When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Newport News Jefferson Ave. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Numerous reviews highlighted poor customer service, including rude staff, unprofessional behavior, and issues with order accuracy.
Food Quality
Many customers reported inconsistent food quality, with complaints about undercooked wings, soggy fries, and incorrect orders.
Wait Times
Several reviews mentioned long wait times for food, with some customers experiencing delays even when the restaurant was not busy.
Cleanliness
Multiple customers noted unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.
Mixed Experiences
While some customers praised the wings and service, many others had negative experiences, indicating a lack of consistency in performance.
DS
Dalithea Smalls
Dec 21, 2025
5.0
I just want to say that the service Jannika treated us with, was that which was expected just by her tone on the phone. I called to tell her about my experience prior and when she heard that, she made sure our food was on point. I also made sure to call her to let her know that we were very appreciative of her listening and doing our order exactly as we asked…Thank you so much and in my opinion, she’s definitely manager material…Thank You again Jannika…🥰
JC
James Christmas
Dec 14, 2025
1.0
Young kids there playing I ask them to cook my chicken extra, when they finally finish it wasn’t cooked, I ask them and showed the chicken was not cook extra they immediately got an attitude. One of the young men smell like weed” he just came from the back. I personally will never go there again or recommend this place to anyone.
JJ
Jojo
Dec 10, 2025
1.0
Extremely rude staff tried calling the store multiple times and they literally unplugged the phone so it would stop ringing and when you go in, they have an attitude. I understand nobody likes working, but if you hate your job that much just leave.
BB
Brandon Buchanan
Dec 7, 2025
1.0
Long wait. Expensive. Cold. Undercooked. Never again.
LS
Lewis Spencer
Nov 23, 2025
1.0
Placed an order through the app and did not receive half of the order. When trying to resolve it the employee was rude and unprofessional. When I asked to speak with a manger was hung up on. Poor customer service and no resolution to my issue.
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings and flavors does Wingstop Newport News Jefferson Ave offer?
Wingstop offers classic and boneless wings with over 11 iconic flavors including Lemon Pepper and Original Hot to satisfy a variety of cravings.
What are the operating hours for Wingstop Newport News Jefferson Ave?
Wingstop is open daily from 10:30 AM with closing times varying: Sunday to Wednesday until midnight, and Thursday to Saturday until 1:00 AM.
Does Wingstop Newport News Jefferson Ave offer delivery and pickup services?
Yes, orders can be placed online through the Wingstop app available on both iOS and Android platforms, or via their website menu.
What payment methods are accepted at Wingstop Newport News Jefferson Ave?
They accept major credit cards including American Express, Discover, Mastercard, and Visa.
Is there a drive-through service available at this Wingstop location?
No, Wingstop Newport News Jefferson Ave does not have a drive-through service; all orders are for pickup or delivery.
Where is Wingstop Newport News Jefferson Ave located?
It is located at 12229 Jefferson Ave #700, Newport News, VA 23602, USA.
What nearby stores can I visit for mobile phone services before or after dining?
Nearby mobile phone stores include ANR CELL Repair, ANR Wireless, Boost Mobile, Verizon, and AT&T, perfect for customers needing phone repairs or new accessories.
Are there any ice cream shops near Wingstop for a sweet treat after your meal?
Yes, Lindos Suenos is a nearby ice cream shop where customers can enjoy dessert after visiting Wingstop.
Which beauty and grooming salons are close to Wingstop Newport News Jefferson Ave?
Nearby beauty salons include Magic Nails, Supercuts, and Moxie Nail Bar, ideal for customers wanting grooming services before or after dining.