At Papa Johns Pizza in Newport News, VA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Newport News pizza for any occasion. Call us for pizza delivery in Newport News or stop by 712 J. Clyde Morris Boulevard for carryout to order the best pizza in Newport News, along with breadsticks, wings, and more!
Multiple customers reported long wait times, canceled orders, and incorrect deliveries, leading to frustration and disappointment.
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, including helpful staff and rude interactions.
Food Quality
While some customers praised the pizza for being fresh and tasty, others complained about cold, greasy, or incorrectly made pizzas.
Order Accuracy
Several reviews highlighted issues with missing toppings or incorrect orders, although some customers noted that mistakes were rectified.
Staff Performance
There were mentions of friendly and efficient staff, but also reports of unprofessional behavior from some employees.
FK
Felicia Kelley
Feb 15, 2026
1.0
Ive been such a supporter of this store. Ive never been without my sauces i order. Drinks I order. Everything has been perfect. Until the last TWO time I've attempted to order in 3 weeks. (We are weekly regulars)
First time we were burned was our normal cash order. They said they called, I missed it. I called right back, while standing outside. No answer. We've never had a driver not be able to find our unit and deliver, so this was already out of the norm. We call the store to see what's up and they tell us the driver came back due to no contact and the store is now closed. Bring you to tonight, we put our order in before 11:30, get the confirmation its being made. Tracker is live. We did credit payment this time with 25% tip in hopes itll motivate the delivery. We get notified at supposing delivery time that our order is canceled. We try to call to see what is going on and we get, "thank you for calling papa John's how can I help you?" *click* we call back "sorry we are closed"
Did we get hung up on? Cant help but assume so! Ive been so loyal since I found a chain pizza place that always got it right. Idk if yall got new staff, management, or whatever. But someone who generally loves PJs and a delivery service that actually delivers, im so sad. Im so unbelievable disappointed and sad. Yall have been such a sensory pleasure and a mental delight when I ordered and it was perfect. Last 2 times I've tried to order and I got zero food 😭😭😭
Im super duper sad, yall.
Really loved ya.
Now I gotta find a new fix and im not emotionally ready.
Shame me once, its on you.
Shame me twice now its you.
If yall made a change that made this be an issue all of a sudden; fix it.
AJ
Angela Jones
Feb 14, 2026
5.0
I would like to shout out the young man that was working the morning of February 13th. I called to the store and the young man that answered was very helpful. what had happened was y’all‘s Competition that starts with a D. Promised me that they could fulfill my needs. But when I called they said if I needed delivery it would be delivered in an hour to an hour and 30 minutes. I had 16 three-year-olds waiting for pizza to be delivered. But I wanna thanks the young men at Papa John’s for making my three-year-olds happy.
DL
Diana Lee
Dec 28, 2025
5.0
Good pizza, fast pick up
FB
FLOYD BARTLETT
Dec 16, 2025
5.0
When you walk in no one greets you, so I called the manager about my order, keep tge pizza, here's a refund too, the manager is great.
SG
Shahana Garner
Dec 13, 2025
5.0
There isn't really atmosphere at a pick-up only pizza location. The pizza was ready just a little earlier than the expected time and was ready when we got there. It tasted fresh and it wasn't salty or greasy. The garlic butter dipping cup was good with the crust.
What are the delivery hours for Papa Johns Pizza in Newport News?
Delivery is available Monday to Thursday and Sunday from 11:00 AM to 11:00 PM, and Friday and Saturday from 11:00 AM to midnight.
What are the takeout hours at this Papa Johns location?
Takeout is available Monday to Thursday and Sunday from 11:00 AM to 9:40 PM, and Friday and Saturday from 11:00 AM to 10:40 PM.
What services does Papa Johns Pizza offer at this location?
This Papa Johns location offers delivery, takeout, order ahead, and serves lunch, dinner, and dessert.
What types of food products can I order at Papa Johns Pizza in Newport News?
You can order pizza, wings, breadsticks, cheesesticks, desserts, and beverages.
Where is Papa Johns Pizza located in Newport News?
It is located at 712 J. Clyde Morris Boulevard, Suite A, Newport News, VA 23601.
How can I place an order for delivery or pickup from Papa Johns Pizza?
You can place an order online via their website or mobile apps using the provided links for delivery and carryout orders.
Does Papa Johns Pizza offer contactless delivery?
Yes, they provide no-contact delivery service for safety and convenience.
What nearby places can I visit before or after ordering at Papa Johns Pizza?
Nearby, you can visit Aaron's furniture store, Birth Mamas LLC for prenatal care, or the Newport Landing Apartments landmark.
Is there a nearby location where I can manage financial services close to Papa Johns Pizza?
Yes, Community Choice Stores and Western Union are nearby for financial and money transfer services.
Are there any real estate agencies near Papa Johns Pizza in Newport News?
Yes, several real estate agencies such as The Closers of Virginia, Karen Owens J. Wright & Associates, and Weichert Realtors are close by.
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