McDonald's

3.3
2074 reviews
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Business Details

12105 Jefferson Ave, Newport News, VA
23602, United States
(757) 249-1372
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12105 Jefferson Ave, Newport News, VA
23602, United States

Hours

Reviews

3.3
2,074 reviews
5 stars
616
4 stars
398
3 stars
414
2 stars
187
1 star
459

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted extremely slow service, with long wait times and frequent order inaccuracies.

Staff Attitude

Customers reported rude and disrespectful behavior from staff, leading to negative experiences.

Food Quality

Several reviews mentioned cold or improperly prepared food, with complaints about missing items and poor cooking.

Cleanliness

Some customers noted that the restaurant was clean and well-maintained, contrasting with the service issues.

Management Issues

Many reviews pointed to poor management and lack of oversight as contributing factors to the overall negative experiences.
  • SF
    Scott Forrest
    2 days ago
    1.0
    Don’t know what I was expecting, as I haven’t patronized a McDonald’s in 10+ years. Paid over $9 for a double cheeseburger and a medium Caramel Frappuccino. Thought if I ordered the cheeseburger with no mustard it’d be made fresh, nope, I got it and it still looked like it’d been sitting under a heat lamp for 2 days. Ordered the Frapp with no whipped cream and they got that right but didn’t bother with the caramel drizzle. Guess it’ll be at least another 10 years before I throw my money away at McDonalds.
  • MK
    Mike King
    Nov 1, 2025
    3.0
    This was our sausage biscuit no cheese this morning.
  • HG
    Hannah Grijincu
    Oct 29, 2025
    1.0
    Took twenty minutes to get a mobile order ready and then the cheeseburger was missing the burger patty.
  • DD
    Demonicmiss
    Oct 26, 2025
    5.0
    I miss the old mcflurry cups. Now its more like vanilla ice cream with ore topping. Not even spread through before.
  • SW
    Sam Williams
    Oct 21, 2025
    1.0
    I visit the McDonald’s on oyster point road and Jefferson Avenue and Miss Penny at the drive-through was very disrespectful. I explained to her that I didn’t receive my hashbrowns the day before and explain to her that I left my name and her response was I’m not giving no food away. After walking away she returned with just one hash brown and shoved it through the window to me very disrespectful. If that’s the type of customer services that you train your employees to perform, I suggest you Reconstruct your customer service policies because that individual was very disrespectful and rude. she deserves no stars for her professionalism and customer service. I will take my business to Chick-fil-A across the street
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 12105 Jefferson Ave in Newport News, VA?

McDonald's is open 24 hours a day, seven days a week at this location.

Does this McDonald's offer delivery and what are the delivery hours?

Yes, McDonald's offers delivery with hours from 4:00 AM to 2:30 AM Monday, Tuesday, Thursday, Friday, Saturday, and Sunday, and until midnight on Wednesday.