Wingstop

3.2
503 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Newport News Jefferson Ave. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
12229 Jefferson Ave #700, Newport News, VA
23602, United States

Hours

Reviews

3.2
503 reviews
5 stars
190
4 stars
72
3 stars
51
2 stars
45
1 star
145

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, unprofessional behavior, and issues with order accuracy.

Food Quality

Many customers reported inconsistent food quality, with complaints about undercooked wings, soggy fries, and incorrect orders.

Wait Times

Several reviews mentioned long wait times for food, with some customers experiencing delays even when the restaurant was not busy.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.

Mixed Experiences

While some customers praised the wings and service, many others had negative experiences, indicating a lack of consistency in performance.
  • DS
    Dalithea Smalls
    Dec 21, 2025
    5.0
    I just want to say that the service Jannika treated us with, was that which was expected just by her tone on the phone. I called to tell her about my experience prior and when she heard that, she made sure our food was on point. I also made sure to call her to let her know that we were very appreciative of her listening and doing our order exactly as we asked…Thank you so much and in my opinion, she’s definitely manager material…Thank You again Jannika…🥰
  • JC
    James Christmas
    Dec 14, 2025
    1.0
    Young kids there playing I ask them to cook my chicken extra, when they finally finish it wasn’t cooked, I ask them and showed the chicken was not cook extra they immediately got an attitude. One of the young men smell like weed” he just came from the back. I personally will never go there again or recommend this place to anyone.
  • JJ
    Jojo
    Dec 10, 2025
    1.0
    Extremely rude staff tried calling the store multiple times and they literally unplugged the phone so it would stop ringing and when you go in, they have an attitude. I understand nobody likes working, but if you hate your job that much just leave.
  • BB
    Brandon Buchanan
    Dec 7, 2025
    1.0
    Long wait. Expensive. Cold. Undercooked. Never again.
  • LS
    Lewis Spencer
    Nov 23, 2025
    1.0
    Placed an order through the app and did not receive half of the order. When trying to resolve it the employee was rude and unprofessional. When I asked to speak with a manger was hung up on. Poor customer service and no resolution to my issue.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.