McDonald's

3.3
2032 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
652 J Clyde Morris Blvd, Newport News, VA
23601, United States

Hours

Reviews

3.3
2,032 reviews
5 stars
637
4 stars
414
3 stars
339
2 stars
207
1 star
435

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of attention to customers.

Order Accuracy

Many customers reported missing items or incorrect orders, leading to frustration and dissatisfaction.

Wait Times

Long wait times were frequently mentioned, with customers experiencing delays both in the drive-thru and inside the restaurant.

Food Quality

Food quality varied significantly, with some customers receiving cold or improperly cooked items.

Cleanliness

While some noted clean bathrooms, others reported dirty conditions and poor maintenance in the restaurant.
  • JA
    Jocelyn Amos
    4 days ago
    5.0
    My card declined and Davon paid for my meal with his own money. It’s nice to see good in this world. Give this gentleman a raise!
  • TL
    Tanya L
    Nov 8, 2025
    3.0
    Drive thru. They didn't have smoothies or coke. Which is what we mainly stopped for.
  • GG
    G
    Oct 30, 2025
    1.0
    On Wednesday morning, manager greeted me by yelling across the room, " what do you want" "what do you need! "Pathetic, lazy, rotten ,customer service. Whomever hired her should be fired as well. Doesn't take much to figure out what shift leader or manager that was. Look at schedule for that day. Wednesday morning 10/29/25.I left and never ordered after that nefarious greeting! VET BETTER MCDONALD'S!
  • BR
    Blythe Raines
    Oct 23, 2025
    2.0
    Did not receive the Nuggets with mcvalue meal. Got 5 miles down the road and realized there was barbecue sauce in there but no nuggets. I tried to call and tell the manager that they’re falling down on the job, but they don’t have a phone that answers!!!!!!!! Not going back to get them it’s just the principle of the thing.
  • CA
    Cheryl Arenas
    Oct 23, 2025
    1.0
    Went thru drive thru. Around 2:45 on the 23 Oct. Sat in line for 30 min. I had a code from the app. I told the guy. He say give it to me. I gave him the code. I started to give him my order. He said GIVE ME YOUR CODE. I gave him the code again. Started the order. He said I need the code. It told him this is the 3rd and last time I give it to him. He then proceeds to tell me that it does not work!! Everytime I try to use a code it does not work. I asked the guy what can we do. He said I don't care what you do. He was extremely rude. I worked CS for 25 years. If I spoke to a customer like he spoke to me I would of been fired. You employees need more training. I left I will never step another foot in any McDonalds. Ever

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 652 J Clyde Morris Blvd?

McDonald's is open 24 hours every day of the week.

Does this McDonald's location offer drive-thru service?

Yes, the drive-thru is open 24/7 every day.