Outback Steakhouse

4.1
2762 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBar
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Newport News on the corner of Jefferson Avenue and Roger Brown Drive in front of Patrick Henty Mall.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
12258 Jefferson Avenue, Newport News, VA
23602, United States

Hours

Reviews

4.1
2,762 reviews
5 stars
1,532
4 stars
580
3 stars
292
2 stars
147
1 star
211

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers praised the friendly and attentive service from staff, with specific mentions of servers like Aidan and Kendall providing excellent experiences.

Food Quality

Feedback on food quality was mixed; while some enjoyed their meals, others reported issues with overcooked or poorly prepared dishes, particularly steaks and pasta.

Curbside Pickup

Many customers appreciated the convenience of curbside pickup, noting that their orders were prepared quickly and efficiently.

Atmosphere

The restaurant atmosphere was generally described as pleasant and welcoming, contributing positively to the dining experience.

Order Accuracy

Several reviews highlighted problems with order accuracy, including incorrect dishes and preparation issues, leading to customer dissatisfaction.
  • VB
    Valentina Buitrago
    Nov 12, 2025
    1.0
    My husband and I are active military, well we wanted to claim our veterans' day food and they played with our time, we went to reserve and they said that our table would be in 2 hours we went to wait for our car after 2 hours we returned and they simply said that they were no longer serving more people and that they only reserved the table if we waited inside the restaurant, how am I supposed to wait inside if the restaurant was completely full, it is a lack of respect why we could not have dinner, after this they were not satisfied and they called us making us believe that they canceled our reservation, you did not cancel anything, you lied and played with the time and appetite of a family on veterans day, you really must change this and stop playing with customers.
  • AF
    Annabell Fairchild
    Nov 11, 2025
    3.0
    Veterans day. Employees were kind. However, we were told the wait was 3-4 hours. We agreed. 3 hours in, we ask them how we were looking. Something about we were on the wait list, but since we didn't check in with the front desk, we were on a "slower" list but now checking in put us on a "faster" list. We gave up after 6 hours. The wait list system is confusing. Wish we had known about the slower vs faster list.
  • BB
    b
    Nov 8, 2025
    5.0
    My family came to this location on Saturday 11/8 to celebrate my father-in-law's birthday, and our server was Kenneth. He was amazing and very kind and very helpful, and he got us everything we needed.
  • DG
    Danette Gibson
    Nov 7, 2025
    4.0
    "I enjoyed the food, and the service was excellent. However, I would suggest that the staff refrain from lounging on the front entry couches, as it can give off an unprofessional vibe.
  • LW
    Linda wright
    Oct 29, 2025
    2.0
    Was visiting a friend ,so we decided to order Outback steak house , we ordered via phone ,spoke with someone for curbside delivery .biggest and worst mistake ever , We ordered the Kingsland steak and shrimp with Alfredo pasta , and the Queenlsnd chicken and shrimp with Alfredo pasta .. they said food would be ready in 10 minutes , so I should have known something would be wrong , food was ready when we arrived for pick up , but the food was terrible , we were thinking that being the dish was called Kingsland that it would be fit to r a king in size the steak was a piece of a piece of a piece of steak , with maybe 5 shrimps , it was very dry and tasteless , pasta was stuck together and dry, and the Alfredo sauce I guess is what it was , on the side , was very bitter, like it had spoiled .. My Queensland chicken was the same , no taste , dry , pasta dry and bitter Alfredo sauce .. I don't even know if it was Alfredo sauce ..I didn't eat mine after tasting it , and my Husband attempted to eat his ..but it was bad , for a $7 tip ..we spent $53 for a meal that wasnt fut for a king or Queen , nor a Peasant ..in total it was $60 thrown away ..I wanted so badly to take it back and tell them " You Eat It !!! ..wish I could get all or some of my money back .. Outback in Newport News Virginia on Warwick , should really be ashamed of themselves ..people work to hard to eat and live to get this type of meal for so much money

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.