Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Newport News Subway® Restaurant at 12797 Jefferson Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.8
201 reviews
5 stars
91
4 stars
46
3 stars
26
2 stars
8
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some staff being friendly and attentive while others are reported as rude and unhelpful.
Cleanliness
Many customers praised the cleanliness of the restaurant and food prep areas, although there were some complaints about the restroom conditions.
Food Quality
The quality of food received mixed reviews, with some customers enjoying fresh and delicious meals, while others reported issues with incorrect orders and stingy portions.
Pricing Issues
Several reviews highlighted concerns about overpricing compared to other locations, with complaints about not honoring coupons and high menu prices.
Service Speed
While some customers appreciated the quick service, others experienced long waits and poor handling of mobile orders.
- EPE PerleyOct 25, 20254.0Quick service and the dining area was clean.
- KDKamaria DOct 25, 20251.0I placed a mobile curbside order. Not only did I have to go inside after 10 min of waiting, but once I got inside I was told that the drink I had already paid for was actually $2-3 more than what it says on the app and that I technically only paid for a small kids juice box. On the app, the drink I wanted and the juice box were a 30 cent difference. I didn’t have more time to waste on my lunch break arguing over a few dollars but the woman up front watched me get the juice box to make sure I didn’t get the other drink. If you’re going to try to overcharge people the prices should be reflected in app or don’t take mobile orders at all.
- DPDeja PeeleOct 15, 20251.0If I could give 0 stars I would. I placed a pick up order at this store & the employees were very unhelpful with the entire process. In particular Ashley was very rude & combative once they weren’t able to find my order in THEIR system. Ashley would not let me get a word in & told me the only solution to them not being able to find my order was to purchase an entirely new sandwich even after I tried to provide proof (order # & phone # & also verified the store address) of the original order. I then left the store once Ruchi provided me with the phone # to file a complaint, called the number which was answered by Ashley who again was very nasty & would not let me speak. She then realized the number I had called from matched an order that they had for pick up & told me my sandwich was there the entire time after I had already wasted 15 mins of my lunch break getting the run around. Ashley’s lack of empathy & customer service was very blatant & disrespectful as a customer I am dissatisfied & disappointed that subway would even hire somebody who acts this way & treats customers as if they’re just scum on the street.
- WAwaleed alashmaliSep 28, 20255.0Very Clean. Comfortable atmosphere. Good food
- LLlanni lindsayAug 5, 20255.0Fast service and friendly conversation
Frequently Asked Questions About Subway
What are the operating hours of Subway at Jefferson Crossing in Newport News?
Subway is open Monday to Wednesday from 8:00 AM to 9:00 PM, Thursday and Friday from 7:00 AM to 9:00 PM, and Saturday to Sunday from 9:00 AM to 9:00 PM.
What types of meals does Subway at 12797 Jefferson Ave serve?
They serve breakfast, lunch, and dinner.
What pickup and delivery options are available at this Subway location?
Options include in-store pickup, curbside pickup, and delivery.
Does this Subway location offer catering services?
Yes, catering services are available.
Is dine-in available at Subway on Jefferson Ave?
Yes, this location serves dine-in customers as well.
Where is Subway located in Newport News?
It is located at 12797 Jefferson Ave, Newport News City, VA 23602, in the Jefferson Crossing area.
How can customers order from Subway in Jefferson Crossing?
Customers can order quickly and easily via the Subway app or online, or visit the store for dine-in, curbside pickup, or delivery.
What nearby places can I visit before or after grabbing a meal from Subway at Jefferson Crossing?
You can visit nearby spots like Manhattan Bagel for breakfast alternatives, THE DOJO gym for a workout session, or the nearby Oreck of Newport News Clean Home Center if you need household appliances.
Are there shopping options near Subway at Jefferson Crossing?
Yes, nearby shopping options include Lorena's Boutique for women's clothing and HobbyTown for hobby supplies.
What nearby services can be useful for visitors to Subway at Jefferson Crossing?
Nearby services include CVS Pharmacy for health and wellness needs, Tru Hair Salon Inc for beauty services, and Pawfectly Perfect Grooming Salon for pet grooming.