McDonald's

3.2
1482 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
417 Denbigh Blvd, Newport News, VA
23608, United States

Hours

Reviews

3.2
1,482 reviews
5 stars
429
4 stars
303
3 stars
275
2 stars
143
1 star
332

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and rude staff, leading to a negative impression of the overall service experience.

Food Quality

While some customers enjoyed fresh and hot food, many others complained about cold, incorrect, or poorly prepared meals.

Cleanliness

Numerous reviews highlighted unsanitary conditions, including dirty tables and bathrooms, contributing to an unpleasant dining atmosphere.

Staff Attitude

Feedback indicated inconsistent staff attitudes, with some employees being friendly and helpful, while others were described as rude and unprofessional.

Management Issues

Several customers noted poor management practices, including disorganization and lack of attention to customer needs, which negatively impacted their experiences.
  • IS
    Isabella Strom
    Nov 10, 2025
    1.0
    got order wrong, went inside to get correct items and multiple employees walked by, ignored us, and were very unprofessional. would not recommend this mcdonalds
  • LE
    Laura Evans
    Nov 1, 2025
    5.0
    I’ve been here a handful of times specifically to let my kids play on the Play Place. That area is always clean, and there is plenty of space to spread out, eat, and let the kids play. There is also a bathroom in the Play Place area so we don’t have to use the rest of the restaurant. Since I come here to let my kids play, it doesn’t bother me that the food takes longer to prepare than other fast food places in the area. They always bring it to us, and haven’t made a mistake on the orders in the few times I’ve been here. People have been polite, I often see employees wiping tables and sweeping. If I was in a hurry, this wouldn’t be the place I’d go. (For example, I ordered four sausage egg McMuffins and four hash browns this morning and it took me 20 minutes after placing the order to receive the food.)
  • JW
    Judy's Winters
    Oct 20, 2025
    5.0
    Oreo Dessert
  • EK
    Eian Keough
    Sep 27, 2025
    5.0
    Stopped here before a 3 and a half hour drive home after coaching a hockey game. Had to wait a couple minutes, but got the freshest and most crispiest nuggets and fries I’ve ever had in my life from McDonald’s. I never write google reviews, but whoever is working the night shift here deserves the world because that was the best McDonald’s I’ve ever had in my entire life
  • MW
    Michelle Wrubleski
    Sep 18, 2025
    1.0
    Very rude through the drive thru, had a question to ask, just ended up going somewhere else

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 417 Denbigh Blvd, Newport News, VA?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery and what are the delivery hours?

Yes, delivery is available 24/7 through their online delivery service or the McDonald's app.