McDonald's

3.3
2080 reviews
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Business Details

12105 Jefferson Ave, Newport News, VA
23602, United States
(757) 249-1372
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12105 Jefferson Ave, Newport News, VA
23602, United States

Hours

Reviews

3.3
2,080 reviews
5 stars
616
4 stars
401
3 stars
415
2 stars
188
1 star
460

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with many waiting over 30 minutes for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Staff Attitude

Feedback indicated a mix of positive and negative experiences with staff, with some praising friendly service while others reported rudeness and disrespect.

Food Quality

Several customers expressed dissatisfaction with food quality, mentioning cold items and poorly prepared meals.

Cleanliness

While some noted cleanliness in the restaurant, others reported unsanitary conditions and poor management of the dining area.
  • LS
    La'Shell Seeley
    Dec 23, 2025
    5.0
    Excellent and great staff
  • PG
    Prinsesa Gonzalez
    Dec 21, 2025
    1.0
    Horrible job they take forever to make one single order and seen them just playing around instead of doing thier job
  • TE
    Tripl E
    Dec 11, 2025
    4.0
    Far off the highway
  • MW
    Mark Worrell
    Dec 10, 2025
    2.0
    It's been a while since I've been to a McDonald's and probably will be again. We stopped by to get their highly advertised Grinch meal during dinner hours--not available till later. Not sure when. It was slow, our order wasn't complete. I went back up to get some sauce and the employees just walked away. The food was barely Luke warm
  • SF
    Scott Forrest
    Nov 22, 2025
    1.0
    Don’t know what I was expecting, as I haven’t patronized a McDonald’s in 10+ years. Paid over $9 for a double cheeseburger and a medium Caramel Frappuccino. Thought if I ordered the cheeseburger with no mustard it’d be made fresh, nope, I got it and it still looked like it’d been sitting under a heat lamp for 2 days. Ordered the Frapp with no whipped cream and they got that right but didn’t bother with the caramel drizzle. Guess it’ll be at least another 10 years before I throw my money away at McDonalds.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 12105 Jefferson Ave in Newport News, VA?

McDonald's is open 24 hours a day, seven days a week at this location.

Does this McDonald's offer delivery and what are the delivery hours?

Yes, McDonald's offers delivery with hours from 4:00 AM to 2:30 AM Monday, Tuesday, Thursday, Friday, Saturday, and Sunday, and until midnight on Wednesday.