Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Newport News on the corner of Jefferson Avenue and Roger Brown Drive in front of Patrick Henty Mall.
Service quality varied significantly, with some customers praising attentive and friendly staff, while others reported poor service and long wait times.
Food Quality
Food quality was inconsistent; some dishes were praised for being delicious and well-prepared, while others were criticized for being overcooked, cold, or poorly seasoned.
Customer Experience
Many customers expressed frustration with the wait times and reservation system, particularly during busy periods, leading to a negative dining experience.
Takeout Issues
Takeout orders often faced issues with food quality and missing items, leading to disappointment among customers.
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Dylan Spence
3 days ago
5.0
Never had a bad experience had outback gotta be honest, plus they have some of the best steak in the restaurant industry for a franchise WAYYYY better than Texas Roadhouse 🤢 love outback always and I look forward to my next trip :)
PP
Pearl Patterson
5 days ago
5.0
TRISTAN WAS THE BEST! He made sure our food was good and our drinks were filled I hadn’t been here in awhile due to bad service last time but we will definitely be back again and I’m going to request him every time!!!
CD
Connor Denman
Jan 4, 2026
5.0
We arrived around 4:30, and got seated immediately by a very kind and helpful hostess. She told us all the deals that were going on and how to take the best advantage of them. Our server was quick and often nearby. The food wasn't cooked perfectly the first time, but they immediately offered to recook the entire dish to our satisfaction, and even let us take the extras home as well. Every employee that walked by made sure that we didn't need anything.
NB
Nikole Brock
Dec 30, 2025
3.0
It has been a while since we have been to outback, a bit out of the way is the only reason it has been a bit. Same decor as usual. Somewhat cowboy down under feel.
The hostess was great. She asked if we minded a half booth/half table because if we wanted a booth it would just be a second for them to clean one. We didn't mind at all taking what she offered. Our server , Tristan, seemed great, they were very nice. Unfortunately, after the initial introduction, service declined rapidly. We placed our drink orders and an appetizer of the , well known, blooming onion. Our water took forever, but to be fair, they apologized because there were no clean glasses. Things happen, ok, no problem. The bread was delivered. And then the bloomin onion. I want to point out that we still have not received any water. I expected my mix drink to take a while, maybe.
I have never been so disappointed in a bloomin onion. Ever. It was so burnt and more batter than onion that it was only edible with the sauce, that was not quite like we have had it before. I ended up trying it with ranch and then ketchup. It was not ok.
Finally our waters and my drink arrived. The drink, lavender blueberry lemonade- AMAZING. Easily one of the best I have had when it comes to a mixed drink of lemonade. Our salads came out first. My boyfriend had the Caesar and I had a regular house. They were good. Then our entrees shortly after. I ordered the bloomin chicken and my boyfriend had the ribeye and grilled shrimp.
Besides them bringing him French fries instead of seasoned riced and then being asked to move the French fries to another plate to be taken away... the meal was cooked perfectly. The steak was an amazing medium rare and the chicken was full of flavor and very juicy. A bit skimpy on the fries but I'm a potato gal, so that's on me. Unfortunately after enjoying our meal, we were not checked on again. We had 4 plates , from the bread and the salads and the straw paper etc. that sat at the end of the table. Our waters were not refilled. I ordered another drink through the table kiosk and it was never delivered. Finally after watching our server pass our table several times , I called them over and asked to cancel the drink I ordered. It had been over 15 minutes at this point. They appeared surprised and said "oh you ordered a drink?" Came back later and said the bar was super backed up. I honestly find this hard to believe since the restaurant had more staff per tables than typical places. So was it that my drink was not acknowledged by my server or the bar? We saw other tables with other servers that had food and drinks delivered to them before ours. Personally, I feel the server was blaming the bar. I saw the bar. There was not an apology. Honestly a "I'm sorry I missed that" I would have just been ok waiting for this long. There was just no accountability for the lack of service. We got our bill. The table check out kiosk froze so we had to wait, again. When I saw our server pass again, we let them know. All in all, the food was great, minus the staple, bloomin onion. The service was minimal. We have never been to a restaurant, let alone a well known chain, that never cleared our table or even asked to fill our waters. The establishment was not busy, our server had , perhaps, 4-5 tables. And being familiar with service in the food industry, this is embarrassing. After $83 ,not including the tip , I doubt we will be back any time soon, if at all. Which is unfortunate, because the majority of the food wars tasty. Just the experience and the price wasn't enough to make up for the total cost.
I must add- the food runners and other people ( besides our server ) were sweet.
CG
Chris Griffin
Dec 29, 2025
2.0
We placed an online order for pickup and the customer service was incredibly rude and dismissive of my wife when she picked up the order. She also noticed they forgot two items and when they came back, no apology, no confirmation it was the items that were missing, they just handed her the bag and ran back inside with no words even when she tried to confirm with them what they handed her. This isn't the first time we've had issues with mobile pickup customer service. Honestly, they are deserving of zero tip because of the situation and now we have to microwave our food.
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
What are the regular operating hours of Outback Steakhouse in Newport News?
Outback Steakhouse in Newport News is open Monday through Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM, and Sunday from 11:00 AM to 9:00 PM.
Does Outback Steakhouse offer happy hour specials? If so, when?
Yes, happy hour is available daily from 4:00 PM to 6:00 PM at Outback Steakhouse in Newport News.
What types of payment does Outback Steakhouse accept?
Outback Steakhouse accepts American Express, Android Pay, Apple Pay, cash, MasterCard, and Visa.
Are there gluten-free menu options available at Outback Steakhouse?
Yes, Outback Steakhouse offers several gluten-free menu items. You can view them on their dedicated gluten-free menu online.
What pickup and delivery options are available at Outback Steakhouse?
It is located at 12258 Jefferson Avenue, Newport News, VA 23602, USA, on the corner of Jefferson Avenue and Roger Brown Drive in front of Patrick Henry Mall.
Does Outback Steakhouse Newport News have a bar and serve alcoholic beverages?
Yes, the location has an onsite bar and serves liquor, beer, wine, and cocktails.
What is the dress code at Outback Steakhouse Newport News?
The dress code at Outback Steakhouse Newport News is casual.
What nearby stores or services can I visit before or after dining at Outback Steakhouse Newport News?
You can visit several nearby places including Patrick Henry Mall, The Vitamin Shoppe for supplements, Great Clips salon for hair care, and Chipotle Mexican Grill for quick Mexican food options.
How can I get to Outback Steakhouse if I am shopping at Patrick Henry Mall?
Outback Steakhouse is located right in front of Patrick Henry Mall on the corner of Jefferson Avenue and Roger Brown Drive, making it easy to stop by for a meal before or after shopping.