Business Details
About
Ice Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.2
1,017 reviews
5 stars
572
4 stars
243
3 stars
90
2 stars
36
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, although there were some reports of rude management.
Product Quality
While ice cream treats like Blizzards received positive feedback, there were complaints about inconsistent portion sizes and quality of food items.
Cleanliness Issues
Several reviews highlighted unsanitary conditions, including sightings of roaches, which raised concerns about hygiene.
Order Accuracy
There were multiple instances of incorrect orders and dissatisfaction with the handling of special requests, leading to customer frustration.
Atmosphere and Accessibility
The location was noted for being clean and pleasant, but issues with parking and access were mentioned as areas needing improvement.
- SFSylvia FieldsDec 28, 20255.0Very friendly customer service
- MTMary Ellen TrivetteDec 11, 20255.0Always a wonderful cake selecrion that is loved by all!
- KKKeith KnightOct 19, 20255.0Great beach
- ADAlexis DeaseOct 7, 20254.0Ordered a birthday cake from here, it was ready on time however nothing like online. If I would’ve known I would’ve ordered a custom message on it. I wish it came as pictured or the website reflected what the cake actually looks like.
- CCCan CanSep 18, 20251.0I am a courier and I came and waited but no one was interested. I had to call and the employees are still uninterested.
Frequently Asked Questions About Dairy Queen (Treat)
What type of food and treats does Dairy Queen (Treat) at 9636 Granby St offer?
Dairy Queen offers soft-serve ice cream, signature shakes, Blizzard® treats, frozen novelties, and ice cream cakes through DQCakes.com.
What are the operating hours for Dairy Queen (Treat) on weekdays?
Dairy Queen is open Monday through Thursday from 11:00 AM to 10:00 PM and Friday from 11:00 AM to 11:00 PM.
Does Dairy Queen (Treat) offer drive-thru and outdoor seating options?
Yes, this location offers a drive-thru as well as outdoor seating for customers.
Is Dairy Queen (Treat) family and kid-friendly?
Yes, Dairy Queen welcomes families and children, featuring high chairs and a family-friendly environment.
Can I order Dairy Queen (Treat) products online for pickup?
Yes, you can place online orders for pickup via their website at https://www.dairyqueen.com/en-us/order/pickup/n/19407/.
Are there any special holiday closures for Dairy Queen (Treat)?
Yes, Dairy Queen is closed on November 27, December 24, and December 25, 2025.
How can I get exclusive deals or rewards from Dairy Queen (Treat)?
Download the Dairy Queen app to access exclusive deals and mobile ordering rewards.
What other ice cream shops or restaurants are near Dairy Queen (Treat)?
Nearby places include another Dairy Queen ice cream shop, Blimpie sandwich shop, and Oceanview Diner.
Are there any public libraries close to Dairy Queen (Treat) where I can visit before or after my treat?
Yes, Norfolk Public Library and Norfolk Ocean View Library are nearby, perfect spots to enjoy some reading around your Dairy Queen visit.
What nearby services can I combine with my visit to Dairy Queen (Treat)?
You can visit nearby places such as Davenport's Barber Shop or Sandy's Fades and Shaves for grooming services, or GLOW Tanning for a tanning session.