At Papa Johns Pizza in Newport News, VA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Newport News pizza for any occasion. Call us for pizza delivery in Newport News or stop by 12638 Jefferson Avenue for carryout to order the best pizza in Newport News, along with breadsticks, wings, and more!
Many customers experienced long wait times for delivery, with some orders taking up to two hours and arriving cold or incorrect.
Customer Service
Feedback on customer service is mixed; while some praised friendly staff, others reported rude interactions and poor handling of complaints.
Food Quality
There are numerous complaints about food quality, including undercooked pizzas, incorrect orders, and items not meeting expectations.
Cleanliness and Atmosphere
Some reviews highlighted the cleanliness of the location and friendly atmosphere, although this was not universally mentioned.
Pricing Concerns
Several customers noted that prices are high for the quality received, leading to dissatisfaction with value for money.
BW
Brenda Walker
Nov 26, 2025
1.0
Took forever for delivery and the pizza of course was not fresh or hot. Didn’t know I needed to pay for extra cheese to get a normal amount and the sauce……smh. Never again!!!!
BW
Brett Wallace
Nov 14, 2025
1.0
Great place if you want to wait 2 hours to get your food
JB
Justin B
Nov 8, 2025
1.0
This store has completely fallen apart over the last year. Just received my order and a pizza was not cut. I got a 2 L of Pepsi zero instead of a 20 ounce of regular Pepsi. I asked for three garlic and got three completely different dipping sauces. Last week I ordered three orders of Peppers and they literally gave me three peppers in a big box as if it was a joke.
CM
Charles Martinez
Oct 10, 2025
5.0
Amazing clean place to be walking in service was fast and friendly
What are the operating hours for delivery at Papa Johns Pizza in Newport News, VA?
Delivery is available Monday through Thursday and Sunday from 11:00 AM to 11:00 PM, and on Friday and Saturday from 11:00 AM to midnight.
When can I pick up my order from Papa Johns Pizza?
Takeout is available daily from 11:00 AM to 9:40 PM Monday through Thursday and Sunday, and until 10:40 PM on Friday and Saturday.
What types of food does Papa Johns Pizza offer?
Papa Johns offers pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
Does Papa Johns Pizza offer no-contact delivery?
Yes, Papa Johns provides no-contact delivery services for customer safety.
How can I place an order for delivery or carryout from Papa Johns Pizza?
You can order online through their website or mobile apps using provided links for delivery and carryout services.
Where is Papa Johns Pizza located in Newport News?
Papa Johns Pizza is located at 12638 Jefferson Avenue, Newport News, VA 23602.
Are there any nearby restaurants close to Papa Johns Pizza where I can dine or grab a bite?
Yes, nearby dining options include Mission BBQ, Juicy King Crab House, Yummy Crab House, Tuscany Ristorante Italiano, and SUBWAY, offering a variety of cuisines.
Can I visit any shopping centers near Papa Johns Pizza?
Turnberry Crossing shopping center is located nearby where you can shop before or after visiting Papa Johns Pizza.
Are there any car rental services close to Papa Johns Pizza?
Yes, Thrifty Car Rental and Hertz car rental agencies are nearby, convenient if you need rental services during your visit.
Which competitors does Papa Johns Pizza track in the Newport News area?
Papa Johns tracks competitors such as Pizza Hut, Domino's, Little Caesars, Papa Murphy's, and Marco's Pizza.