Brand Certified
Sonic Drive-In
3.7(1526 reviews)
Certified by Sonic Drive-In • Mar 01, 2026
Business Details
12740 Jefferson Ave, Newport News, VA
23602, United States
Certified by Sonic Drive-In • Mar 01, 2026
(757) 988-8603
Certified by Sonic Drive-In • Mar 01, 2026
http://www.sonicdrivein.com/locations/us/va/newport-news/12740-jefferson-ave/store-4653
Certified by Sonic Drive-In • Mar 01, 2026
About
Certified by Sonic Drive-In • Mar 01, 2026
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Newport News, VA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 12740 Jefferson Ave for the ultimate SONIC experience!
Location
Certified by Sonic Drive-In • Mar 01, 2026
Hours
Certified by Sonic Drive-In • Mar 01, 2026
Reviews
3.7
1,526 reviews
5 stars
594
4 stars
359
3 stars
239
2 stars
123
1 star
211
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Food Quality
While some customers enjoyed the food, many reported issues with incorrect orders, cold food, and unsanitary conditions.
Cleanliness
Several customers noted cleanliness issues, particularly with food preparation and dining areas.
Service Speed
Many reviews mentioned slow service, with long wait times for both drive-thru and mobile orders.
Positive Experiences
A few customers praised specific staff members and had positive experiences, particularly with the food and service.
- NBNicholas BosciaFeb 1, 20261.0Just no
- DDDeannaJan 5, 20261.0Are the systems actually down or are we lying?
- ECElizabeth ConleyJan 2, 20265.0This Sonic dining room is immaculate and hospitable. Tho staff is great. They have a family friendly atmosphere.
- NBNadia BairdJan 1, 20261.0I ordered just a slushie here and they bring it out to me it was the blue coconut and it came out white, then I went inside to have them fix it and it’s very light blue like they put no flavoring in it and it taste really watered down. There was many employees in there majority on their phones in the lobby and there was 2-3 in the back on their phones leaning on the counters. I highly recommend that you do not go there, the service is absolutely terrible and your order will be 100% wrong, no effort put in at all. Also they took my drink back and mixed it in a machine after I took sips of it which is really unsanitary! The guy also seemed really bothered when I brought the slushie in to be fixed the first time when clearly it wasn’t made right.
- TMTim MincyDec 31, 20251.0Here’s an ideal, if your register is down, and you can’t take any orders. Turn the lights (signs) off
Brand Certified Facts from Sonic Drive-In
This information is certified by Sonic Drive-In and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website