Brand Certified
Wendy's
3.7(1851 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
12221 Jefferson Ave, Newport News, VA
23602, United States
Certified by Wendy's • Mar 01, 2026
(757) 249-8016
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/va/newport-news/12221-jefferson-ave
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.7
1,851 reviews
5 stars
717
4 stars
463
3 stars
309
2 stars
131
1 star
231
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several instances of poor service and negative attitudes.
Food Quality
There were numerous complaints about food being cold, not fresh, or incorrectly prepared, leading to dissatisfaction among customers.
Order Accuracy
A significant number of reviews highlighted issues with order accuracy, including missing items and incorrect customizations.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors, which contributed to a negative dining experience.
Speed of Service
Customers frequently mentioned slow service, particularly in the drive-thru, with long wait times reported.
- HBHudson Beale4 days ago1.0Terrible, always mess up your order
- TBThomas BillupsFeb 10, 20263.0Nasty people and food
- EEElizabethJan 23, 20264.0Order a maple chicken breakfast sandwich, got home and opened my sandwich and there was no bacon.. This is not the 1st time this happened but it will be the last! I'll check my food before I leave
- YMYvette MJan 20, 20263.0Food was not fresh
- ABAllen BuyesJan 19, 20262.0All the times we have ordered from this we have never had portion problems and have always got what we have paid for. Except for tonight. This patato was smaller than a size of a t-ball. I mean I know times are hard but come on. I want what I pay for and I’m sure all there customers do so make sure you all check your alls food when you order it and pick it up.
Brand Certified Facts from Wendy's
This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website