At Wendy’s in Newport News, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Newport News, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Many customers reported frequent issues with incorrect orders and missing items, particularly in the drive-thru.
Customer Service
Feedback indicates a mix of experiences, with some praising friendly staff while others reported rude and unprofessional behavior.
Cleanliness
Several reviews highlighted unsanitary conditions, including dirty dining areas and food safety concerns.
Service Speed
While some customers experienced fast service, others noted long wait times and inefficiencies, especially during busy hours.
Food Quality
Opinions on food quality varied, with some enjoying the meals while others complained about cold or poorly presented food.
SC
Samantha Calver
Dec 20, 2025
5.0
Online ordering was easy, Mobile drive through went well, the young lady at the window was very friendly, food order was on point, the food was good and hot.
MP
Morgan Purvis
Dec 17, 2025
1.0
Not open at 10:19AM on a Wednesday. No notice
AC
annette crawley
Oct 9, 2025
3.0
Only their Frostys serve me well.
SM
Shawn Mark
Aug 24, 2025
1.0
Was told I can come inside and get it myself, was missing food items, was handed the wrong items when I went back to fix it. I think I'll just drive a bit further if this is how the workers treat people.
BB
Brand
Sep 8, 2017
4.0
Kind of small with a tiny drive through but I liked the food and service