Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Newport News, VA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 12740 Jefferson Ave for the ultimate SONIC experience!
Location
Hours
Reviews
3.7
1,523 reviews
5 stars
592
4 stars
358
3 stars
239
2 stars
123
1 star
211
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, poor customer service, and incorrect orders.
Food Quality
While some customers enjoyed the food, many complained about cold or poorly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions and a need for better maintenance of the restaurant.
Positive Experiences
Despite the issues, some customers praised the friendly staff and good food, highlighting specific positive interactions.
- ECElizabeth ConleyJan 2, 20265.0This Sonic dining room is immaculate and hospitable. Tho staff is great. They have a family friendly atmosphere.
- NBNadia BairdJan 1, 20261.0I ordered just a slushie here and they bring it out to me it was the blue coconut and it came out white, then I went inside to have them fix it and it’s very light blue like they put no flavoring in it and it taste really watered down. There was many employees in there majority on their phones in the lobby and there was 2-3 in the back on their phones leaning on the counters. I highly recommend that you do not go there, the service is absolutely terrible and your order will be 100% wrong, no effort put in at all. Also they took my drink back and mixed it in a machine after I took sips of it which is really unsanitary! The guy also seemed really bothered when I brought the slushie in to be fixed the first time when clearly it wasn’t made right.
- TMTim MincyDec 31, 20251.0Here’s an ideal, if your register is down, and you can’t take any orders. Turn the lights (signs) off
- MAMichelle AnticoDec 29, 20254.0We were using the mobile app to order and it was a bit confusing because there was a time between when the app said my bag was empty to when the food came out.
- ZZZenDec 26, 20252.0Girl taking our order had a massive attitude, and I could hear her talking the same way to others who ordered. Watched the line cook steal a mozz stick out of our bag before giving it to us, so that was pretty cool.