Numerous reviews highlighted extremely slow service, with customers waiting long periods to be seated, acknowledged, or served.
Food Quality
Many customers reported receiving cold, undercooked, or incorrect food orders, leading to dissatisfaction with the dining experience.
Staff Attitude
Several reviews mentioned unprofessional behavior from staff, including being inattentive, rude, or unhelpful.
Cleanliness Concerns
Customers noted issues with cleanliness in the restaurant, including dirty tables and unsanitary conditions.
Mixed Experiences
While some customers had positive experiences with food and service, these were overshadowed by the majority of negative feedback.
KK
Kay
6 days ago
1.0
I am just appalled by today's experience. I always leave positive reviews, but today's is not it. We walked in to find the place rather empty. Maybe 2 parties were sitting in the dining area. We hoped to catch at least 1 drink since happy hour was closing. The lady serving tonight is usually very friendly which is why we even keep coming back to Bww but we will not be returning. We stood in the waiting area for nearly 10 minutes without anyone coming to help is. Remember the place was EMPTY.... she just walked around her 2 tables and didn't even bother looking our way ( my bf and i).. Well, next thing you know a lady and her toddler walk in... I didn't want to make this racial but I guess the employee did. The server comes right away and asked her if she will be dining in.. after waiting for nearly 10 minutes she walks around us and goes straight to the black lady that walked in behind us! I will be calling corporate and making a complaint. The fact we waited almost 10 minutes just to be ignored and to top it 0ff wete ignored because we weren't black just does not sit right with me. We have always gotten good service and gone out of our way to tip over than usual at this place.
We will not be coming back. Don't waste your time, if you're not black you'll be waiting until they feel you've waited enough. Unacceptable.
AR
Alexander Roman
Jan 1, 2026
2.0
Take out order- at least 30 min after the order pick up time not ready. I was asked for my name at the 10,15,20,25 at least 8 times and still didn't come out.
DH
Drew Hanessian
Dec 22, 2025
1.0
Extremely long wait for the kids meals which we ordered first, then the adult's meals never came. Waitress only showed up twice, the second time saying she'd get the manager. 10 minutes later, still no manager. We paid for the kids meals and were literally carrying toddlers out the door when the manager showed up asking if we got our food and if everything was ok. Absolutely clueless and total lack of organization.
If I'd had the time I would have asked for the kid's meals for free, but it's a $60 reminder to never eat somewhere with less than 4 stars (father in law picked)
BH
Becca Howell
Dec 20, 2025
1.0
I would really like to give a better review. We are missing half of our take out order and we feel very disrespected for the price we spend. We lost $80 worth of our order. Please take note if you order from Buffalo your wont get what you pay for.
YG
Yunior Gonzalez
Dec 10, 2025
1.0
I walked in and nobody greeted me. I went up to the staff and was told I could sit anywhere. After sitting, no one came over, so I got up again to ask if someone could take my order. The staff was just joking around and on their phones the entire time. It was a slow night and there was no reason for the service to be this bad. Very disappointing experience. Just ended up walking out.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Norfolk, VA specialize in?
Buffalo Wild Wings in Norfolk specializes in award-winning Buffalo, New York-style wings available in 26 different sauces and seasonings.
What are the operating hours of Buffalo Wild Wings at 420 Monticello Avenue?
The restaurant is open Monday through Thursday from 11:00 AM to 11:00 PM, and Friday through Sunday from 11:00 AM to midnight.
Where is Buffalo Wild Wings located in Norfolk?
Buffalo Wild Wings is located at 420 Monticello Avenue, Suite 150, Norfolk, VA 23510, USA.
Is Buffalo Wild Wings in Norfolk open for takeout orders?
Yes, Buffalo Wild Wings in Norfolk also operates as a takeout restaurant.
What is the main phone number to contact Buffalo Wild Wings Norfolk?
You can reach Buffalo Wild Wings Norfolk by calling +1 757-965-3959.
Are there any public transit options near Buffalo Wild Wings at Monticello Avenue?
Yes, Monticello Station and The Tide: Monticello Station light rail are nearby transit options that can help customers easily access Buffalo Wild Wings.
What nearby dining options are around Buffalo Wild Wings in Norfolk?
Nearby dining options include The Twisted Crab (seafood), Saffron Indian Restaurant, Yamachan Ramen and Boba Bola Tea, and Sushi King (Japanese restaurants). These are great places to explore before or after your visit.
Is there convenient parking available near Buffalo Wild Wings at 420 Monticello Ave?
Yes, the Bank Street Parking Garage is close by, offering convenient parking for customers visiting Buffalo Wild Wings.
What type of establishment is Buffalo Wild Wings in Norfolk?
Buffalo Wild Wings is a sports bar and chicken wings restaurant that also offers a variety of sauces and seasonings for wings.
Where can I find more information or updates about Buffalo Wild Wings Norfolk?
You can visit their official website or social media pages such as Facebook for the latest updates and information.