Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Newport News Subway® Restaurant at 12229 Jefferson Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
4.0
180 reviews
5 stars
114
4 stars
16
3 stars
17
2 stars
4
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being friendly, while others, particularly the owners, are reported as rude and unhelpful.
Cleanliness
The establishment is frequently noted for its cleanliness, with many customers appreciating the tidy environment.
Food Quality
Food quality is generally praised, with fresh ingredients and well-prepared sandwiches, although there are complaints about portion sizes and ingredient availability.
Service Speed
Many customers report fast service, especially during less busy times, but there are instances of delays and miscommunication.
Overall Experience
Overall experiences vary widely; while some customers have had excellent visits, others report significant dissatisfaction, particularly with service and treatment.
- BWBrittany WyattNov 1, 20251.0Rushed in there cause my daughter was sick and needed to use the bathroom to upchuck rude lady said I had to buy something first I said can we use the bathroom and I will get something when I come out she’s about to girl she goes I don’t care buy something first we walked out and she threw up on the ground in front the place. Then went next door to wing stop where they were helpful.
- SLSamantha LudwigOct 27, 20255.0The lady in here was so nice. This is the cleanest subway I've ever been to and everything was super fresh!
- TFTommy ForrestOct 4, 20255.0I pass 2 other Subways to come here, always fresh extra clean
- JYJoshua YanetskoSep 7, 20255.0Clean, fast, and nice. Can’t really ask for more from a fast food chain! We ordered through the mobile app and picked our food up for lunch. There weren’t any mistakes and it was ready early!
- BCBrian CruzeAug 6, 20251.0Don't eat here. The two oriental workers have no customer service skills. The place was empty. I placed an order on the mobile app to save money. #inflation. The lady, feeling dominant says, "give your your order now, but next time pickup at the time the app says. Note NOBODY was in there. No orders were on the made ready area. Next I asked verbally to just heat the meat. Then the male worker, looks like the boss, said," I make orders like the receipt says. If you want to heat the meat, you have to type it on the app order." Appalling, then he went on a rant for 5 minutes how mobile orders work. Mind you, NOBODY WAS INSIDE. I mentioned that customer service is lacking & in this economy people can take there cash elsewhere. So terrible. I just wanted a sandwich. Not harassment or lectures. So I wished them good luck in their business (in these tough economic times). Lesson: provide good customer service & treat people how you want to be treated. People are not robots. Be flexible, especially when business is slow. Nothing in life if guaranteed, unemployment karma can happen to you. THE PLACE WAS EMPTY.
Frequently Asked Questions About Subway
Where is Subway located and what are its operating hours?
Subway is located at 12229 Jefferson Ave, Space #10, Newport News City, Newport News, VA 23602. It is open Monday through Saturday from 8:00 AM to 8:00 PM, and Sunday from 9:00 AM to 8:00 PM.
What types of meals does Subway serve?
Subway serves breakfast, lunch, and dinner.
What are the pickup and delivery options available at Subway?
Subway offers in-store pickup, curbside pickup, and delivery services for your convenience.
Does Subway offer catering services?
Yes, Subway provides catering services to help with any event or gathering needs.
What makes Subway different from typical fast food restaurants?
Subway offers fresh cut veggies, a variety of protein choices, fresh-baked bread, and cookies, providing a fresh alternative to typical fast food.
Can I dine inside the Subway restaurant?
Yes, Subway offers dine-in service in addition to take-out and delivery options.
Where can I view the Subway menu and order online?
You can view the menu and place orders online through their official menu page at https://subway.com/en-us/restaurant/7085-0/menu/
What nearby places can I visit before or after Subway?
Nearby you can visit Wingstop for chicken dishes, Lindos Suenos for ice cream, and the Melting Pot Restaurant for a fondue dining experience. These options provide diverse choices for meals or desserts around your visit to Subway.
Are there mobile phone stores near Subway?
Yes, there are several mobile phone stores nearby including Boost Mobile, ANR wireless, Verizon, and AT&T, which you can visit for phone purchases or service.
What other services and shops are within the Jefferson Green area near Subway?
Besides eateries and mobile phone stores, you can find Magic Nails spa, Clothes Mentor Newport News thrift store, Supercuts hair salon, and AVAIL Vapor e-cigarette store, offering a variety of shopping and personal care services.