Brand Certified
Chipotle Mexican Grill
3.6(898 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
1501 Colley Ave, Norfolk, VA
23517, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(757) 314-1113
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/va/norfolk/1501-colley-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1678
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle Ghent is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.6
898 reviews
5 stars
389
4 stars
190
3 stars
89
2 stars
39
1 star
191
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times for orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold food, undercooked rice, and stale chips.
Staff Attitude
Several customers noted unprofessional behavior from staff, including lack of greetings and dismissive attitudes.
Cleanliness
Some reviews mentioned cleanliness issues, particularly regarding food freshness and overall hygiene.
- MRMareling RíosJan 7, 20261.0I arrived at the location at 12:00 PM and was told they were only taking online orders. I placed my order immediately, and it was confirmed at 12:06 PM for pickup at 12:20 PM. There were plenty of staff working, but everything was moving very slowly. I received my order at 12:44 PM, and to top it all off, they gave me whatever they wanted, because I ordered steak with white rice, beans, guacamole, and corn, and they gave me cheese, lettuce, chicken, rice, beans, pico de gallo, and vegetables, plus they added a sauce. I love Chipotle's food, but this time I was disappointed in every way with this particular location.
- CCoal -Jan 6, 20265.0A young lady helped me out tonight, TiQua (I’m so sorry if I spelled it wrong) was very nice and gave me 10/10 service even though I came in like 20 minutes before they closed
- TGTony GowerJan 3, 20261.0It's a shame that I even have to give it 1 star, I'd prefer 0. Placed an online order pickup and my order couldn't have been any more wrong. Every bowl was missing or had wrong toppings, I ordered a quesadilla and just got toppings in the tray, no quesadilla lol
- MWMakayla WilliamsDec 28, 20251.0This is the worst chipotle ever ! The staff is not welcoming and have no manners or respect , they gave no greeting or spoke once i got up there . Nobody knows how to roll a burrito they just say they can’t do it and give it to you . Everything in there sucks! Needs new staff and proper training ! None of them seem like they want there job .
- MGMeghan GonzalezDec 22, 20251.0Service was terrible and very slow even though there were only a couple of customers. They were out of forks and turned off the ice machine. They told us they couldn't turn it back on and didn't have any in the back. They barely put any meat in the bowl, most of it was lettuce. This is the worst location I've ever been to and it degrades the experience of being in Ghent. It should be shut down so a local restaurant can show them how to run a business.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Ghent offer?
Chipotle Ghent offers fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads, focusing on responsibly sourced and wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill at 1501 Colley Ave?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill in Ghent offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery options for customer convenience.
How can I order online from Chipotle Mexican Grill Ghent?
You can order online through their website at https://order.chipotle.com/ or by using the Chipotle mobile app available on the Apple Store.
What are Chipotle's food sourcing and preparation principles?
Chipotle prioritizes 'Food with Integrity,' sourcing ingredients from farms practicing humane and sustainable methods and preparing food using classic culinary techniques without artificial additives.
How can I contact Chipotle Mexican Grill Ghent for inquiries or feedback?
You can reach them by phone at +1 757-314-1113 or email at va.1678.ghent@chipotle.com.
Does Chipotle Ghent accept credit cards and offer gift cards?
Yes, Chipotle Ghent accepts credit card payments and offers gift cards for purchase.
Are there any nearby dining options similar to Chipotle Mexican Grill in Ghent?
Yes, nearby you can find Tacos Y Tequila, another Mexican restaurant, and The Ten Top, an American restaurant and sandwich shop, offering variety in dining choices.
What entertainment venues are near Chipotle Mexican Grill Ghent?
Nearby entertainment includes The Naro Cinema, a cinema venue, and Fishnet Inc, a theatre and concert venue, perfect for visiting before or after dining at Chipotle.
Which local services can complement a visit to Chipotle Mexican Grill Ghent?
Nearby services include Colley Avenue Laundry Land Laundromat for laundry needs, and VJ Nails And Spa for beauty and spa treatments, providing options for errands while dining out.
Brand Certified Facts from Chipotle Mexican Grill
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