Wendy's

3.8
1635 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5113 W. Mercury Blvd., Newport News, VA
23605, United States

Hours

Reviews

3.8
1,635 reviews
5 stars
667
4 stars
402
3 stars
271
2 stars
109
1 star
186

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some receiving fresh and hot meals while others experienced undercooked or cold items.

Service Issues

Many reviews highlighted poor customer service, including incorrect orders, rude staff, and long wait times.

Cleanliness

Several customers noted cleanliness issues, particularly in the bathrooms and dining areas.

Order Accuracy

Numerous complaints were made about incorrect orders and missing items, indicating a lack of attention to detail.

Overall Experience

Customer experiences varied widely, with some praising the food and service while others expressed disappointment and frustration.
  • GF
    God's Favorite
    Dec 23, 2025
    3.0
    I ordered a number 1 that came with wedges. When I got my order, they hadn't asked what condiments I wanted so I asked for ranch. Then then charged me 0.50 cents for each ranch.... not additional, starting with the first one.... why am I paying for a
  • LW
    Lara West
    Nov 12, 2025
    3.0
    I have usually had great experience with this store, but the last few times we have ordered, we get shorted on fries. I hope it's just a fluke.
  • II
    IndigoGoddess517
    Oct 16, 2025
    1.0
    Y’all gotta lock in . My food had hair on it. Wear yall hair up and wear a hair net.
  • SW
    Silva Whitaker
    Sep 7, 2025
    4.0
    why name a meal misfortune not going back
  • BB
    ballpointblues
    Sep 7, 2025
    1.0
    ordered through the app tonight. took me almost ten minutes to get my food. they were out of buffalo sauce so had to pay the price for sauced nugs even though mine weren't sauced. my burger was missing onions and pickles. my drink was wrong. don't go to this wendys.

Frequently Asked Questions About Wendy's

Is 5113 W. Mercury Blvd. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 5113 W. Mercury Blvd. open seven days a week?

Yes, this Wendy's location is open every day from 6:30 AM to 3:00 AM.