Business Details
About
Mexican Restaurant
Chipotle Military Hwy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
1,526 reviews
5 stars
664
4 stars
283
3 stars
158
2 stars
126
1 star
295
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's dirty conditions, including unclean tables and floors, and unsanitary food handling practices.
Service Issues
Customers frequently reported long wait times, poor customer service, and staff appearing overwhelmed or unfriendly.
Food Quality
There were mixed reviews on food quality, with some customers enjoying the flavors while others complained about portion sizes and food safety concerns.
Inconsistency
Many customers noted inconsistencies in portion sizes and order accuracy, leading to frustration and disappointment.
Management Response
Some reviews praised management for handling issues well, while others criticized the lack of effective management and staff training.
- TFtyrell few3 days ago1.0This is the worst chipotle ever I arrived at the location at 9:45pm to be told they are out of all the meats except carne asada along with being out of other food items . And they weren’t cooking anymore despite them closing at 11pm. This is unacceptable ! This hasn’t been my first experience with this location “running” out of certain items .
- ZCzoe coughlanNov 10, 20251.0they dont close the containers so everything leaks. instead of a burrito bowl i got dripped all over and the wet bag ripped open and dumped my food on the ground. they might as well just cut out the middleman and start throwing the food at their customers who get "to go" orders. they also stick their hands directly in the cheese and straight into the lettuce right after so if you have any allergies you should avoid this location
- PBPhillip BNov 5, 20252.0The food itself tasted pretty good and pretty standard for Chipotle. Plenty of rice, a little light on beans and protein. Cashier was not very friendly, mumbled while speaking and could barely understand. Not well stocked - missing forks, spoons, napkins and water. Bathroom was super nasty. No soap or paper towels.
- APAmazon Prime1Nov 2, 20251.0Bruh… Chipotle’s running their kitchen like a government shutdown, confused staff, missing departments, and zero accountability. My bowl looked like it got caught in budget cuts: six sad pieces of lettuce, a whole damn flood of red salsa drowning everything, and no sour cream in sight. They keep raising prices like they’re funding a stimulus package, but the quality’s been on strike since 2023. If this was Congress, they’d still be arguing over who forgot the guac while the salsa floods the economy. At this point, Chipotle ain’t serving food, they’re serving disappointment with a side of “try us again if you hate yourself.” Whoever’s in charge back there needs to clock out, regroup, and come back when they remember what a burrito’s supposed to look like.
- BMBonnie MooneyOct 30, 20254.0We ordered catering for a meeting and our Dasher arrived 45 minutes late! Not his fault. He kept in contact with me the entire time letting me know what was going on and that the restaurant was short handed and running behind. Knocked off a star because it was so late.
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill on Military Hwy?
Chipotle Mexican Grill on Military Hwy is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill on Military Hwy located?
It is located at 1087 N Military Hwy, Norfolk City, Norfolk, VA 23502, USA.
Does Chipotle Military Hwy offer delivery and in-store pickup services?
Yes, the location offers both in-store pickup and delivery services.
How can I place an online order for Chipotle Mexican Grill on Military Hwy?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
What type of food does Chipotle Mexican Grill on Military Hwy serve?
Chipotle serves fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients without artificial colors, flavors, or preservatives.
How can I contact Chipotle Mexican Grill on Military Hwy for inquiries?
You can contact them by phone at +1 757-351-0625 or via email at VA.2823.MilitaryHwy@chipotle.com.
Does Chipotle Mexican Grill on Military Hwy accept gift cards and credit cards?
Yes, they offer gift cards and accept credit card payments.
Which nearby places can I visit before or after dining at Chipotle on Military Hwy?
Nearby places include Sal's Famous NY Pizza for more dining options, Aspen Dental and Motto Clear Aligners for dental services, and Lowe's Home Improvement if you need hardware or gardening supplies.
Is public transportation accessible near Chipotle Military Hwy, considering nearby points of interest?
While transit details aren't specified, nearby landmarks like ALDI USA supermarket and Logan's Roadhouse steakhouse can help guide you to the Chipotle location on Military Hwy.
Are there family-friendly entertainment options near Chipotle Mexican Grill Military Hwy?
Yes, Mission Laser 757, an amusement park offering laser tag, is nearby and can be a fun activity before or after your meal at Chipotle.