Business Details
About
Mexican Restaurant
Chipotle Ghent is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
886 reviews
5 stars
383
4 stars
191
3 stars
89
2 stars
39
1 star
184
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude staff, long wait times, and poor handling of orders.
Food Quality
Numerous customers reported issues with food quality, including incorrect orders, stale items, and unsatisfactory portion sizes.
Cleanliness
Several reviews mentioned unsanitary conditions and a lack of cleanliness in the restaurant, impacting the overall dining experience.
Management Issues
There are complaints about poor management practices, including staff shortages, unprofessional behavior, and inadequate training.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and noted positive experiences with food quality and service.
- CBChris BarksdaleNov 6, 20251.0Shouldn’t take over 30 minutes for a order that’s supposed to be ready around 11:00am
- THTerry HopkinsSep 30, 20255.0They are very friendly and good with people
- TWTonya WilsonSep 27, 20251.0Customer service was not good at all it was my first time trying yall food was very disappointing steak was tuff
- AZAhmad ZeiaeiSep 25, 20251.0Alright I know chipotle has a recent reputation for small portion sizes but $16 for this?? And that’s after they made their bowls smaller already??? Yea no. It’s so bad they just turned me away from chipotle for good. Ridiculous.
- TSTatianna SokolovaSep 19, 20251.0Took almost 10 minutes to be acknowledged by a staff member in an attempt to order dinner. When one eventually came over to us, he continued to carry on a conversation with the manager, for several more minutes, directly in front of us. Clearly non-work-related. When he finally felt inspired to speak to us as customers, I could barely hear him, as the obnoxiously loud, unfiltered music, blared over the speaker system. We were the only customers in the store, and it took about 20 minutes to get our food and complete the overall transaction from start to finish. Call me crazy, but to be the only customer in the store at a place that is known to serve food very quickly, I consider that very low bar. When it came time to pay, the manager was cold, short, and seemingly irritated that I had questions about beverage options. I had expressed to him that I have poor eyesight and I was trying to inquire about a fruit beverage I used to enjoy there years ago that chipotle apparently doesn't carry anymore. He retorted with, "All we got is apple juice.", in an irritated tone. I didn't want to sit there any longer so I just got a fountain drink and called it a day. There was also a woman who came in who seemed to know that manager, and it appeared that some form of "arrangement" was being attempted to take place based on the subtle verbage they were exchanging. It wouldn't surprise me if it was something illegal, I've seen and heard it all. Someone in corporate should really look into that. I don't know what's going on with Chipotle, but they really need to go back to hiring quality employees like they did in the past. The people they have staffing and running this location are doing an awful job of giving timely and quality customer service. You wouldn't expect this in Ghent of all places 💯 The only positive thing I have to say about the experience is that the associate did give us a very generous portion size, which was appreciated.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Ghent offer?
Chipotle Ghent offers fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads, focusing on responsibly sourced and wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill at 1501 Colley Ave?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill in Ghent offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery options for customer convenience.
How can I order online from Chipotle Mexican Grill Ghent?
You can order online through their website at https://order.chipotle.com/ or by using the Chipotle mobile app available on the Apple Store.
What are Chipotle's food sourcing and preparation principles?
Chipotle prioritizes 'Food with Integrity,' sourcing ingredients from farms practicing humane and sustainable methods and preparing food using classic culinary techniques without artificial additives.
How can I contact Chipotle Mexican Grill Ghent for inquiries or feedback?
You can reach them by phone at +1 757-314-1113 or email at va.1678.ghent@chipotle.com.
Does Chipotle Ghent accept credit cards and offer gift cards?
Yes, Chipotle Ghent accepts credit card payments and offers gift cards for purchase.
Are there any nearby dining options similar to Chipotle Mexican Grill in Ghent?
Yes, nearby you can find Tacos Y Tequila, another Mexican restaurant, and The Ten Top, an American restaurant and sandwich shop, offering variety in dining choices.
What entertainment venues are near Chipotle Mexican Grill Ghent?
Nearby entertainment includes The Naro Cinema, a cinema venue, and Fishnet Inc, a theatre and concert venue, perfect for visiting before or after dining at Chipotle.
Which local services can complement a visit to Chipotle Mexican Grill Ghent?
Nearby services include Colley Avenue Laundry Land Laundromat for laundry needs, and VJ Nails And Spa for beauty and spa treatments, providing options for errands while dining out.