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Charleys Cheesesteaks

3.9
(345 reviews)

Business Details

600 Premium Outlets Blvd. Sp. #604, Norfolk, VA
23502, United States
(757) 337-8340
https://order.charleys.com/menu/norfolk-premium-outlets/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
600 Premium Outlets Blvd. Sp. #604, Norfolk, VA
23502, United States

Hours

Reviews

3.9
345 reviews
5 stars
181
4 stars
60
3 stars
43
2 stars
15
1 star
46

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including bland, dry, and improperly prepared items, with some even finding hair in their meals.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and slow service.

Pricing

Several customers felt that the prices were too high for the portion sizes and quality of food received.

Mixed Experiences

While some customers enjoyed their meals and praised the food, others had negative experiences that overshadowed the positives.
  • RM
    rob m
    Feb 12, 2026
    1.0
    to the tall lady with no manners, it doesn't hurt to be polite.
  • DS
    Deborah Sharpe
    Dec 31, 2025
    1.0
    Visited this location at the outlet today with my spouse. ordered boneless wings & bone in wings. My spouse stated that the boneless wings were too hard to eat so I took them back. I realized the difference in price and had no problem paying, but the "supervisor" choose to go back and forth with me stating that "I was the only one who complained and that the wings were set on the correct temp. I had to tell him to stop arguing with me. He was disrespectful to say the least. Rest assure I will put the word out and will NEVER patronize this establishment again. P.S (1) star was only given to post
  • CC
    Charisse
    Oct 30, 2025
    3.0
    I went in after walking in the rain. Two employees in the kitchen, one in the front. They took my order, and I notice the tip question on the keypad, and I believe the cashier wanted me to tip as I paid. I did not. I have not been there before, so I wanted to taste there food and see if it was worth it. It was not. Small portions. What do you think Philly cheese steak subs you think very large portions or reasonable. Food taste okay but really overrated. I order the 12.99 footlong Philly cheesesteak sub hardly no meat. I will stick to Philadelphia cold cuts in Virginia Beach. This place too expensive their steps should be $7 at all times. Nothing I repeat nothing to crave over.
  • HH
    HurtingAlot
    Oct 6, 2025
    1.0
    Food is nasty
  • AW
    Anthony Wright
    Mar 10, 2022
    5.0
    I stop by yesterday with my brother. The steak sub was hot and delicious. Our food was ready in five minutes. The services was great. Will definitely return. 😋😍👍🏾

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular operating hours of Charleys Cheesesteaks at Norfolk Premium Outlets?

Charleys Cheesesteaks is open Monday through Thursday from 10:00 AM to 6:00 PM, Friday and Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.

Is delivery available at Charleys Cheesesteaks?

No, Charleys Cheesesteaks does not offer delivery services.

Brand Certified Facts from Charleys Cheesesteaks

Charleys Cheesesteaks partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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