Papa Johns Pizza

3.8
230 reviews
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Business Details

12638 Jefferson Avenue, Newport News, VA
23602, United States
(757) 877-7788
https://locations.papajohns.com/united-states/va/23602/newport-news/12638-jefferson-avenue?utm_source=gmb&utm_medium=organic
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Newport News, VA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Newport News pizza for any occasion. Call us for pizza delivery in Newport News or stop by 12638 Jefferson Avenue for carryout to order the best pizza in Newport News, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
12638 Jefferson Avenue, Newport News, VA
23602, United States

Hours

Reviews

3.8
230 reviews
5 stars
118
4 stars
42
3 stars
17
2 stars
13
1 star
40

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Many customers experienced long wait times for delivery, with some orders taking up to two hours and arriving cold or incorrect.

Customer Service

Feedback on customer service is mixed; while some praised friendly staff, others reported rude interactions and poor handling of complaints.

Food Quality

There are numerous complaints about food quality, including undercooked pizzas, incorrect orders, and items not meeting expectations.

Cleanliness and Atmosphere

Some reviews highlighted the cleanliness of the location and friendly atmosphere, although this was not universally mentioned.

Pricing Concerns

Several customers noted that prices are high for the quality received, leading to dissatisfaction with value for money.
  • BW
    Brenda Walker
    Nov 26, 2025
    1.0
    Took forever for delivery and the pizza of course was not fresh or hot. Didn’t know I needed to pay for extra cheese to get a normal amount and the sauce……smh. Never again!!!!
  • BW
    Brett Wallace
    Nov 14, 2025
    1.0
    Great place if you want to wait 2 hours to get your food
  • JB
    Justin B
    Nov 8, 2025
    1.0
    This store has completely fallen apart over the last year. Just received my order and a pizza was not cut. I got a 2 L of Pepsi zero instead of a 20 ounce of regular Pepsi. I asked for three garlic and got three completely different dipping sauces. Last week I ordered three orders of Peppers and they literally gave me three peppers in a big box as if it was a joke.
  • CM
    Charles Martinez
    Oct 10, 2025
    5.0
    Amazing clean place to be walking in service was fast and friendly
  • MH
    Mohammad Hekmat
    Oct 5, 2025
    5.0
    Friendly staff. My favorite pizza store
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Frequently Asked Questions About Papa Johns Pizza

What are the operating hours for delivery at Papa Johns Pizza in Newport News, VA?

Delivery is available Monday through Thursday and Sunday from 11:00 AM to 11:00 PM, and on Friday and Saturday from 11:00 AM to midnight.

When can I pick up my order from Papa Johns Pizza?

Takeout is available daily from 11:00 AM to 9:40 PM Monday through Thursday and Sunday, and until 10:40 PM on Friday and Saturday.