Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Newport News Subway® Restaurant at 13175 Jefferson Ave. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
I ordered one Veggie Delite footlong and one Spicy Nacho Chicken footlong through the app for pickup. Unfortunately, the sandwiches didn’t have all the toppings I selected, and even the extras I requested were added in very small amounts. I usually enjoy Subway and it’s my go-to choice, but this location was disappointing. I love the Creamy Sriracha, Peppercorn Ranch, and Chipotle sauces and had asked for extra, but they barely added Sriracha and completely missed the Chipotle and Peppercorn Ranch. Not recommended — this experience was not up to Subway’s usual standards.
KD
Katrina Van Dyke-Lawson
Aug 14, 2025
3.0
My husband picked up the veggie delite salad for me because i had to work late and this store was open til 12 by the time i sat down to eat i noticed my salad was missing the bacon i paid for. So I called at 1134pm to let them know and spoke with an associate and all she could say "oh im sorry" we are out of bacon. And I asked why didn't the website give me that message when I ordered or why didn't anyone tell my husband when he arrived and again all she could "oh im really sorry" then i asked her well how are you going to fix this and make it right? And all she could say is "i could give you a refund" and I asked how? Then she said well you can bring it back we can make something else but I told her by the time I get there you will be closed and then all she could say is "oh im sorry" so I asked for a manager then she said we'll im the lead and I asked her name she stated Janiya she said I could call back tomorrow and speak to another manager...At this point I am furious she didn't care or didnt have any sense of urgency to resolve the issue. I couldnt even eat my salad after being so angry so I will be calling or going up there in the morning for them to resolve this issue. UPDATE: The day manager made it right , she had my salad remade and ready for me to pick up on my way to work. Thank you
DD
Dame_Est1991
Aug 13, 2025
5.0
I visit this subway location regularly, and my experiences vary. There is one older African American woman who stands out for her kindness and genuine care for customers. However, the assistant manager and the owner tend to be less welcoming. On several occasions, I have placed orders through the app only to arrive and find that my order is missing, which can be quite frustrating, especially during a lunch break when time is limited
KK
kikitup
Jun 13, 2025
5.0
We order from the app every couple of weeks. Not sure why I haven't reviewed this place before. Always great timing and great sandwiches. Tonight 6/13/25 was just a reminder of the fantastic quality and service that we have always received.
Where is the Subway restaurant located in Newport News?
The Subway restaurant is located at 13175 Jefferson Ave., Unit 11, Newport News City, Newport News, VA 23608, in the Jefferson Shoppes.
What are the opening hours of the Subway at Jefferson Shoppes?
Subway is open every day from 9:00 AM to 11:00 PM, but it is closed on November 27, 2025, and December 25, 2025 for holidays.
Does this Subway offer delivery and curbside pickup services?
Yes, this Subway offers both delivery and curbside pickup for customer convenience.
Can I dine inside the Subway restaurant at Jefferson Shoppes?
Yes, the Subway at Jefferson Shoppes serves dine-in customers and is independently owned and operated by local business owners.
What meals are served at this Subway location?
This Subway location serves breakfast, lunch, and dinner with a menu featuring Footlongs, 6" sandwiches, wraps, salads, and cookies.
How can I view the menu or place an order online for this Subway?
You can view the menu and place orders online or via the Subway app using the link https://subway.com/en-us/restaurant/58554-0/menu/
Does this Subway provide catering services?
Yes, the Subway at Jefferson Shoppes offers catering services for your events and gatherings.
What nearby restaurants can I visit around the Jefferson Shoppes area?
Nearby restaurants include Skrimp Shack (seafood), Blue Cafe Bar & Sushi (Asian cuisine), Windy City Wings, Mystic Jamaica Restaurant (Caribbean cuisine), El Rey Tequila (bar and pub), and Hardee's (fast food).
Are there other services or shops near the Subway at Jefferson Shoppes?
Yes, nearby services include Us Nails (nail salon), CBD Emporium (pharmacy), Jefferson Family Dentistry, Changing Faces Barbershop, H&R Block (tax services), Jo's Cleaners (laundromat and alterations), and Western Union (money transfer).
How can nearby community landmarks help plan my visit to Subway at Jefferson Shoppes?
Nearby landmarks like James River Flats and North Jefferson Square Apartments can help you orient yourself. You might enjoy visiting these spots before or after your meal at Subway.