Brand Certified
McDonald's
3.3(2096 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
12105 Jefferson Ave, Newport News, VA
23602, United States
Certified by McDonald's • Mar 01, 2026
(757) 249-1372
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
2,096 reviews
5 stars
625
4 stars
401
3 stars
415
2 stars
190
1 star
465
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, long wait times, and incorrect orders, leading to frustration.
Staff Attitude
Feedback varied on staff demeanor, with some praising friendly service while others noted rudeness and poor customer interaction.
Food Quality
Many reviews mentioned cold or poorly prepared food, with several customers expressing disappointment in the quality.
Cleanliness
Some customers appreciated the cleanliness of the restaurant, while others reported unsanitary conditions.
Management Concerns
Several reviews indicated issues with management, including poor oversight and lack of responsiveness to customer complaints.
- DHDawn HughesFeb 20, 20265.0I always have the best service at this McDonalds. The drive through workers pay attention so I dont have to constantly repeat. And my food is always hot and made perfectly.
- MMMiranda MangumFeb 20, 20261.0Went through the 24hr drive through. I sat for about 5 minutes before I was told they are only doing DoorDash or Mobile orders because there was only 1 person working. That was it then they were gone. I get it I do but put up a sign don’t have people wait just to then tell them no. I’ve never done mobile order shouldn’t have to and DoorDash overcharges so frustrating.
- DJDach JohnsonFeb 17, 20261.0I asked for the Quarter Hamburger “Meal”…they asked what I wanted to drink? I asked for Unsweetened Tea. No receipt provided…and all I got was a burger and the tea. When I asked what happened to the fries? The reply was “all you ordered was the burger” and how come you didn’t get a receipt?
- JJJerry JeffriesFeb 14, 20262.0Me and my grandkids went to this location at they payed us no mind and the lady the help us had a bad attitude. When my granddaughter asked if hers had Oreos the lady the got our order she she with attitude yes that is yours.
- MGmichael gossFeb 8, 20263.0I mean...it's Mcdonalds...you know what to expect. Food was as expected...luke-warm but tasted normal. Ample seating in the dining area. This location is open all night and has been re-modeled within the last few years it appears. About half of the interior area is closed for normal business and looks to be a meeting and/or employee training area. The toy was forgotten in a happy meal we ordered but employee remedied it and was kind.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 12105 Jefferson Ave in Newport News, VA?
McDonald's is open 24 hours a day, seven days a week at this location.
Does this McDonald's offer delivery and what are the delivery hours?
Yes, McDonald's offers delivery with hours from 4:00 AM to 2:30 AM Monday, Tuesday, Thursday, Friday, Saturday, and Sunday, and until midnight on Wednesday.
Is there a drive-thru service available at this McDonald's?
Yes, this McDonald's has a drive-thru that is open 24/7 every day.
What payment options are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order McDonald's using a mobile app?
Yes, you can order using the McDonald's App available on both iOS and Android platforms.
What services does this McDonald's location provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is McDonald's located and how can I contact them?
McDonald's is located at 12105 Jefferson Ave, Newport News, VA 23602. You can call them at +1 757-249-1372.
What nearby fast food restaurants can I visit along with McDonald's?
Nearby fast food options include Shake Shack, KFC, and Marsha Hardee, which are great alternatives or additions to your McDonald's visit.
Are there nearby restaurants and coffee shops around McDonald's for dining options?
Yes, nearby options include Starbucks for coffee and Kappo Nara for Japanese cuisine, offering variety around McDonald's location.
What retail and service shops are close to McDonald's that I can visit?
Nearby retail and service places include Costco for shopping, FedEx Office for shipping and printing, and Sprint Store for mobile phone needs.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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