McDonald's

3.3
2045 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
652 J Clyde Morris Blvd, Newport News, VA
23601, United States

Hours

Reviews

3.3
2,045 reviews
5 stars
645
4 stars
415
3 stars
340
2 stars
207
1 star
438

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for their helpfulness, while others are described as rude and unprofessional.

Food Quality

Food quality is inconsistent, with reports of cold, stale, or improperly cooked items, alongside some positive mentions of hot and fresh food.

Wait Times

Customers frequently complain about long wait times, both in the drive-thru and inside the restaurant, often exceeding acceptable limits.

Management Issues

Several reviews highlight poor management practices, including lack of staff training and inadequate response to customer complaints.

Cleanliness

The cleanliness of the restaurant varies, with some customers noting clean bathrooms while others report dirty conditions.
  • PM
    Pamela Mcvey
    Jan 3, 2026
    5.0
    Anthony was awesome very throughout with customer service for me and my husband
  • CT
    Cheyenne T
    Dec 19, 2025
    5.0
    Dorian provided such premier customer service! I placed a mobile order that included the grinch meal. Unfortunately, they were out. But Dorian was super helpful, he did not get annoyed (like folks at other locations) when I asked how I could get refunded. He graciously helped me try and figure it out for a good bit! We ended up just getting it refunded in cash but I am thankful for his time and attention to help me on this! He went above and beyond so thank you!
  • JN
    Jaida Norge
    Dec 14, 2025
    1.0
    The workers are always extremely rude, we asked for extra sauce she took our bag going through it looking for the sauce she already put in there, turns out she did not put any sauce in there so the 3 (extra) I was given was what I was suppose to receive. The tea always taste like chemicals the food is never fresh. I used to mange a McDonald’s, this location sucks
  • GB
    Glenn Brensinger
    Dec 5, 2025
    1.0
    Unacceptable wait times. As of now my grandson has been in there for 37 minutes. I went inside after waiting for him for 30 minutes and he ordered but still waiting on his ticket. Gobs of people in there waiting. This place sucks
  • JW
    Jessica W
    Nov 26, 2025
    5.0
    This McDonald’s is Top Tier! Customer service was amazing and food was hot and fresh

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 652 J Clyde Morris Blvd?

McDonald's is open 24 hours every day of the week.

Does this McDonald's location offer drive-thru service?

Yes, the drive-thru is open 24/7 every day.