McDonald's

3.1
1454 reviews
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Business Details

2601 Jefferson Ave, Newport News, VA
23607, United States
(757) 586-5756
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2601 Jefferson Ave, Newport News, VA
23607, United States

Hours

Reviews

3.1
1,454 reviews
5 stars
415
4 stars
256
3 stars
259
2 stars
149
1 star
375

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incomplete orders, and long wait times.

Food Quality

Many reviews mentioned cold or stale food, with complaints about improperly cooked items and missing components.

Cleanliness

Several customers noted unsanitary conditions inside the restaurant, including unpleasant odors and dirty dining areas.

Staff Attitude

There were numerous mentions of unprofessional behavior from staff, including cursing and lack of communication with customers.

Inconsistent Experience

While some customers reported positive experiences with fresh food and friendly service, these were overshadowed by the majority of negative feedback.
  • AT
    Ayonna Tolson
    Nov 14, 2025
    2.0
    It always takes a minimum of 15 mins for food. Im always being sent to a parking spot to wait for food in the drive thru. Do y'all ever have it together in that kitchen and sometimes when i do get my food after a long wait the order is messed up. This the only McDonalds in the city that i won’t stop at unless i have to because everything is crappy. Its not like im ordering anything elaborate either
  • JC
    John Corley1964
    Nov 1, 2025
    5.0
    Great quality food. Always fresh and delicious. Great customer service indeed.
  • DB
    Diamond Blackston
    Oct 10, 2025
    1.0
    They redip the fries . Friday night shift is the worse, didn’t even get the nuggets that came with the meal . I use to work fast food, and it no excuse on how poor the service & food is . Just laziness, hire better people!! Or just shut the place down. But it’s my fault cause why I’m still eating McDonald’s anyways lol but it’s good when the food hot 😒😴
  • CB
    Crystal Blackston
    Oct 10, 2025
    1.0
    I wish yall would fire your night shift crew!!! They don’t care about the food people are spending their money on going there. Redipped fries and missing food just makes me so pissed. Why I got to to give you the food back and waste time and attitudes if you would just do it right the first time. This McDonalds will stay trash 🗑️ if you just keep hiring people who hate working there. Treat your employees better than maybe they will do a better job or just get rid of them.
  • CC
    Cameronr23
    Oct 7, 2025
    1.0
    Waited in line at the drive thru behind two vehicles for fifteen minutes. No one was talking. I left to see the drive thru cashier standing at the window counting money amd not bothering to take orders. Wont be back to this one.
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Frequently Asked Questions About McDonald's

What are the regular business hours of McDonald's at 2601 Jefferson Ave, Newport News, VA?

McDonald's is open daily from 6:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's location?

Delivery service is available Monday, Tuesday, and Sunday from 5:00 AM to midnight, Wednesday from 5:00 AM to 11:59 PM, and Thursday through Saturday 24 hours.