the cashier. Snotty and arrogant are also words id use. This will be my last visit dairy queen because i refuse to give money to a company that allows management to disrespect thier employees. In front of customers no less. I will also be writing to the corporate office about this aswell.
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Frequently Asked Questions About Dairy Queen (Treat)

What type of food and treats does Dairy Queen (Treat) at 9636 Granby St offer?

Dairy Queen offers soft-serve ice cream, signature shakes, Blizzard® treats, frozen novelties, and ice cream cakes through DQCakes.com.

What are the operating hours for Dairy Queen (Treat) on weekdays?

Dairy Queen is open Monday through Thursday from 11:00 AM to 10:00 PM and Friday from 11:00 AM to 11:00 PM.