Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
1,634 reviews
5 stars
667
4 stars
402
3 stars
270
2 stars
109
1 star
186
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some receiving undercooked items and others enjoying fresh and hot meals.
Service Issues
Many reviews highlighted poor customer service, including incorrect orders, rude staff, and long wait times.
Cleanliness
The cleanliness of the restaurant was frequently mentioned, with some customers noting filthy bathrooms and dirty tables.
Order Accuracy
Numerous customers experienced issues with order accuracy, receiving wrong items or missing components.
Atmosphere
The dining environment received mixed reviews, with some praising the cleanliness and family-friendly atmosphere, while others noted discomfort due to temperature and noise.
- LWLara WestNov 12, 20253.0I have usually had great experience with this store, but the last few times we have ordered, we get shorted on fries. I hope it's just a fluke.
- IIIndigoGoddess517Oct 16, 20251.0Y’all gotta lock in . My food had hair on it. Wear yall hair up and wear a hair net.
- SWSilva WhitakerSep 7, 20254.0why name a meal misfortune not going back
- BBballpointbluesSep 7, 20251.0ordered through the app tonight. took me almost ten minutes to get my food. they were out of buffalo sauce so had to pay the price for sauced nugs even though mine weren't sauced. my burger was missing onions and pickles. my drink was wrong. don't go to this wendys.
- SJS JonesAug 18, 20252.0Ordered a burger, the bread was wet and the burger patties were pink uncooked.
Frequently Asked Questions About Wendy's
Is 5113 W. Mercury Blvd. Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Newport News, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Newport News, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (757) 826-3750.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 5113 W. Mercury Blvd. Wendy’s serve breakfast?
Yes, this Wendy’s location in Newport News, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 5113 W. Mercury Blvd. open seven days a week?
Yes, this Wendy's location is open every day from 6:30 AM to 3:00 AM.
Does this Wendy's offer drive-thru service?
Yes, drive-thru service is available at this Wendy's location during its operating hours.
What meals are served at the Wendy's on W. Mercury Blvd.?
This Wendy's serves breakfast, lunch, and dinner.
Can I order Wendy's food online or through an app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
What payment options are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, MasterCard, and Visa.
Does this Wendy's location provide delivery and takeout services?
Yes, delivery and takeout are available at this location.
Where can I find the menu and nutrition information for this Wendy's?
Menu and nutrition details are accessible on the Wendy's website and mobile app. Visit menu.wendys.com for full information.
What other fast food restaurants are nearby the Wendy's at 5113 W. Mercury Blvd.?
Nearby fast food options include Popeyes Louisiana Kitchen and Hardee's, both good alternatives for chicken and burger meals.
Are there automotive services near this Wendy's location?
Yes, you can find automotive service centers nearby such as Tread Quarters Discount Tire, Mr. Tire Auto Service Centers, and Valvoline Instant Oil Change for tire and vehicle maintenance needs.
What nearby places can I visit before or after dining at this Wendy's?
Nearby you can visit 7 Brew Coffee for a beverage, or shop at African Images Boutique and Rainbow Shops for clothing and accessories.