Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported slow service, long wait times, and incorrect orders, leading to frustration.
Staff Attitude
Feedback varied on staff demeanor, with some praising friendly service while others noted rudeness and poor customer interaction.
Food Quality
Many reviews mentioned cold or poorly prepared food, with several customers expressing disappointment in the quality.
Cleanliness
Some customers appreciated the cleanliness of the restaurant, while others reported unsanitary conditions.
Management Concerns
Several reviews indicated issues with management, including poor oversight and lack of responsiveness to customer complaints.
DH
Dawn Hughes
Feb 20, 2026
5.0
I always have the best service at this McDonalds. The drive through workers pay attention so I dont have to constantly repeat. And my food is always hot and made perfectly.
MM
Miranda Mangum
Feb 20, 2026
1.0
Went through the 24hr drive through. I sat for about 5 minutes before I was told they are only doing DoorDash or Mobile orders because there was only 1 person working. That was it then they were gone. I get it I do but put up a sign don’t have people wait just to then tell them no. I’ve never done mobile order shouldn’t have to and DoorDash overcharges so frustrating.
DJ
Dach Johnson
Feb 17, 2026
1.0
I asked for the Quarter Hamburger “Meal”…they asked what I wanted to drink? I asked for Unsweetened Tea. No receipt provided…and all I got was a burger and the tea. When I asked what happened to the fries? The reply was “all you ordered was the burger” and how come you didn’t get a receipt?
JJ
Jerry Jeffries
Feb 14, 2026
2.0
Me and my grandkids went to this location at they payed us no mind and the lady the help us had a bad attitude. When my granddaughter asked if hers had Oreos the lady the got our order she she with attitude yes that is yours.
MG
michael goss
Feb 8, 2026
3.0
I mean...it's Mcdonalds...you know what to expect. Food was as expected...luke-warm but tasted normal. Ample seating in the dining area. This location is open all night and has been re-modeled within the last few years it appears. About half of the interior area is closed for normal business and looks to be a meeting and/or employee training area. The toy was forgotten in a happy meal we ordered but employee remedied it and was kind.
What are the operating hours of McDonald's at 12105 Jefferson Ave in Newport News, VA?
McDonald's is open 24 hours a day, seven days a week at this location.
Does this McDonald's offer delivery and what are the delivery hours?
Yes, McDonald's offers delivery with hours from 4:00 AM to 2:30 AM Monday, Tuesday, Thursday, Friday, Saturday, and Sunday, and until midnight on Wednesday.
Is there a drive-thru service available at this McDonald's?
Yes, this McDonald's has a drive-thru that is open 24/7 every day.
What payment options are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order McDonald's using a mobile app?
Yes, you can order using the McDonald's App available on both iOS and Android platforms.
What services does this McDonald's location provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is McDonald's located and how can I contact them?
McDonald's is located at 12105 Jefferson Ave, Newport News, VA 23602. You can call them at +1 757-249-1372.
What nearby fast food restaurants can I visit along with McDonald's?
Nearby fast food options include Shake Shack, KFC, and Marsha Hardee, which are great alternatives or additions to your McDonald's visit.
Are there nearby restaurants and coffee shops around McDonald's for dining options?
Yes, nearby options include Starbucks for coffee and Kappo Nara for Japanese cuisine, offering variety around McDonald's location.
What retail and service shops are close to McDonald's that I can visit?
Nearby retail and service places include Costco for shopping, FedEx Office for shipping and printing, and Sprint Store for mobile phone needs.
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