Many customers reported issues with food quality, including bland, dry, and improperly prepared items, with some even finding hair in their meals.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and slow service.
Pricing
Several customers felt that the prices were too high for the portion sizes and quality of food received.
Mixed Experiences
While some customers enjoyed their meals and praised the food, others had negative experiences that overshadowed the positives.
RM
rob m
Feb 12, 2026
1.0
to the tall lady with no manners, it doesn't hurt to be polite.
DS
Deborah Sharpe
Dec 31, 2025
1.0
Visited this location at the outlet today with my spouse. ordered boneless wings & bone in wings. My spouse stated that the boneless wings were too hard to eat so I took them back. I realized the difference in price and had no problem paying, but the "supervisor" choose to go back and forth with me stating that "I was the only one who complained and that the wings were set on the correct temp. I had to tell him to stop arguing with me. He was disrespectful to say the least. Rest assure I will put the word out and will NEVER patronize this establishment again. P.S (1) star was only given to post
CC
Charisse
Oct 30, 2025
3.0
I went in after walking in the rain. Two employees in the kitchen, one in the front. They took my order, and I notice the tip question on the keypad, and I believe the cashier wanted me to tip as I paid. I did not. I have not been there before, so I wanted to taste there food and see if it was worth it. It was not. Small portions. What do you think Philly cheese steak subs you think very large portions or reasonable. Food taste okay but really overrated. I order the 12.99 footlong Philly cheesesteak sub hardly no meat. I will stick to Philadelphia cold cuts in Virginia Beach. This place too expensive their steps should be $7 at all times. Nothing I repeat nothing to crave over.
HH
HurtingAlot
Oct 6, 2025
1.0
Food is nasty
AW
Anthony Wright
Mar 10, 2022
5.0
I stop by yesterday with my brother. The steak sub was hot and delicious. Our food was ready in five minutes. The services was great. Will definitely return. 😋😍👍🏾
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular operating hours of Charleys Cheesesteaks at Norfolk Premium Outlets?
Charleys Cheesesteaks is open Monday through Thursday from 10:00 AM to 6:00 PM, Friday and Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Is delivery available at Charleys Cheesesteaks?
No, Charleys Cheesesteaks does not offer delivery services.
Does Charleys Cheesesteaks provide drive-through service?
No, there is no drive-through service available at this location.
Can I place an order for pickup or takeout at Charleys Cheesesteaks?
No, pickup and takeout services are not available as the respective hours are closed throughout the week.
What payment options does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa credit cards.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 600 Premium Outlets Boulevard, Space #604, Norfolk, VA 23502, United States.
What nearby shopping options are available near Charleys Cheesesteaks at Norfolk Premium Outlets?
Nearby shopping options include BornUnited Norfolk for clothing and outlet items, SKECHERS Factory Outlet for shoes and fashion accessories, and J.Crew Factory for clothing and shoes.
Which nearby restaurants can I visit close to Charleys Cheesesteaks?
Nearby dining options include Kung Pao Wok for Chinese cuisine, Umi Teriyaki & Sushi for Japanese food, and Chef Joseph's Seafood and Grill specializing in seafood and chicken dishes.
Are there any dessert or snack spots near Charleys Cheesesteaks?
Yes, you can visit Red Truck Candy for candy and bakery treats, Jody's Popcorn for snacks, and Auntie Anne's for baked goods and fast food.
How can nearby footwear stores enhance my visit to Charleys Cheesesteaks?
You can conveniently shop at nearby footwear stores like Crocs, ALDO, and Rack Room Shoes before or after enjoying a meal at Charleys Cheesesteaks, making your visit to Norfolk Premium Outlets more enjoyable.
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