Business Details
About
Sandwich Restaurant
Location
Charleys Cheesesteaks
600 Premium Outlets Blvd. Sp. #604, Norfolk, VA
23502, United States
Hours
Reviews
3.7
231 reviews
5 stars
97
4 stars
54
3 stars
34
2 stars
12
1 star
34
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported that the food was bland, dry, or not worth the price, with some experiencing issues like hair in their meals.
Customer Service
Numerous reviews highlighted rude and untrained staff, with complaints about slow service and incorrect orders.
Portion Sizes
Several customers felt that the portion sizes were small for the price, leading to dissatisfaction.
Cleanliness
There were mentions of unsanitary conditions, including dirty dishes and cross-contamination during food preparation.
Mixed Experiences
While some customers enjoyed the food and service, many others had negative experiences, indicating inconsistency in quality and service.
- F7F S (757chick)Nov 3, 20251.0I really don’t understand how or why this place is still open for business. First off all the customer service was really lacking. The price for this low quality food was really disappointing. I ordered boneless wings with lemon pepper flavor. The wings were burnt & there barely was any chicken in each wing, just burnt batter/crust. I also had a ridiculously long wait time. The employees just look at you like they can’t stand you.
- CCCharisseOct 30, 20253.0I went in after walking in the rain. Two employees in the kitchen, one in the front. They took my order, and I notice the tip question on the keypad, and I believe the cashier wanted me to tip as I paid. I did not. I have not been there before, so I wanted to taste there food and see if it was worth it. It was not. Small portions. What do you think Philly cheese steak subs you think very large portions or reasonable. Food taste okay but really overrated. I order the 12.99 footlong Philly cheesesteak sub hardly no meat. I will stick to Philadelphia cold cuts in Virginia Beach. This place too expensive their steps should be $7 at all times. Nothing I repeat nothing to crave over.
- HHHurtingAlotOct 6, 20251.0Food is nasty
- ADAshlin DotsonAug 23, 20251.0I only did a one star because you had to do something . worst experience EVER. guy taking our order was rude , our sandwiches were EXTREMELY dry and my sub only had meat on HALF the bun.! I literally had a good 4 inches of my 9 inch sub with no meat or anything at all. i will always go to the one in MacArthur mall for now on because this one was TRASH. when I asked the guy about the meat he just gave me a thumbs up. didn't even offer to add more or anything . I had to go back up just to get them to put the tomatoes and lettuce on mine. my kids nuggets were burnt they could only eat 2 of the 4 they got and even that was a hard time. I included a picture and that’s after I tried to spread the meat to cover the full bun and had them correct it with the Mayo lettuce and tomato I asked for . definitely not a good experience.
- JJJoeJul 19, 20255.0餐點份量十足，配餐可口，值得一試！
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular operating hours of Charleys Cheesesteaks at Norfolk Premium Outlets?
Charleys Cheesesteaks is open Monday through Thursday from 10:00 AM to 6:00 PM, Friday and Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Is delivery available at Charleys Cheesesteaks?
No, Charleys Cheesesteaks does not offer delivery services.
Does Charleys Cheesesteaks provide drive-through service?
No, there is no drive-through service available at this location.
Can I place an order for pickup or takeout at Charleys Cheesesteaks?
No, pickup and takeout services are not available as the respective hours are closed throughout the week.
What payment options does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa credit cards.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 600 Premium Outlets Boulevard, Space #604, Norfolk, VA 23502, United States.
What nearby shopping options are available near Charleys Cheesesteaks at Norfolk Premium Outlets?
Nearby shopping options include BornUnited Norfolk for clothing and outlet items, SKECHERS Factory Outlet for shoes and fashion accessories, and J.Crew Factory for clothing and shoes.
Which nearby restaurants can I visit close to Charleys Cheesesteaks?
Nearby dining options include Kung Pao Wok for Chinese cuisine, Umi Teriyaki & Sushi for Japanese food, and Chef Joseph's Seafood and Grill specializing in seafood and chicken dishes.
Are there any dessert or snack spots near Charleys Cheesesteaks?
Yes, you can visit Red Truck Candy for candy and bakery treats, Jody's Popcorn for snacks, and Auntie Anne's for baked goods and fast food.
How can nearby footwear stores enhance my visit to Charleys Cheesesteaks?
You can conveniently shop at nearby footwear stores like Crocs, ALDO, and Rack Room Shoes before or after enjoying a meal at Charleys Cheesesteaks, making your visit to Norfolk Premium Outlets more enjoyable.