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Papa Johns Pizza

3.8
(232 reviews)

Business Details

12638 Jefferson Avenue, Newport News, VA
23602, United States
(757) 877-7788

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Newport News, VA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Newport News pizza for any occasion. Call us for pizza delivery in Newport News or stop by 12638 Jefferson Avenue for carryout to order the best pizza in Newport News, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
12638 Jefferson Avenue, Newport News, VA
23602, United States

Hours

Reviews

3.8
232 reviews
5 stars
118
4 stars
42
3 stars
17
2 stars
13
1 star
42

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong pizzas.

Delivery Issues

Numerous reviews highlighted long wait times for delivery and problems with orders being delivered to the wrong address.

Food Quality

Several customers expressed dissatisfaction with the quality of the pizza, mentioning it was often overcooked, dry, or not as expected.

Customer Service

While some reviews praised friendly staff, others reported poor customer service experiences, particularly with management.

Cleanliness and Atmosphere

A few customers noted that the location was clean and had a pleasant atmosphere.
  • TT
    T Tyler
    5 days ago
    1.0
    Delivery took an hour. And I was informed they use door dash delivery after it was beyond delivery time.
  • SC
    Shenita Cowans
    Jan 20, 2026
    1.0
    Just ordered here for the first time wasn’t happy I actually love Papa Johns pizza normally. I was in the area and tried this particular one. My pizza was very dry couldn’t even taste the sauce plus I had to use a pizza cutter to recut every single slice when arriving home. I think after this experience I’ll try another one this one just won’t work for me seems like my food was made in a rush. To top the day pizza off they put me a pepper in the box that was starting to go bad. Definitely not a good decision to serve people stuff like this!!
  • BW
    Brenda Walker
    Nov 26, 2025
    1.0
    Took forever for delivery and the pizza of course was not fresh or hot. Didn’t know I needed to pay for extra cheese to get a normal amount and the sauce……smh. Never again!!!!
  • BW
    Brett Wallace
    Nov 14, 2025
    1.0
    Great place if you want to wait 2 hours to get your food
  • JB
    Justin B
    Nov 8, 2025
    1.0
    This store has completely fallen apart over the last year. Just received my order and a pizza was not cut. I got a 2 L of Pepsi zero instead of a 20 ounce of regular Pepsi. I asked for three garlic and got three completely different dipping sauces. Last week I ordered three orders of Peppers and they literally gave me three peppers in a big box as if it was a joke.

Brand Certified Facts from Papa Johns Pizza

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Certified March 01, 2026Yext Knowledge Graph
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