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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

4.3
(1024 reviews)

Business Details

12531 Jefferson Avenue, Newport News, VA
23602, United States
(757) 890-8030

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Newport News is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
12531 Jefferson Avenue, Newport News, VA
23602, United States

Hours

Reviews

4.3
1,024 reviews
5 stars
625
4 stars
202
3 stars
99
2 stars
41
1 star
57

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some praising the taste while others noted blandness and poor portion sizes.

Cleanliness

Concerns about cleanliness in the dining area and food preparation, with multiple reports of dirty tables and unsanitary conditions.

Customer Service

Customer service experiences vary widely; some customers praised friendly staff, while others reported rude service and order mistakes.

Order Accuracy

Frequent issues with incorrect orders and missing items, leading to customer frustration.

Atmosphere

The restaurant atmosphere is described as cozy and inviting, but some noted it feels run down and understaffed.
  • FP
    Felipollo Popollo
    Feb 11, 2026
    1.0
    Worst panera bread ever, I always ask for bacon on top of my Mac and cheese and what do I get ? Nothing.
  • AF
    Angela F
    Jan 17, 2026
    5.0
    Quality of food is great.
  • AL
    Amanda Leigh
    Jan 1, 2026
    1.0
    Panera used to have good cheddar broccoli soup…now, it tastes like crap. Bland and no flavor.
  • KK
    Kim
    Dec 29, 2025
    1.0
    This Panera has used to be a weekly takeout- but no longer. 2 weeks in a row they have gotten my order wrong. They must have no manager because quality control is nonexistent.
  • NM
    Naquoia Meister
    Dec 5, 2025
    1.0
    HAIR IN MY SALAD! AND they barely gave me a drop of dressing. Also the giant crouton? This salad was poorly made and this a serious hygiene issue. Disgusting.

Brand Certified Facts from Panera Bread

This information is certified by Panera Bread and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
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