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Arby's

3.7
(1357 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
460 N Military Hwy, Norfolk, VA
23502, United States

Hours

Reviews

3.7
1,357 reviews
5 stars
553
4 stars
337
3 stars
198
2 stars
97
1 star
172

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, particularly in the drive-thru, with long wait times and poor communication.

Food Quality

Numerous reviews mentioned cold or poorly prepared food, including issues with freshness and incorrect orders.

Customer Service

Feedback highlighted a mix of friendly staff and rude interactions, with some customers expressing dissatisfaction with the service.

Cleanliness

While some customers noted cleanliness, others reported dirty conditions in the restaurant and bathrooms.

Order Accuracy

Several reviews indicated frequent mistakes with orders, including missing items and incorrect food preparation.
  • AM
    Ann Munsterman
    Nov 18, 2025
    1.0
    Set is drive through for 20 mins no one would even respond to take an order we pull up to window to see what going on and the children they hire just standing round playing around instead of working
  • PK
    Pamela Kearney
    Nov 9, 2025
    4.0
    Gyro wasn't hot but it was ok
  • MM
    M M
    Sep 29, 2025
    1.0
    I really dont like to leave negative reviews, and this location hasn't done me wrong in the few times I've been here. Cold fries sometimes, no big deal. Cold sandwich. Whatever. It happens. But today... paid for my buffalo chicken sandwich combo. Was told to pull up to the door. Great, im thinking. At least my food will be fresh. Wrong. Waited 5 minutes at the door, got my food, went home (literally 2 minutes away) and my fries were cold. Whatever. Maybe they just needed to make a fresh chicken patty. Absolutely wrong. Not only was my chicken patty not fresh. It was also half the size of the bun. Glorified chicken nugget. I suck it up and decide to bite into it anyway... im hungry.. I've had worse.. the sandwich was overloaded with lettuce, and absolutely saturated in mayo. This didn't seem like just a bad order. This seemed absolutely deliberate. This was highly disrespectful. Why was I pulled to the side? There way no line. What was the reason for this deliberate order sabotage? Im not even risking it again. Ill just go elsewhere from now on.
  • FJ
    Francis Jimenez
    Sep 27, 2025
    3.0
    Omg lol I never seen the smallest wraps taste good. Like mc donald put theirs bigger. This should be call mini wraps. I ate half before I took picture. I dont recommend wraps therr. Maybe something else. Their slow roast beef are great! I was trying to put picture up but. It just didn't let me. I wanted u guys to see the baby miniature wrap
  • KR
    Karen Rosier
    Sep 27, 2025
    3.0
    The only food that was remotely warm was the chicken and it was over cooked. The workers were nice.

Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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