Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,837 reviews
5 stars
714
4 stars
460
3 stars
305
2 stars
130
1 star
228
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing fresh and hot meals while others received cold or improperly prepared items.
Customer Service
Service quality varied significantly, with many customers noting rude or indifferent staff, while a few highlighted excellent service from specific employees.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.
Order Accuracy
There were frequent complaints about incorrect orders and missing items, leading to customer frustration.
Drive-Thru Experience
The drive-thru service was often slow, with long wait times reported, especially during busy hours.
- APAlbert PearsonNov 3, 20255.0Excellent Presentation 👏 Very Nice Manager 😃 Good Hot Food. Delightful Atmosphere,
- AAAriiOct 24, 20255.0Always enjoy my time eating here, its always easy and smooth for me at least. Keep it up!
- GLGrace LeeOct 18, 20255.0Very very nicely renovated newly restaurant. One of the staff was so friendly and nice. I think she was a manager. Very good vibes.
- GCGwen ColeSep 26, 20255.0Best tasting Wendy’s I’ve ever been too. Why are the fries so good??
- RBRose BrookerSep 22, 20251.0I have visited this Wendy's twice and the first time it was really good and the food was hot and my requests were followed. The second time I went through the drive through and asked for a kids cheeseburger meal, party in a separate container. I and vegetarian and was going to give the beef to my dog. They said okay, then I asked for the sandwich to have lettuce tomato pickle and cheese. I get my food and have the extra bag with the patty and then check my bag and there is no sandwich. I look at the party and they put the toppings I asked for on the patty. I had to go back through again and clarified, I still want the sandwich portion just patty in a separate container. And in the sandwich I want cheese, tomato, lettuce and pickle. The manager I believe made the sandwich I got and I was super grateful that I thought Iy was made right and when I opened up the sandwich it was covered in mayo with one slice of lettuce and tomato and no pickles or cheese. I have an egg allergy so the whole thing just went in the trash. I used a gift card as well and didnt get a receipt. I paid for a cheeseburger (4.69 in the app) and got a hamburger... So yea... Waste of my gift card. And I was also pretty concerned that they were slammed with three cars in the drive through..
Frequently Asked Questions About Wendy's
Is 12221 Jefferson Ave Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Newport News, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Newport News, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (757) 249-8016.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 12221 Jefferson Ave Wendy’s serve breakfast?
Yes, this Wendy’s location in Newport News, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's on 12221 Jefferson Ave?
The drive-thru is open every day from 6:30 AM to 3:00 AM.
Is the Wendy's location at 12221 Jefferson Ave in Newport News, VA currently open?
Yes, this Wendy's location is open and committed to serving quality food every day.
Does this Wendy's location serve breakfast?
Yes, they serve breakfast including combos, sandwiches, coffee, and sides.
How can I place an order for delivery or takeout from Wendy's?
You can order online at order.wendys.com or through the Wendy's mobile app by selecting this location.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on Wendy's menu website, mobile app, and in-restaurant.
How do I contact Wendy's at 12221 Jefferson Ave for questions or feedback?
You can call (757) 249-8016 or reach customer care via live chat or their contact page online.
Are there other fast food restaurants near Wendy's at 12221 Jefferson Ave?
Yes, nearby fast food options include another Wendy's, Chipotle Mexican Grill, Wingstop, Subway, Burger King, Buffalo Wild Wings, and Japan Samurai.
What retail stores are nearby Wendy's on Jefferson Ave that customers might visit?
Nearby retail stores include Dollar Tree, Babies"R"Us, Verizon, Barnes & Noble, Best Buy, and Clothes Mentor Newport News.
Are there leisure or service locations close to Wendy's that customers could explore?
Yes, nearby leisure and service locations include 17th Street Surf Shop VA BEACH, MyEyeDr., Outback Steakhouse, Supercuts, Lindos Suenos ice cream shop, Magic Nails, and Great Clips.