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Outback Steakhouse

4.1
(2789 reviews)

Business Details

12258 Jefferson Avenue, Newport News, VA
23602, United States
(757) 249-3637

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Newport News on the corner of Jefferson Avenue and Roger Brown Drive in front of Patrick Henty Mall.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
12258 Jefferson Avenue, Newport News, VA
23602, United States

Hours

Reviews

4.1
2,789 reviews
5 stars
1,548
4 stars
584
3 stars
294
2 stars
147
1 star
216

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed, with some praising attentive staff while others reported long waits and poor communication.

Food Quality

Food quality varied significantly; while some dishes were praised as delicious, others were criticized for being overcooked or poorly prepared.

Customer Experience

Several customers expressed dissatisfaction with the handling of orders, particularly with takeout and pickup services, citing issues with missing items and rude staff.

Atmosphere

The restaurant's atmosphere received positive remarks for being pleasant and clean, although some noted issues with temperature and seating arrangements.
  • JK
    Jennifer Kosler
    Feb 25, 2026
    1.0
    So disappointing I have been ordering the same thing for my daughter over and over again for years because she is special needs, and she only likes one thing off the menu and when I called to order it, I was told but it was not an option and then when I go to pick it up, I am told they are so sorry and that it was an option even though I explained to the hostess on the phone that she could just ask a manager. And the worst part is when I spoke to the manager when I got there, his response was You probably should’ve been called to tell you that we can do it, but was I called no, I was not. All I got was recognition that it should’ve been done.
  • JG
    John Gilchrist
    Feb 24, 2026
    5.0
    I enjoy Outback, it is pretty much always a perfect steak and if not they make it right. Service is good and friendly, but there tends to be a space after the food is delivered where I don't see my server, usually when I need a drink. I eat there multiple times a week and will update as time moves forward. All in all it is a solid Outback.
  • BH
    Belinda Hughes
    Feb 20, 2026
    5.0
    Went for lunch and got to get smaller portions and not as busy ! It was delicious!
  • AB
    Amy Bukowski
    Feb 14, 2026
    5.0
    I cannot say enough good things about the team at this Newport News location. On February 7th, my husband had a medical episode while we were dining. As a healthcare worker, I know how intense these situations are, but the staff here was remarkably composed and kind. Huge thanks to Kenny G (bartender), Vicki (waitress), and Ray (manager) for their professionalism and patience. Ray even went above and beyond with an unexpected and generous gesture during a scary moment. My husband is doing well, and we are so grateful for the care and compassion this team showed us. They are true pros!
  • MC
    Mariette Cruz
    Feb 7, 2026
    1.0
    Worst place to waste your time. If you are not their type they will see you as out of this world, their ignorance doesn’t deserve your business, place disorganize, many tables, available no enough servers three people greeter none professional, manager lost. Third time is the charm I will call it Karma will hit soon. We end up leaving.

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.

Brand Certified Facts from Outback Steakhouse

This information is certified by Outback Steakhouse and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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