Buffalo Wild Wings

3.2
1797 reviews
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Business Details

420 Monticello Avenue, Norfolk, VA
23510, United States
(757) 965-3959
https://www.buffalowildwings.com/locations/us/va/norfolk/420-monticello-avenue,-suite-150/sports-bar-785
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About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
420 Monticello Avenue, Norfolk, VA
23510, United States

Hours

Reviews

3.2
1,797 reviews
5 stars
579
4 stars
360
3 stars
238
2 stars
151
1 star
469

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, with long wait times to be seated, acknowledged, or served food.

Food Quality

Many reviews mentioned cold, undercooked, or improperly prepared food, leading to dissatisfaction with the dining experience.

Staffing Problems

Frequent mentions of being short-staffed, resulting in poor service and long wait times for both food and drinks.

Management Concerns

Customers expressed frustration with management's lack of responsiveness to complaints and issues, including unfulfilled promises regarding refunds.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
  • BE
    Benedict Ellorin
    Nov 11, 2025
    1.0
    2 hours til they asked us for a drink
  • JS
    Joe Smith
    Nov 11, 2025
    1.0
    Waited 45 minutes to be seated (not busy). The lady didn't care that so many people were waiting. Told us to sit wherever. Most the bar and tables were filthy. All employees just joking around. Do not recommend.
  • EC
    E J Cheaprock
    Nov 9, 2025
    1.0
    No one was here. 30 to 45 minutes for a table. Why ? Pathetic. Just close already. Obviously no one here cares at all. This chain is infamous for lack of service.
  • BJ
    Brandon J
    Oct 18, 2025
    1.0
    I ordered take out online 10 wings and some wedges.. there's literally no one here but some how its taking 40 mins and they keep saying there preparing it BS.. NEVER AGAIN
  • AA
    Alicia Avery
    Oct 17, 2025
    1.0
    Truly trash. Would give 0 stars if I could. The manager, Lindsey, promised me she would refund my order over 5 days ago. My bank has no history of it being refunded (any pending refunds show in my bank account the same day and then clear 5-7 days later). I’ve had to call everyday asking Lindsey for the refund, and she promises she did it and she clearly has not. She also promised me an email showing she refunded it, which I have not received. I’ve disputed the charge with my bank to get my money back. This has been a huge headache. Don’t go here. The person at the door greeted me with a vape in his hand while holding my drink in that same hand. The place was filthy and smelled horribly. Just super off-putting and I don’t understand how anyone goes here. Lindsey needs to stop making empty promises and also is extremely unprofessional. She thought it best to mention to me that she was supposed to be off at 4pm and it was 6pm, just to get me off the phone. This location needs major training, a makeover, and new employees.
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Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Norfolk, VA specialize in?

Buffalo Wild Wings in Norfolk specializes in award-winning Buffalo, New York-style wings available in 26 different sauces and seasonings.

What are the operating hours of Buffalo Wild Wings at 420 Monticello Avenue?

The restaurant is open Monday through Thursday from 11:00 AM to 11:00 PM, and Friday through Sunday from 11:00 AM to midnight.