Brand Certified
Wendy's
3.8(1635 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
5113 W. Mercury Blvd., Newport News, VA
23605, United States
Certified by Wendy's • Mar 01, 2026
(757) 826-3750
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/va/newport-news/5113-w-mercury-blvd
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.8
1,635 reviews
5 stars
667
4 stars
400
3 stars
271
2 stars
109
1 star
188
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some receiving undercooked or improperly prepared items, while others enjoyed hot and fresh meals.
Service Issues
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Cleanliness
Several customers noted cleanliness issues, particularly in the bathrooms and dining areas.
Order Accuracy
Numerous complaints were made about incorrect orders and missing items, indicating a lack of attention to detail.
Mixed Experiences
Overall, experiences varied widely, with some customers praising the food and service while others expressed significant dissatisfaction.
- DTDrea THOMASJan 21, 20261.0Ordered 2 number 7's and when I tell you, these sandwiches look sad, they look sad! No lettuce, no nothing! Will not be back for sure.
- GFGod's FavoriteDec 23, 20253.0I ordered a number 1 that came with wedges. When I got my order, they hadn't asked what condiments I wanted so I asked for ranch. Then then charged me 0.50 cents for each ranch.... not additional, starting with the first one.... why am I paying for a
- LWLara WestNov 12, 20253.0I have usually had great experience with this store, but the last few times we have ordered, we get shorted on fries. I hope it's just a fluke.
- IIIndigoGoddess517Oct 16, 20251.0Y’all gotta lock in . My food had hair on it. Wear yall hair up and wear a hair net.
- BBballpointbluesSep 7, 20251.0ordered through the app tonight. took me almost ten minutes to get my food. they were out of buffalo sauce so had to pay the price for sauced nugs even though mine weren't sauced. my burger was missing onions and pickles. my drink was wrong. don't go to this wendys.
Frequently Asked Questions About Wendy's
Is the Wendy's at 5113 W. Mercury Blvd. open seven days a week?
Yes, this Wendy's location is open every day from 6:30 AM to 3:00 AM.
Does this Wendy's offer drive-thru service?
Yes, drive-thru service is available at this Wendy's location during its operating hours.
What meals are served at the Wendy's on W. Mercury Blvd.?
This Wendy's serves breakfast, lunch, and dinner.
Can I order Wendy's food online or through an app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
What payment options are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, MasterCard, and Visa.
Does this Wendy's location provide delivery and takeout services?
Yes, delivery and takeout are available at this location.
Where can I find the menu and nutrition information for this Wendy's?
Menu and nutrition details are accessible on the Wendy's website and mobile app. Visit menu.wendys.com for full information.
What other fast food restaurants are nearby the Wendy's at 5113 W. Mercury Blvd.?
Nearby fast food options include Popeyes Louisiana Kitchen and Hardee's, both good alternatives for chicken and burger meals.
Are there automotive services near this Wendy's location?
Yes, you can find automotive service centers nearby such as Tread Quarters Discount Tire, Mr. Tire Auto Service Centers, and Valvoline Instant Oil Change for tire and vehicle maintenance needs.
What nearby places can I visit before or after dining at this Wendy's?
Nearby you can visit 7 Brew Coffee for a beverage, or shop at African Images Boutique and Rainbow Shops for clothing and accessories.
Brand Certified Facts from Wendy's
This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website