Subway

4.0
183 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Newport News Subway® Restaurant at 12229 Jefferson Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
12229 Jefferson Ave, Newport News, VA
23602, United States

Hours

Reviews

4.0
183 reviews
5 stars
114
4 stars
16
3 stars
19
2 stars
4
1 star
30

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the cleanliness of the establishment, noting it as one of the cleanest Subways they have visited.

Customer Service

Feedback on customer service was mixed; while some employees were described as friendly and accommodating, others, particularly the owners, received criticism for being rude and unhelpful.

Food Quality

The quality of food was generally well-received, with many customers appreciating the freshness of ingredients and the preparation of their orders.

Service Issues

Several reviews highlighted issues with service, including delays, incorrect orders, and a lack of flexibility in accommodating customer requests.
  • NJ
    Nathan Jackson
    Dec 30, 2025
    3.0
    There's MOLD in the ice from the drink machine. I tried the ice 3 times and all 3 cups of ice were visibly contaminated with black mold.
  • QA
    Quantum Solace (Ambientsoul)
    Dec 4, 2025
    1.0
    I’m a cancer warrior and am in remission. Went into the store yesterday, because I had to use the restroom. If I don’t get to a bathroom fast, I can have an accident due to what chemotherapy and radiation did to my urinary system. Yesterday I was denied service. (See photos) You literally can’t deny bathroom service to anyone for any reason in Virginia. I called the health department. That’s all I can legally discuss. Do NOT support a business that first makes you buy something. Especially if you’re disabled. Thanks for making a cancer warrior feel like 💩 Literally.
  • BW
    Brittany Wyatt
    Nov 1, 2025
    1.0
    Rushed in there cause my daughter was sick and needed to use the bathroom to upchuck rude lady said I had to buy something first I said can we use the bathroom and I will get something when I come out she’s about to girl she goes I don’t care buy something first we walked out and she threw up on the ground in front the place. Then went next door to wing stop where they were helpful.
  • SL
    Samantha Ludwig
    Oct 27, 2025
    5.0
    The lady in here was so nice. This is the cleanest subway I've ever been to and everything was super fresh!
  • TF
    Tommy Forrest
    Oct 4, 2025
    5.0
    I pass 2 other Subways to come here, always fresh extra clean

Frequently Asked Questions About Subway

Where is Subway located and what are its operating hours?

Subway is located at 12229 Jefferson Ave, Space #10, Newport News City, Newport News, VA 23602. It is open Monday through Saturday from 8:00 AM to 8:00 PM, and Sunday from 9:00 AM to 8:00 PM.

What types of meals does Subway serve?

Subway serves breakfast, lunch, and dinner.