Brand Certified
McDonald's
3.1(1472 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
2601 Jefferson Ave, Newport News, VA
23607, United States
Certified by McDonald's • Mar 01, 2026
(757) 586-5756
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.1
1,472 reviews
5 stars
422
4 stars
256
3 stars
262
2 stars
151
1 star
381
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some customers praise the staff for being friendly and helpful, while others report rudeness and poor service.
Food Quality
Many customers complain about food being cold, overcooked, or not fresh, with several mentioning issues with incorrect orders.
Cleanliness
Numerous reviews highlight unsanitary conditions in the restaurant, including unpleasant odors and dirty dining areas.
Wait Times
Customers frequently mention long wait times in both the drive-thru and inside the restaurant, often leading to frustration.
- SPSundee ParkerFeb 25, 20261.0They always forget something I quit getting the steak in the morning because it is made wrong this morning they forgot a sausage and a hashbrown like they ain't small enough
- JJjamel jordanFeb 25, 20265.0Morning team is AWESOME! If something is not right, management is always respectful and ready to make it correct! Thank you! Stay safe Stay positive! Great job!
- DBDeeDee BaileyFeb 22, 20261.0Worst McDonalds to get food from don’t come here they never have anything if they do have it it’s not fresh everyone is rude place always dirty & so on yuck!
- CCCarmenFeb 21, 20263.0Went thru the drive thru between lunch and dinner so pretty slow. Ordered a happy meal and specifically said 2 fries no apples and the new hot honey wraps. I got a happy meal with a fry and apple and the hot honey wraps were a pitifully small- very dry and over cooked- piece of chicken with little sauce and a lot of wrap. Everyone was kind and fixed the apple/ fry issue. Didn’t find out about the dry chicken til I got home. Seemed like it was a piece of chicken left over from lunch hours ago. Sure hope I don’t get sick
- SSShannonFeb 21, 20261.0Ridiculous to charge someone for extra breakfast sauce and don’t put it on there at all! That’s why I ask for it so it’s on the dam screen you look at to not forget to put it on there! This was Saturday morning 2/21 9:11am so whoever the cooks were that morning, pay attention!!!
Frequently Asked Questions About McDonald's
What are the regular business hours of McDonald's at 2601 Jefferson Ave, Newport News, VA?
McDonald's is open daily from 6:00 AM to 11:00 PM.
What are the delivery hours for this McDonald's location?
Delivery service is available Monday, Tuesday, and Sunday from 5:00 AM to midnight, Wednesday from 5:00 AM to 11:59 PM, and Thursday through Saturday 24 hours.
Does McDonald's at this location offer drive-thru service and what are the drive-thru hours?
Yes, they have a drive-thru open from 4:00 AM to 1:00 AM Monday through Saturday, and from 5:00 AM to midnight on Sunday.
What types of payment does McDonald's accept at this location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does McDonald's offer any pickup or delivery services?
Yes, they offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Is there a mobile app available for ordering McDonald's food?
Yes, customers can order using the McDonald's App available on iOS and Android platforms.
What services does this McDonald's location provide besides dine-in?
This location offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
What nearby convenient stores or gas stations are close to McDonald's for additional shopping or fuel?
7-Eleven and Rite Aid are nearby convenience stores; 7-Eleven also offers gas station services.
Are there any notable landmarks or historical buildings near this McDonald's?
Yes, the James A. Fields House and Martin Luther King Plaza are nearby landmarks that you might want to visit before or after your meal.
What other dining or cafe options are available near this McDonald's location?
Nearby dining options include East End Cafe, known for coffee and smoothies, and Support Al, another restaurant in the area.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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