Sonic Drive-In

3.3
910 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Newport News, VA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 11835 Jefferson Avenue for the ultimate SONIC experience!

Location

Sonic Drive-In
11835 Jefferson Avenue, Newport News, VA
23606, United States

Hours

Reviews

3.3
910 reviews
5 stars
296
4 stars
163
3 stars
150
2 stars
90
1 star
211

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, rude staff, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

While some customers enjoyed specific items like pretzels and milkshakes, many expressed disappointment with the overall food quality, including cold or improperly prepared meals.

Inconsistent Availability

Frequent complaints about unavailable menu items, particularly ice cream and other food options, were noted, impacting customer experience.

Positive Staff Interactions

Despite the negative feedback, some reviews highlighted friendly and helpful staff members, indicating that service quality can vary.
  • DL
    Dani Leigh
    2 days ago
    5.0
    Corndogs are delish!
  • CJ
    Ceven Johnson
    Dec 21, 2025
    1.0
    Hadn’t been to Sonic in a while, decided to go today, .. the empty parking lot should have been a signal. Food looked and tasted like it was thrown together.., cheese on the burgers wasn’t even melted. Lesson learned.
  • GC
    G CP
    Dec 20, 2025
    1.0
    This is by far the worst sonic location that I have visited. I've tried on multiple occasions due to often wanting a burger earlier than lunch. The employees or manager are just rude and nasty to the customers. Just unnecessary rudeness. Almost like they don't want people to even come there. Any question asked is met with sarcastic answers, eye rolls and actual huffing and puffing. I've seen the response to other poor reviews thinking that customers are going then call again to speak to someone else after leaving a review. Nope it's sad because if your leadership is acting this way, it will continue to be an empty location that eventually closes. I now avoid this location and actually drive to another for service. If you don't want to be there then get another job. Just the worst customer service that drives customers away. Food is actually not bad but not worth the attitude!!!
  • FS
    Frank Sullivan
    Oct 23, 2025
    5.0
    We went for a cherry slush and a blue coconut water slush! THEY WERE PROPERLY MIXED!!!! It was absolutely perfect!!! If you are trying to get a good slush, and not just slurp up syrup like you would at the mercury location, take the drive and go to this location!! You will not be disappointed!!
  • CT
    Cassie Thompson
    Oct 2, 2025
    1.0
    It's not worth it the people there are nasty they will make you wait and drive through for no reason after making you come to drive through because for some reason they say something is wrong with their speaker or something but yet you just spoke to me just better off going to another one don't even waste your time